SRR Training and the MA State Police Communications Division present
From Communicator to Crisis Manager:
Dispatching in the 21st Century
Where: Massachusetts State Police AcademyRoom B015
340 West Brookfield Rd.
New Braintree, MA 01531
When: Tuesday, September 12, 2017
Time: 8:00AM – 4:00PM
Registration/Check-in:
Tuesday, September 12, 2017
7:30AM – 8:00AM
Tuition Fee: $199 per person
To Register, go to:
http://srrtraining.com/registration.html
Purchase Orders and/or checks should be sent to:
SRR Traffic Safety Consulting, LLC
198 East Street
Easthampton, MA 01027-1212
Inquiries can be directed to:
Chief Reggie Redfern (Ret.)
Phone: 413-626-9554
Or
Erin Hastings
Dispatcher II
Phone: 508-867-1170
/
This 8-hour course takes communicators 'behind the scenes' of what is going on in officer’s and caller’s minds. The course looks at how perceptions control decision making, the process we all go through to make those decisions and how those decisions effect the outcome of an event.
The course also looks at the legal, moral and ethical ramifications of what is communicated in a public safety environment using case studies, court cases and other media to show communicators in graphic detail what happens on the other side of the microphone.
Workshop Content:
This course is designed to promote forward thinking skills when lives are in danger.
· Registration
· Introductions
· Decision Making Processes:
How decisions are made
Why decisions are made.
The OODA Loop and the Infinite cycle
· Perceptions:
How they create or control emergencies
What is happening on the other side of the radio?
Legal ramifications for first responders and communications personnel, keeping you and yours safe
· Critical Information Processing:
Hear what you hear…not what you think
Processing information without realization
Speeding the flow of information
· Worst Case Scenarios:
How communicators can save lives through case studies
· Bring it all together: Conclusion
This course has been approved by the State 911 Office in MA