DIRECTORY OF PARATRANSIT SERVICES IN TEXAS
PREPARED BYGinger Kraft and
THE ACBT TRANSPORTATION COMMITTEE
The ACBT Transportation Committee has compiled this special directory with data collected from 14cities across Texas for the purpose of providing our ACBT membership with information on how and where to obtain certification to travel in other cities in Texas using paratransit service. This directory is intended to assist anyone with a disability who travels throughout Texasand needs to know how to arrange for paratransit service in other cities. Please provide any changes or updates you may be aware of.
TEXASPARATRANSIT INFORMATION BY CITY
ABILENE
Name: CityLink
Abilene, Texas
Phone: (325) 676-6287 (Main Number)
Cost Paratransit: $1.50 to $2.25 (depending upon destination)
Hours:6:30 AM to 5:45 PM
Evening Service (curb service) 6:00 to 11:30 Pm
$2.00 for work or education trips, $5.00 for other
Fixed Route Cost: $0.40 (includes transfer)
Hours: 6:30 AM to 5:45 PM
Cash or tickets excepted for fixed route and paratransit rides
AMARILLO
Name:AmarilloCity Transit
Address:801 SE 23rd
Telephone: (806) 378-3095
Fax Number: (806) 378-6846
Office Hours:8:00 am to 5:00pm
Hours of Service:
Paratransit:6:30 am – 6:30 pm
Fixed Route:6:30 am – 6:30 pm
Cost:
Paratransit:$1.50
Fixed Route: $0.75
Method of Payment: (cash, tickets, passes, etc.)Cash, Prepaid tickets
How to Purchase Tickets or Passes: cash or check at 801 SE 23rd, or we can mail them to the person.
What is the procedure for scheduling? 24 hours advance notice – no same day scheduling
What are the requirements for a visitor from another city who would like to schedule a ride with paratransit? Call (806) 378-3095 to schedule your trip then. Fax a copy of your paratransit identification card, mail a copy of your card or present it to the driver when you board the bus. Visitors may schedule trips for 21 days – after that, they must complete a Spec-Trans application.
AUSTIN
Name: Metro Access Paratransit
Address:
Fax: (512) 369-7779
Customer Service:(512) 389-7480
Reservations: (512) 478-9647
Accessibility Office (512) 389-7501
Hours of Service:7:00 am to 6:00pm – Monday – Friday
8:00 am to 5:00 pm – Sat. & Sunday
Note: Reservations may be made up to 3 days prior to trip. Next day reservations must be made by 5:00 pm each day. Reservations made on the same day as service requested will be on a stand by basis only.
What are the requirements for a visitor from another city? Request your local paratransit service to fax your name, telephone number and customer ID number to Capitol Metro at (512) 369-7779 to obtain a Temporary ID number.
You will be notified within 24 hours by their Access office of your eligibility. Once you have the Temporary ID number, you may make your reservation, no earlier than 3 days prior to the trip. Your first trip as a visitor is free. Subsequent trips must be paid for by ticket only. Your Temporary ID is valid for 21 days during the year. In order to use the service more than 21 days, you must complete an application.
Cost:Tickets only (no cash) Tickets may be purchased in booklets of 10 for $15.00 or an unlimited monthly pass for $40.
Obtain tickets from:
-Capital Metro Transit Store
323 Congress Avenue
Austin, TX 78701
-Most Randall’s Stores
-On-line:
use credit/debit card (5-7 day processing period from when you place your order until you receive your passes.)
Regular Bus Phone Number:(512) 474-1200
BEAUMONT
Name: Beaumont Municipal Transit
Address: 550 Milam 77701
Telephone: (409) 835-7895
Office Hours: 8:00 – 4:30 pm
Hours of Service:6:00 am – 9:30 pm
Cost:$2.50/trip (n/c for certified attendant)
Fixed Route:$0.75/trip (transfer cost: 25 cents)
Method of Payment: Cash or Ticket
How to Purchase Tickets:
Option (1)Tickets may be purchased in person at the above address
Option (2):Tickets can be requested at time of scheduling ride for next day (booklet of 10 for $25) delivered by driver at time of pick-up (cash or check)
Option (3):An approved visitor may order tickets prior to visit by mailing a check to the above address Tickets will be sent by U.S. Mail upon receipt of check.
Caution:If Option 3 is used, the transit system is not responsible for lost tickets or undeliverable mail.
Fax Number:(409) 832-3609
Requirement: Visitors should have their home transit agency fax application status or visitor may bring their transit I.D. card to the above address to be approved (no waiting). A ride can then be scheduled. Note: Scheduling requires 24-hour notice.
CORPUS CHRISTI
Name: B-Line Paratransit
Address: 5658 Bear Lane
Corpus Christi, TX
Telephone: (361) 883-2287
(same number for Customer Service, Scheduling and Bus information)
Fax:(361) 883-9938
Hours of Operation:Customer Service – Mon-Fri
8:00 am to 5:00 pm
Rides – 5:00 am – 9:00 pm
Cost:$1.25/one way (free for attendant/guest)
Method of PaymentCash (They only issue monthly $50 passes which would not be practical for a short visit)
Certification:Fax (number above) your request and current eligibility information to them and they will issue a temporary card good for six weeks.
DALLAS
Name: DART Paratransit Service (Dallas Area Rapid Transit )
Address:1401 Pacific located at Akard Street Dart Station)
Dallas, TX
Telephone: (214) 515-7272
Fax:No Fax number available for certification
Bus Phone Numbers: Schedules–(214 ) -979-1111
Service (214) 749-3333
Out-of-town visitors who are ADA eligible can use DART Paratransit Services. Visitors must contact the Paratransit Services Certification Office
Monday through Friday, 8 a.m.-5 p.m.
(214) 515-PARA(7272), option 5
Call no later than one week before service is required. Once this is done, advance reservations can be made up to 2 days in advance, Saturday through Thursday, and up to 3 days in advance on Fridays.
Hours of service – Ordering/questions is 8 to 5 M-F, pickup and delivery service is 7 days a week, nominally 5am to 11pm, but not that late in areas where bus service ends before 11pm unless a van happens to be available.
Cost - $3.00 per trip, one guest allowed $3.00 also.
Ticket or cash only
Tickets (Coupons) may be obtained in booklets of 10 for $30. Purchase online at with a mailing charge of 50 cents or,
The DART Store (see address above) or,
some grocery stores (Albertsons, Minyard, Sack n’Save).
Other locations, call (214) 979-1111.
How long will tickets take to get in the mail – Mailed from website for 50 cents, 4-6 days.
WEB site contains link to detailed online information page that also has link to PDF file of same information.
Paratransit Service Area for Certified Paratransit riders:
Dallas; Addison; Carrollton; Cockrell Hill; Farmers Branch; Garland; Glenn Heights; Highland Park; Irving; Richardson; Rowlett; Plano; University Park
Please note those not included are Mesquite, just east of Dallas, and all the towns just south of Interstate 20 (examples: Duncanville, Desoto, Lancaster.)
DENTON
Name: DentonCounty Transportation Authority
Address: 604 Hickory Street
Denton, TX 76208
Telephone: (940) 243-6077 (Central number for all calls including bus “fixed route” information)
FAX:(940) 387-0829
Hot Line:(972) 316-6110 (for any special needs or complaint)
Hours and Days of Service:
Customer Service:Monday-Friday 8:00 am – 4:00 pm
Transit Service:Monday-Friday 6:00 am – 9:30 pm
Saturday 8:00 am – 6:00 pm
No service on Sunday and office is closed
Certification:A visitor to Denton that has certification in another city may call the phone number and request service.
Cost:$3.00 one way (Driver accepts cash or ticket)
Ticket books (10 tickets) may be purchased from the driver by cash or check for $30.00. Tickets books may be purchased on-line ( or from the DCTA office to be sent by mail.
EL PASO
Name:Sun Metro Lift
Address700 San Francisco
El PasoTX79901
Telephone:(915) 544-2514, (unknown fax)
Telephone:(915) 533-3333 (bus information)
Hours and days of service:
5:00 AM to 10:00 PM (dispatch is on duty until 11:00 PM 7 days a week; on Sundays scheduling ends at 5:00 PM on weekdays scheduling ends at 8:00 PM
Certification:Residence address and signature of a doctor or an employee of a rehabilitation agency
Cost:$2.50 per trip – Driver accepts ticket or cash.
Where and how can tickets be purchased?
Tickets can be purchased at the main library and at bus terminals throughout the city, 4 locations. Tickets may be purchased by mail.
FORT WORTH
Name:M.I.T.S. (Mobility Impaired Transportation Service)
Address:1600 E. Lancaster Avenue 76102
Telephone:(817) 215-8600 For Bus and MITS
FAX Number(817) 215-8934
Office Hours:5:00 am – 10:00 pm (M-F)
8:00 am – 8:00 pm (Sat)
8:00 am – 5:00 pm (Sun)
Hours of Service4:20 am – 11:10 pm (M-F)
4:20 am – 10:50 pm (Sat)
4:40 am – 7:45 pm
Cost:$2.75/trip (n/c for certified attendant)
$27.50 for book of 10 tickets
Fixed (Bus) Route:$ 1.50/trip (n/c for transfers)
Method of Payment:Cash or Ticket
How to Purchase Tickets:
Option (1)Tickets may be purchased in person at the above address
Option (2):Mail order. After requesting certification and faxing information, you will be given a 21 day temporary pass. Send check and copy of certification to above address requesting tickets (minimum of 10).
Scheduling: Must be made 24 hours in advance of ride
HOUSTON
Name:Metro Transportation (MetroLift)
Address:1900 Main Street
Houston, TX 77002
Telephone: (713) 739-4000
Fax: (713) 739-4971
Hours: Monday-Friday 8:00 AM- 5:00 p.m.
Customer Service (713) 225-0119
Hours: Monday-Friday 10:00am-5:00 pm
Paratransit Services:Monday-Friday 6:00 am-12:00 Am
Sat.& Sun. 7:00am-11:00PM
To schedule a ride: (713) 225-7616
To check on your ride or cancel a ride: 713-225-0410
. A ticket or pass is required to rideMetroLift, and reservations must be made twenty-four hours in advance, except trips for Saturday, Sunday, and Monday must be made on Friday if your destination is not on your list of Frequently Used Addresses. For those on your list of frequently used addresses,, MetroLift has the MetroLift Automated Calling System, AKA MACS, or MACS WEB.
MetroLift fares are on a ticket or pass basis.The tickets are sold in sheets of ten and costs $9.75, A monthly pass cost $38.60 and a yearly pass cost $347 and is good for one year from the date of purchase. Monthly and yearly passes must be presented each time you use MetroLift. Riders without proper fare will not be transported.
Purchasing METROLift tickets, ticket books and monthly passes is simple and convenient for METROLift customers. METROLift fare items are currently available at more than 200 METROStops, including check-cashing locations and grocery store courtesy booths, at most Fiesta Marts, Foodaramas, Gerland’s, Foodtown, H-E-B Stores (6-HEB), Kroger Food Stores, Randall’s Food Markets and Sellers Brothers Food Markets - and one Foodland and Sak-N-Sav location. For more information about METRO Stops and how to find the one nearest you, call (713) 635-4000. METROLift fare tickets and monthly passes also may be purchased by mail or at:
Address:METRO RideStore
1900 Main Street
Houston, Texas77002
The driver is only supposed to wait five minutes past the pickup time, and you must be waiting at the curb twenty minutes prior to your scheduled pickup time.
Eligibility & Recertification Process
You must complete and submit a METROLift application for a certification of eligibility form to become certified to use METROLift services. It is important that the eligibility form is completed properly.
Please complete your personal information on the METROLift eligibility form, including your signature on the line marked “Applicant’s Signature.” Then you must have your doctor or other METRO-approved healthcare professional complete and sign the physician section of the METROLift eligibility form.
The doctor must describe in detail (using lay terminology) why your disability prevents you from boarding, navigating, riding, or disembarking from the local bus, even if the local bus provides accessible features such as a wheelchair lift, ramp, bus and stop announcements.
In order to be approved for temporary paratransit services, visitors must have someone from their local paratransit office contact the MetroLift office at (713) 225-0119 and fax certification information.
LUBBOCK
Name:Citibus/CitiAccess
Address:801 Texas/PO Box 2000, LubbockTexas
Telephone: (806) 712-2000
Fax Number: (806) 712-2012
Office Hours: 8:00 AM to 5 PM , Monday-Friday
Hours of Service:
Paratransit:6:00 AM-6:45 pm
Fixed Route: 5:25-7:45 pm(M-F) 6:45-7:55 (Saturday)
Evening Service: 6:45-10:30 pm
Cost:
Paratransit: $3- Regular Service Area, $10- Extended Service Area, Same Day Service $3 plus prevailing fee
Fixed Route: Day Pass $3, WeeklyPass, $12.50, MonthlyPass, $43.75
Method of Payment: (cash, tickets, passes, etc.)Cash, Pass
How to Purchase Tickets or Passes: You can purchase a full book of passes from the Paratransit operators.
Scheduling: Call 24 hours in advance. One can schedule up to seven (7) days out.
Requirements for visitor from another city who would like to schedule a ride with CitiAccess?
If the individual is eligible under another Paratransit program they can provide a copy of their ID and certification letter, Citibus will extend courtesy eligibility until the individual completes Citibus’ application process. If an individual is not eligible under another service they can visit with our DOT to expedite certification for services.
MIDLAND/ODESSA
Name:Midland/Odessa Urban Transit System
Hours of Service:6:15AM-6:15PM – Monday – Friday
8:15 AM – 4:15pm on Sat.
Cost:Special Transit Services: $2.50 each trip
Note: If an individual is certified to have an attendant, there is no charge for the attendant.
Fixed Route Services: $1.25 each trip. No cost for connection/transfer Trips. In addition, you can purchase an all day pass for $2.00 and for Seniors and other Individuals with disabilities there’s a fee of 60 cents per ride and a $1.00 fee for Students with an Identification Card.
Complimentary rides are Free on Fix Routes for Individuals who have an ADA Identification Card.
Customer Service: (432) 275-0498 or (432) 561-9990
Office Hours: Paratransit: 6:00AM-5:00PM –Mon.-Friday Fix Route Hours: 5:00AM-7:00pm. Mon-Fri. The Office is Closed on Sat.
Payment Methods: Cash or Ticket
How to Purchase Tickets: At the Office, HEB Stores, Midland and OdessaColleges, Community Center in Odessa, TX – You can mail for tickets at 8007 E. Hwy 80, Odessa, TX 79765 or U.S. Mail Delivery of Tickets: If tickets are to be mailed prior to visiting dates thee approved visitor can mail a check to Midland/Odessa Urban Transit 8007 E. Hwy 80, Odessa, Texas 79765, however use caution when considering this method because the transit system is not responsible for lost tickets or undelivered mail. If an individual were to select this option, the transit agrees to mail tickets as soon as payment is received.
MonthlyPass (Fix Route)– $36.00 General Public – $27.00 for seniors – and $18.00 students
Requirements for Visitors: Individuals should have their home transit agency to fax their application status to (432) 561- 8056 or the individual has the option to bring their transit identification card into the office at 8007 E. Hwy 80, Odessa, TX. There is no required length of time to become approved, however the visitor must be approved at the time they wish to schedule a ride.
Once approved, the visitor qualifies for up to 21 day visitor status.
Scheduling: 24 hour advance notice
SAN ANTONIO
Name:VIA Metropolitan Transit (VIAtrans)
Address:1021 San Pedro Ave., San AntonioTX78212
Telephone:(210) 362-5050 (For VIAtrans Reservations, cancellations or
Where’s My Ride?) If calling from
out-of-town, call 1-866-362-5050.
For Fixed route bus information or to file a complaint call(210) 362-2020.
Hours of Servicefor VIAtrans 4:00 am – 12 Midnight
Hours for Reservation Line: 8:00 am – 4:45 pm
Customer Service 5:00 am – 12 Midnight
Cost:$1.75/trip (n/c for attendant)
Method of Payment:Cash or Ticket
Fixed (Bus) Route:(Free for Persons with Disabilities)
Visitor Certification: Call VIAtrans Accessible Services,
1-866-362-2140, between 8 am – 4:45 pm, (Monday through Friday) 10 days in advance of your anticipated visit, Ask for Gloria or Maria; Give your name, the name of your local transit company and its telephone number. A 21 day temporary ID will be given to you. You do not need to purchase tickets to use the VIAtrans service.
Reservations: Recommended at least 7 days in advance but not less than 1 day.
WACO
Name:Waco Transit Company
Address:301 S. 8th Street
Waco, TX 76701
Telephone:(254) 750-1615 (Call this number to all information – customer service, scheduling, to request application for certification, scheduling rides, bus information)
Hours of service:7:00 am – 6:00 pm Monday through Saturday.
Cost:$3.00each way – Driver will accept cash coupon ticket or check) Tickets may be ordered by mail $30 for book of ten tickets. Tickets will be mailed out the next day after receiving request in the mail).
Certification:They will not accept proof of certification from another city. An application must be obtained, completed, and returned by mail. A doctor’s letter must also accompany the application. Both documents must be original and sent by mail. They do not accept faxes.