ST LEGER HOMES OF DONCASTER LTD
DIRECTORATE OF HOUSING SERVICES
JOB DESCRIPTION
JOB TITLE: Community CaretakerGRADE: Grade 3 (£17,714 - £19,742)
DIRECTORATE: Housing Services
SERVICE AREA: Area Based Services
REPORTING TO: Team Leader
RESPONSIBLE FOR: This post has no supervisory requirements
MAIN CONTACTS:Tenants and members of the public, employees of St Leger Homes and Doncaster Council, contractors working on behalf of St Leger Homes and suppliers of equipment and tools.
1. JOB PURPOSE
To support the Estate Management Team and other agencies to provide an effective estate management service to residents, keeping all areas clean, tidy, safe and well maintained. This will include a wide range of duties in association with preparing vacant dwellings to the Property Standard.
To work to company policies and procedures, maintaining service standards at all times and ensuring that all performance targets are met. To work with minimum supervision and to be able to practically manage work loads. This work includes attendance in emergency situations when requested.
2. KEY DUTIES AND RESPONSIBILITIES
2.1 Service Responsibilities
- To use plant and equipment provided by St Leger Homes, for estate management work, in accordance with legislation. Ensure that tools and equipment are used safely at all times, and checkthat all plant and equipment is kept secure.
- To carry out general gardening duties to both void and tenanted properties, including grass cutting, hedge trimming and minor pruning of trees.
- To drive any vehicle in a responsible and safe manner following the guidelines provided by St Leger Homes ensuring that any concerns about maintenance are reported to the Team Leader and rectified.
- To complete minor works on estates managed by St Leger Homes. This could include tasks such as putting up signage as requested by the Area Estate Management Team.
- To advise tenants and residents on the removal of bulky items through the service provided by DMBC.
- To assist in the upkeep of all estates managed by St Leger Homes, including needle stick removal and safe disposal, litter picking, removing fly tipped waste, transporting specialist waste, removing graffiti, assisting with estate clean up days and any other tasks required to ensure that estates managed by St Leger Homes are kept up to standard, in line with Company guidelines and procedures.
- To inspect and clean communal areas of flatsin line with service standards,this includes allbin areas and bin chutes and to remove any blockages.
- To distribute information to tenants and residents on estates, including the door to door delivery of letters and leaflets, as required.
- To use own initiative and proactively identify any caretaking tasks that need doing on an estate and ensure these tasks are completed.
- To keep accurate records of all work completed, including start and finish times. This includes reporting all issues relating to repairs or any other estates issues to the relevant department or external organisation.
- To work in a manner that reflects the company’s values Fairness, Excellence, Empowerment and Local. This includes:
-Taking account of the needs of colleagues and service users.
-Treating others with dignity and respect.
-Reflecting fairness and equality in all aspects of the role.
Excellence
-Providinghigh standards of customer care and quality.
-Suggesting efficiency savings and service improvements to the team leader.
-Promoting, building and maintaining effective working relationships with colleagues, partners and service users.
-Working flexibly to meet service needs.
Empowerment
-Taking part in the annual appraisal process, identifying training needs relevant to the job and participating in any training and development as required.
-Taking pride in own work and the work of the team.
-Maintaining high levels of personal motivation, attendance and conduct.
Local
-Adopting appropriate working practices in respect of supporting people, community safety and adult and children’s safeguarding. This includes reporting any concerns to a team leader.
-Acting as an ambassador for St Leger Homes and for Doncaster.
The postholder’s duties must be carried out in accordance with Policies and Procedures of
St. Leger Homes of Doncaster Ltd including, but not limited to, Equal Opportunities Policies, Information Security Policies, Financial Regulations and Standing Orders, Health and Safety at Work Act 1974 and other subsequent health and safety legislation.
These duties should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities for the Company, commensurate with the grading of the post.
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Person SpecificationPost Title / Community Caretaker / Post No
Requirements / Essential / Assessment Method
(Specify Application, Interview, Presentation, Assessment Centre) / Desirable / Assessment Method
(Specify Application, Interview, Presentation, Assessment Centre)
Education and Qualifications / Relevant qualifications in the use of horticultural maintenance equipment. / Application Form
Checking of qualifications
Knowledge / An awareness of St Leger Homes and the services the organisation provides. / Application and Interview / Excellent knowledge of health and safety legislation and applicable certification for the local duties to be undertaken. / Application and Interview
An understanding of what makes excellent customer care / Application and Interview
A knowledge of health and safety relevant to the role including manual handling, lone working and safe use of tools and equipment. / Application and Interview
Relevant Experience / Experience of working in a job that involves all aspects of manual work relevant to the post. / Application and Interview / Proven record in working in building/construction and garden maintenance environment. / Application and Interview
Experience of moving and handling furniture and equipment in a workplacesetting. / Application and Interview
Experience of gardening in a workplace setting. / Application and Interview
Experience of cleaning in a workplacesetting. / Application and Interview
Experience of dealing with customers and demonstrating excellent customer care. / Application and Interview
Experience of working to agreed service standards and meeting deadlines and performance targets. / Application and Interview
Experience of carrying out minor maintenance work and DIY. / Application and Interview
Skills and Competencies / Written communication skills including the ability to complete inspections sheet, time sheets and make notes of repairs ordered. / Application
Verbal communication including the ability to listen and answer questions clearly and concisely. / Interview
Interpersonal skills including the ability to:
- Build effective working relationships with customers and colleagues.
- Respond appropriately to challenging customers.
Ability to understand and follow written and verbal instructions and work to agreed standards. / Application and/or Assessment
Ability to work without close supervision including organising work effectively so that agreed tasks are completed on time. / Application and Interview
Ability to respond positively to change. / Application and Interview
Ability to recognise stress in self and adopt appropriate strategies for coping with this. / Application and Interview
Evidence of commitment to providing excellent customer service. / Application and Interview
Awareness of health and safety, equality and diversity and value for money and ability to apply this to the work setting. / Application and Interview
Attitudes and Behaviours / Values and respects all staff, customers and partners / Interview
Works well with others who have different ideas, perspectives and backgrounds / Interview
Provides the highest standards of customer service / Interview
Willing to ‘go the extra mile’ for our customers / Interview
Takes pride in own work and that of team members / Interview
Takes ownership and responsibility for own work / Interview
Working Demands / There is a frequent requirement for the post holder to:
- Climb stairs in high rise flats in order to undertake inspections and cleaning duties.
- Move and handle furniture and other bulky items including loads
Working Arrangements / Full and valid driving licence / Documentation
Ability to work flexibly including some out of hours work to assist in emergency situations.
There is a daily requirement for the post holder to:
- Drive to various locations around the borough to undertake community caretaking duties.
- Move and handle tools and equipment.
- Work outdoors for a significant part of the day undertaking gardening, litter picking, removal of rubbish and other physical duties.
- Undertake cleaning duties for a significant part of the day.
- Adhere to and carry out all safety checks relevant to this role; in line with company policy and statutory requirement
Application and Interview
Any offer of employment is conditional upon the following pre-employment checks being satisfied. Pre-employment checks are carried out once a conditional offer of employment is made and do not form part of the selection process.
Pre-employment checks / Method of verification- Must be physically able to attend work regularly and carry out the duties of the job as set out in the job description including travelling to various locations within the Borough and working outside of normal office hours. Reasonable adjustments will be made for disabled candidates.
- Must be eligible to work in the UK.
- Safer-recruitment
Pre-employment document checks
References
Candidates must provide the information required to complete the pre-employment checks within a reasonable time. If the candidate does not do this or if the information provided is not satisfactory to St. Leger Homes of Doncaster Ltd the conditional offer of employment is withdrawn.
Specification completed by:
Designation:
Date:
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