Job Description

VolunteeringCoordinator

REPORTS TO: Volunteer Manager / DATE: October 2016
DEPARTMENT: Operations / LOCATION:Central office
PURPOSE OF THIS POSITION:
To act as a central point of communication for volunteering good practice and engagement.
To support the Volunteer Manager, by engaging with all volunteers, being the first point of call when new volunteers are appointed.
To manage certain projects relating to volunteer engagement and recognition.
MAIN RESPONSIBILITIES:
  • Deal with and advise chairs in relation to issues and questions and provide support to activities where relevant and appropriate.
  • Coordinate volunteer activity working with the Regional Managers.
  • Recruitment of the volunteers, supporting chairs where necessary and taking responsibility for advertisements and dealing with volunteer recruitment agencies.
  • General administration of volunteers such as welcome packs, certificates etc.
  • Manage key dates ensuring committees dates are maintained providing the link between the regions and central office.
  • Providing relevant and timely communications between Central office and the Committees as deemed appropriate and necessary on behalf of the organisation.
  • Attend committee meetings as and when requested.
  • Providing support to Volunteer Manager as required.

SPECIFIC DIMENSIONS OF THE ROLE:
Budget-holder / no / Line Management Responsibility / no
Out of Hours Requirements: yes when required re meetings and functions
Main Contacts: Volunteer Chairs and Advisory Board members, Regional Team, HR and Administration team, Communications and Campaigns colleagues.
SPECIFIC SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS REQUIRED:
Essential
  • Experience of working with volunteers in a support role.
  • Excellent inter personal and communications skills.
  • Ability to work as part of a team or individually.
  • Good report writing skills.
Desirable
  • Previous experience of working in the charity arena
  • Previous experience of working with law enforcement agencies or public office.

COMPETENCY FRAMEWORK:
Competence / Level
People / People Management
Enables staff/others to perform well and to develop / 3
Teamwork
Collaborates with and supports others to produce better results / 2
Managing Customer Relationships
Develops effective relationships with callers, service users. Stakeholders, partners and colleagues / 2
Performance / Business Awareness
Understands Crimestoppers purpose and goals and their relevance to own role / 3
Decision Making
Assesses the extent and scope of a problem or issue and decides what action to take / 3
Deliver Results
Does what needs to be done to get the right outcome at the right time / 2
Personal / Leadership
Provides a positive influence and demonstrates integrity. / 3
Communication
Uses a range of methods to present a professional image of self and Crimestoppers / 2
Continuous Improvement
Takes responsibility for self development and be accountable for own actions / 2
COMMENTS:
The job description reflects the key accountabilities of the role, but these may vary from time to time according to the needs of the Charity, and you may asked to undertake any task that is reasonable and in keeping with the nature of your role and your skills and experience.

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