Squeak eClean Induction
Supporting resources for
Certificate III in Asset Maintenance (Cleaning Operations) PRM30104
From the Asset Maintenance Training Package PRM04
Contents
Welcome 3
Finding your way around 3
Relationship to units of competency 4
Navigating to a learning module 5
How to complete a learning module 7
Learning module layout 7
Navigating within a learning module 8
Breadcrumbs 8
Learning module tabs 8
Task 8
Way forward 9
General resources 9
Icons 9
Learning module documents 10
Assessment Options 11
Types of assessment 11
Task assessment 11
Verbal assessment 11
Workplace Assessment 11
Recognition of prior learning (RPL) 12
Squeak eClean 13
The company 13
The staff 13
Company training 13
Squeak eClean Clients 13
Mid Valley Secondary School 13
Newberry & Associates Accounting 14
Huxley Council Chambers 14
Chase University 15
Study tips 16
Are you ready? 16
Welcome
Welcome to the Squeak eClean Toolbox. This resource covers four units of competency from the PRM04 Asset Maintenance Training Package.
· Plan for safe and efficient cleaning activities – PRMCL33B
· Maintain a cleaning storage area – PRMCL35B
· Support leadership in the workplace – PRMCL39A
· Participate in workplace safety arrangements – PRMCMN201A
Finding your way around
There are three main learning areas within the toolbox. These areas relate to different parts of the cleaning jobs that you will encounter. They include:
1. Be prepared – information you need to know before doing your job
2. Get it done – information you need to know when doing your job
3. Take the lead – information you need to know when taking the lead in your job.
Each learning area has four learning modules. Each learning module provides a variety of information and activities that will help you to work effectively in the cleaning industry.
Each learning module is completed in a fictitious workplace environment. The workplace environments include a school, an accounting firm, a council building and a university, as shown in the diagram below.
Relationship to units of competency
The table below shows the relationship of the learning modules to the four units of competency covered in this Toolbox from the Certificate III in Asset Maintenance (Cleaning Operations), Asset Maintenance Training Package PRM04.
For example, a learner studying ‘PRMCL33B Plan for safe and efficient cleaning activities’ will need to complete the seven learning modules listed for that unit of competency in the table below.
Unit of competency / Learning modulePRMCL33B
Plan for safe and efficient cleaning activities /
Use safe procedures
Understand emergency procedures
Keep it secure
Create your cleaning workflow
Use cleaning chemicals correctly
Contribute to team effectiveness
Conduct onsite training
PRMCL35B
Maintain a cleaning storage area /
Organise the cleaning storage area
Use safe procedures
Understand emergency procedures
Keep it secure
Use cleaning chemicals correctly
PRMCL39A
Support leadership in the workplace /
Communicate effectively
Contribute to team effectiveness
Conduct onsite training
Lead and support your team
Deal with conflict situations
PRMCMN201A
Participate in workplace safety arrangements /
Understand emergency procedures
Keep it secure
Use cleaning chemicals correctly
Identify and control hazards
Navigating to a learning module
1. Enter the Toolbox and select a learning area
2. Select a learning module
3. Begin the learning module
How to complete a learning module
There is not a single correct way to learn. Everybody is different; some people prefer to work alone while other people prefer to work in groups. You will need to decide on the best way for you to learn.
There are a number of different ways that you can gather information. For example, you can:
· use the resources provided in the learning module
· search for more information by using the Internet or workplace documents
· gather and share information with a partneror group.
Your trainer may have already decided on a learning plan for you. It is important that you discuss your preferred learning plan with your trainer.
Whatever way you decide to learn you are encouraged to record evidence of your learning in your Notes document (see page 10). You will be able to use your notes to help you with your final assessment tasks.
Learning module layout
Each learning module is similar in layout and structure. The diagram below shows the main features of a learning module.
Navigating within a learning module
Breadcrumbs
The breadcrumbs indicate your location in the Toolbox. Use the breadcrumbs to move to a different section. The breadcrumbs are located in the top-left section of the page.
Learning module tabs
Use the tabs to move through the pages in the learning module. The tabs are located in the top-right section of the page.
/ Select About it to find out general information about the learning module and task. The page includes links to:· unit of competency information
· Checklist (Word document).
/ Select Learn it to research information related to the task. The page includes links to:
· Notes (Word document)
· keywords
· resources.
/ Select Try it to test your understanding. The page includes links to:
· interactive quiz
· discussion activity
· workplace activity.
/ Select Apply it to complete the required assessment. The page includes links to:
· Task assessment workbook (Word document)
· Task assessment email
· Workplace assessment workbook (Word document)
· Workplace assessment email.
Task
Select Play (u) to watch a movie clip about your task. Use the Play/Pause, Forward and Rewind buttons to move through the movie clip. You can adjust the slider control to move to a new point in the movie clip.
Way forward
The Way forward box appears at the bottom of each page in the learning module. The box contains directions on what to do next.
General resources
Links to the general resources are located on the right side of the page. Select Cleaner’s guide to access resources from other learning modules. Select Squeak eClean induction to open a copy of this document on your computer.
Icons
The following icons are used throughout the learning modules:
/ Keywords - words used in the cleaning industry that are related to the current task. The keywords page includes a definition and audio of each word./ Resources - documents that provide information related to knowledge and skills required in the cleaning industry.
/ Quiz - an interactive quiz that contains a number of questions related to the task.
/ Discussion - group discussion activity.
/ Workplace activity - activity related to your workplace or the Squeak eClean company.
/ Task assessment - assessment questions for learners who are not currently employed in the cleaning industry.
/ Verbal assessment - assessment option for learners who are more comfortable discussing their answers with their trainer.
/ Workplace assessment - assessment questions for learners who are currently employed in the cleaning industry.
Learning module documents
Each learning module contains a number of learner support documents that are provided in Word format. Your trainer may require a copy of these documents as part of your assessment requirements for each learning module. Remember to check with your trainer.
The following learner documents are included in each learning module:
Document / PurposeChecklist / to assess your skills and knowledge against the learning module requirements
Notes / to record evidence of your learning
Task assessment workbook / to complete the task related assessment
Workplace assessment workbook / to complete the workplace related assessment
Assessment Options
You will find the assessment options for each learning module in the Apply it page.
Types of assessment
Task assessment
This assessment is ideal for learners who are not currently working in the cleaning industry. You will be required to answer a number of questions. These questions are available to you in:
· Task assessment workbook – a Word document that you can download and either print it or send it to your trainer as an email attachment
· Email format so that you can answer the questions directly into an email and send it to your trainer.
Verbal assessment
You may feel more comfortable discussing your answers with your trainer. If you decide to do this, you will need to make some notes by answering the questions in the Task Assessment Workbook. Organise a time to see your trainer so that you can discuss your answers with them.
Workplace Assessment
This assessment is suitable for learners who are currently employed in the cleaning industry. You will need to answer questions related to your cleaning tasks in the workplace. These questions are available to you in the:
· Workplace assessment workbook – a Word document that you can download and either print it or send it to your trainer as an email attachment
· Email format so that you can answer the questions directly into an email and send it to your trainer.
Your trainer may have already picked the type of assessment that is suitable for you. They may even require you to complete more than one type of assessment for the learning module. Make sure that you discuss your assessment options with your trainer.
Recognition of prior learning (RPL)
If you have been working in the cleaning industry you may be able to get recognition for the skills you have already developed. Recognition of prior learning (RPL) is a form of assessment that acknowledges the skills and knowledge you have gained through:
· formal training received at work or through a training provider
· on-the-job experience at work
· life experience, through your hobbies or other activities.
If you decide to apply for RPL you will need to show that you already have the required skills for that unit of competency. You can to this by completing the self-assessment in the checklists that are provided for you in each learning module. Work through the self-assessment and then speak to your trainer about your options.
Your trainer will help you identify any gaps and additional training that you may require. They will also be able to give you information about the RPL process that you will be required to follow.
For learners who believe they may be eligible for recognition RPL assessment, the RPL Expressway provides detailed information on the specific performance criteria that apply to the unit, and the types of evidence they would need to present to the RTO. The RPL Expressway is also useful for learners who are self-assessing their progress and identifying any gaps in their current level of skills and knowledge.
The RPL Expressway can be accessed from the Squeak eClean Toolbox welcome page.
Squeak eClean
The learning module tasks and some activities are related to a fictitious cleaning company called Squeak eClean. The following information may assist you in completing the tasks and activities.
The company
Squeak eClean is a cleaning company that was established 10 years ago. It is now the leading cleaning company in the area.
Squeak eClean has developed a reputation for their high cleaning standards and they expect all employees to take great care in the quality of their work. Their company slogan is – If it’s not Squeak eClean, it’s just not clean.
Squeak eClean provides cleaning services for domestic residences, recreation facilities, shopping centres, office buildings, schools and universities.
The staff
Squeak eClean employs 145 staff consisting of:
· Director
· Administration manager
· OH&S Manager
· Receptionist
· two Area Managers
· On-site Working Supervisors
· cleaners.
Most of the cleaners are employed as part-time staff. They tend to be university students or they have another part-time job elsewhere.
Company training
All new cleaning staff are given a one hour induction by the Administration Manager before they go and work on the job. Their induction covers information on:
· company structure (eg key people, departments, managers)
· company forms (eg order forms, hazard forms, leave forms)
· occupational health and safety requirements (eg uniforms, handling chemicals safely)
· company procedures (eg what to do if you are sick and unable to do your work).
New cleaners are also monitored closely by their Team Supervisor during their first week on the job.
Squeak eClean Clients
Mid Valley Secondary School
Mid Valley Secondary School is a large school located 20 minutes drive from the Squeak eClean offices. At Mid Valley Secondary School you will find:
· general classrooms
· specialist classrooms (Art, Computing, Music, Science, Design and Technology)
· large indoor multipurpose hall
· student dining area
· reception and administration offices
· staff room with small kitchen area
· changing rooms (male and female)
· toilets (staff and students, male and female).
Squeak e-Clean has a team of five cleaners, including a working supervisor, who are responsible for keeping the whole school looking nice and clean. They work at the school Monday to Friday from 3:30 pm to 6:30 pm.
Each cleaner on the team has their own section of the school to look after. They have their own security code and their own Cleaner’s Room. Bulk chemicals and consumables are kept in a centrally located primary cleaning storage area.
Newberry & Associates Accounting
Newbury & Associates is a large modern accounting firm located in the Central Business District. The offices are spread over four floors, with the main reception area located on the ground floor. Here you will find:
· main reception area (the design is modern with glass, stainless steel and wooden floors)
· client waiting area
· several small meeting rooms
· board room
· offices as well as a general open areas with partitioned work stations
· secure filing room
· small staff lounge area
· kitchenette on each floor
· staff toilets on each floor
· client toilets on the ground floor.
Squeak eClean has a team of four cleaners including a working supervisor who are responsible for keeping the offices clean. They work Monday to Friday from 6:00 pm to 9:00 pm. Each cleaner on the team has their own floor to look after. There is one main cleaning storage area located on the ground floor.
Huxley Council Chambers
Huxley Council Chambers is a heritage building with modern additions.