Job Title / Employer Engagement Officer
Department / Maxim Business Training
Reporting to / Director of Commercial Services
Salary / £26,814 per annum
Location/Hours / Full Time – 37 hours per week
Disclosure Barring Check Level / Enhanced Disclosure Barring Checks – Children
Pension Scheme / Local Government Pension Scheme
Introduction and Job Purpose
To support the Maxim Business Training team in the successful achievement of all Employer Responsive contracts, by ensuring the effective recruitment of employers for training programmes to be delivered against all funding streams.
Key Accountabilities
1. To liaise with and support employers in identifying their business needs and to work with the delivery manager to meet those needs
2. To promote employer responsive provision by telephone, cold calling and other media, and obtain opportunities for promotion of apprenticeship opportunities.
3. To ensure effective and efficient engagement and recruitment of employers
4. To carry out presentations and conduct training needs analyses in the light of business objectives and successfully meet contract demands for all funding streams.
5. To take responsibility for establishing and maintaining excellent customer relationships with employers, ensuring total customer satisfaction and repeat business.
6. To maintain an accurate record of all enquiries and outbound calls using a CRM and other systems, as required.
7. To establish, develop and maintain an in-depth knowledge of local labor markets.
8. To provide employers with current and effective advice on relevant training and available funding.
9. To support careers events, open evenings and other promotional events across the college provision.
10. To have good knowledge and awareness of health and safety within the sector and competence in conducting workplace risk assessments
11. To manage own workload and be able to work on own initiative
12. To undertake all aspects of the post in accordance with the College’s Equality and Diversity, Safeguarding and Health and Safety policies and schemes
13. To comply with the College’s Data Protection policy in relation to the collection, use, storage and disposal of personal and/or sensitive data.
14. To undertake any other duties as may reasonably be expected commensurate with grade, both within and, where required, external to the College.
Special Features
The post may require flexibility in order to respond to employer needs such as shift work etc.Job Title / Employer Engagement Officer
Department / Maxim Business Training
Qualifications / Desirable / Essential / Assessment Methods (AF/QA/I/T)
NVQ level 3 or equivalent experience. / E
Current driving license and means of mobility / E
Characteristics / Desirable / Essential / Assessment Methods
(AF/QA/I/T)
Proactive approach, effective presentation, interpersonal and communication skills / E
Excellent administrative and organisational skills / E
Possession of excellent communication skills, both written and oral. / E
A full understanding of Apprenticeships and other FE provision / D
To demonstrate evidence of a good level of equality & diversity, health & safety awareness, and the ability to apply safe working practices / E / AF/I
Experience and Knowledge / Desirable / Essential / Assessment Methods
(AF/QA/I/T)
A proactive, professional and credible approach to employer engagement. This will normally be demonstrated in a successful track record in employer engagement, meeting targets and increasing business / E
Ability to receive inbound and make outbound telesales calls. / E
Experience of providing advice and following up initial contacts. / E
Experience of conducting training needs analysis / E
Evidence of continuous professional development / E / AF/I
To demonstrate evidence of and a commitment to the Safeguarding of Learners / E / AF/I
AF = Application Form
QA = Qualification Audit
I = Interview
T = Task
General duties applicable to all staff employed at the College:All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions. Staff must understand and be committed to the College’s Health and Safety Policy statement and the College’s safety priorities and be aware of his/her contribution to such priorities. All staff are also required to be aware of and comply with the health and safety legislation and other College requirements that are relevant to his/her post.
Duty / Description
A / College policies / To undertake all duties and responsibilities in accordance with College policies, including Equal Opportunities; Data Protection; Health & Safety; Safeguarding; Professional Practice and Quality and Financial regulations. To report any concerns to the appropriate person
B / Training & professional development / To take full responsibility for your personal professional development and training
C / Performance appraisal / To participate in the College Performance Appraisal Development Programme; agree an action plan; and undertake the required training in order to continually update skills and meet the requirements of the College and Departmental Strategic Plans
D / Flexibility / To undertake such other duties as may reasonably be required, commensurate with your role, at your place of work or other College campus or premises
E / Probationary period / Probationary period 40 weeks.
It is the practice of the College to periodically examine employees’ job descriptions and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is jointly conducted by each manager with HR and those working directly to him/her. You are expected to participate fully in such discussion and, in connection with them, to re-write your job description to bring it up-to-date if this is considered necessary or desirable, and to discuss it with your line manager. It is the College’s aim to reach agreement on reasonable changes, but if agreement is not possible the College reserves the right to insist on changes to your job description after consultation with you.
Signed Date
Post Holder
Signed Date
Line Manager
College Mission - ‘Empowerment Through Learning’