Upper Hunter Homeless

Specialist and Outreach Services Ltd.

ABN: 90 002 966 869

P.O Box 250 Muswellbrook

Phone: 02 6543-4277

Fax: 02 6548-5788

E-mail:

Upper Hunter Homeless Specialist and Outreach Service will deliver homeless services in throughout the Upper Hunter. UHH-SOS will deliver an integrated assertive outreach and emergency/transition accommodation service in the Singleton, Muswellbrook and Upper Hunter LGAs. UHH-SOS will work with young people, men, women and families at imminent risk of, or experiencing, homelessness in either crisis or chronic circumstances.

POSITION DESCRIPTION

Position:Case Workers– Generalists

Reports to:The Manager

Grade:Social, Community, Home Care & Disability Services Industry Award 2010 – (SCHADS) – Level 4. We also offer some above award conditions.

Hours of Work:38 hours per week

Position status:Full-time

Designed/Reviewed:September 2014

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This position provides support, advocacy and information to assist young people, men, women and families working within a case management framework, and appropriate to the individual needs of the client.

Work in this position requires a sound level of knowledge and skills to achieve results in line with the organisation’s goals. This position usually works under established guidelines and procedures.

Organisational Relationships

Within Organisation / External to Organisation
Manager
This position works closely with Specialist Case Managers. / Other team members
Early Intervention Agencies
Community Organisations

Key Result Areas

  • Work with clients at imminent risk of homelessness to plan, implement and review individualized case plans, including explicit details about goals, mutual responsibilities and services.
  • To provide information, advice, referral and advocacy for clients seeking assistance through UHHSOS.
  • To monitor clients in crisis to progress in relation to transitional goals and to facilitate seamless exit from service.
  • Maintain records and contribute information and advice to support UHHSOS reports and submissions.
  • Keep up to date and current on information, resources and research in the area of men, women, youth and family services
  • Contribute to community education and awareness programs
  • Maintain and provide clear written communication, keeping timely and accurate case notes, letters of support and documented communication with other services pertaining to the clients

Duties

  • Participate in intake and assessment roster at the service UHHSOS Hub.
  • Facilitate access to specialist service providers for clients at imminent risk of homelessness
  • Develop & monitor transition plans for rehoused clients.
  • Develop case plans for people experiencing homelessness within 48 hours of assessment.
  • Collaborate with other services to coordinate tailored case mix to help newly homeless people to return home.
  • Provide robust assessment of clients to determine need for crisis or temporary accommodation.
  • Actively provide case management to move clients to longer term housing support.
  • Support clients in crisis to access appropriate mainstream services.
  • Monitor clients to progress in relation to transitional goals and to facilitate seamless exit from service.
  • Assist with development of innovative solutions to housing crisis in the Upper Hunter
  • Provide advice to inform development of UHHSOS promotional strategy.
  • Actively participate in professional supervision.
  • Maintain records and contribute information and advice to support UHHSOS reports and submissions.
  • Contribute to development and maintenance of a positive organisational culture.
  • Actively participate in UHHSOS planning and evaluation practices.
  • Provide outreach service from Singleton and Upper Hunter hubs on rostered basis.
  • Support roster at domestic violence accommodation run by UHHSOS

Selection Criteria

Essential

  • Tertiary qualifications in a relevant discipline or demonstrated equivalent competencies gained through a minimum of three years relevant experience
  • Demonstrated experience in working with people from culturally and linguistically diverse backgrounds.
  • Knowledge and Understanding of the Child Protection System
  • Excellent written and verbal communication skills, including the ability to advocate and resolve conflict
  • Demonstrated skills and experience as a ‘best practice’ case manager. Including working in a strength-based, solutions focused, trauma-informed practice.
  • High level of computer skills
  • Practice respectful and ethical behaviour at all times
  • Ability to work independently and as part of a team.
  • The ability to critically reflect on professional practice and attitudes.
  • NSW Working with Children’s Check.
  • A current Driver’s License
  • A current First Aid Certificate or a willingness to obtain one.

Desirable

  • Excellent time management and work organisation skills
  • Understanding of the principles of “Going Home Staying Home” principles.
  • Strong problem solving, conflict resolution and evaluation skills.
  • The ability to deal with unpredictable situations and behaviour.