Job Description

POST DETAILS
Division/Department / Commissioned Services
Organisation / Canterbury City Council / Location / Marlowe Theatre
Job title / Stage Door Assistant
Reports to / Stage Door Keeper
Grade / CCC06 / Politically Restricted Post / No
DBS requirement / Standard No Enhanced No
JOB PURPOSE
To deliver a welcoming and helpful reception for visiting companies and other Marlowe Theatre staff and customers and to provide administrative support for the Technical and other Marlowe Theatre departments.
PRINCIPAL ACCOUNTABILITIES
  • As required, provide routine administrative and operational support to the Technical Department and other theatre departments;
  • Fulfil the role outlined for the Stage Door Keeper in the Marlowe Theatre Fire Plan to ensure the safety of those working in, and visiting, the theatre.
  • Support the Stage Door Keeper in organising the day to day operational activities of the stage door, to achieve service targets and theatre objectives.
  • Obtain feedback and ideas which contribute to longer term planning of the stage door service
  • Comply with corporate and service policies and procedures so that the service is fulfilling its obligations.
  • Obtain customer feedback to contribute to the development and improvement of service delivery.

REQUIRED ATTRIBUTES
Knowledge /
  • Previous experience of working on a stage door or reception desk is desirable.

Skills /
  • Basic administration skills
  • Basic IT skills
  • Good verbal and written communication skills
  • Basic problem solving skills

Experience /
  • Basic experience of working in customer service

Qualifications /
  • GCSEs (or equivalent) in English and Maths at Grade C or above

JOB DIMENSIONS
Annual budgetary amounts / Direct £0
Indirect £0
Number of staff reporting to the job holder / Direct 0
Indirect 0
Any other relevant statistics/information / The post holder will be a key holder.
NATURE OF CONTACTS
Internal /
  • Regular face to face contact with Marlowe theatre staff to provide a reception service and administrative support

External /
  • Daily face to face contact with producers, managements and visiting companies and artists to provide a reception service to deliver an excellent customer experience
  • Daily face to face contact with suppliers and contractors to provide a reception service
  • Daily telephone contact with Marlowe Theatre customers to answer enquiries and provide information
  • Occasional contact with the emergency services to provide information and act as point of contact in an emergency.

WORKING ENVIRONMENT
Work will include unsociable hours including evenings, weekends and bank holidays.
Some overnight working
ORGANISATION CHART

Corporate Statements

1 / To comply with legislation, council policies and procedures including:
  • Safeguarding and promoting the welfare of children policy together with the DBS Code of Practice;
  • equal opportunities policy for employment and delivery of the service including implementation and monitoring;

  • the Health and Safety Policy;

  • the Data Protection Act, Freedom of Information Act, ICT and data security and usage policies

2 / To comply with the values and behaviours of the council.
3 / To promote the highest standards in public life.
4 / To ensure our customers are valued by taking into account their views and needs in all that we do.
5 / To contribute to the development and achievement of relevant corporate and service objectives by suggesting ideas for service improvements.
6 / To communicate openly and honestly with colleagues, members and customers.
7 / To undergo any training necessary to be able to fulfil the requirements of the job.
8 / To carry out other duties commensurate with the grade and skills of the post holder as directed and as may be required from time to time.
10 / The duties of the post are subject to regular review and the details contained are a guide to the required performance of the contract of employment.
JOB DESCRIPTION SIGN-OFF
Completed by / Stage Door Keeper / Date
Reviewed/Agreed by / Technical Director / Date
Budget Reviewed/Agreed by / Finance Manager / Date
Job Holder Reviewed/Agreed by / Stage Door Assistant / Date

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JD Template October 2013