Snehashree Makhija

OBJECTIVE& PROFESSIONAL SUMMARY Seeking managerial assignments in the areas of Corporate Sales, Account Management, Business Development, CRM with reputed Companiesthat expertise in solutions, products & services, focused on banking, telecom and software sector..

MBA graduate with 5+ years of experience, in Corporate Sales, Key Account Management, Marketing & business acquisition, Customer Relationship management (CRM)

Wish to play a significant role in achieving results with align to the corporate objectives.

KEY SKILL SETS

  • Customer relationship management (CRM)
  • Marketing & Business Development (Corporate Sales)
  • Account Management ( Retention, Renewals & Up sell )
  • Team Management (People Management at all organizational levels)
  • Client Servicing ( customer service)
  • Business Acquisition

COMPETENCIES

  • Excellent interpersonal & team management skills
  • Proven ability to establish and maintain longstanding client relationships.
  • Total dedication to customer service and satisfaction; willing to go the extra mile.
  • High level of computer proficiency plus strong networking skills.
  • Self-motivated, focused, detail-oriented, and professional.
  • Friendly team player, who works well with people at all organizational levels.
  • Fairly evolved presentation, documentation, and communication skills.

AREAS OF EXPOSURE/EXPERTISE

Business Development: Identifying prospective clients, mapping their requirements and coordinating their requirements for new business development. Analyzing market requirement/ response & direct marketing to major government/institutional clients. Involved in pre-sales activities of making product demonstrations for securing profitable business. Maintaining sustained contacts and providing pre/post technical assistance for achieving maximum customer satisfaction.

Sales & Marketing: Business strategy planning & analysis for assessment of revenue potential & opportunities to achieve planned targets. Devising sales strategies to tap/ explore greater market/ business volumes. Planning and implementing promotional programs for greater brand visibility and capturing optimum market share metrics.

Key Account Management: Initiating & developing relationships with key decision makers in target organizations for business development. Identifying prospective clients from various sectors, generating business from the existing clients, thereby achieving business targets. Evolving market segmentation & penetration strategies to achieve targets.

Channel Management: Monitoring the performance of business allies with key emphasis on achieving revenue. Providing the technical know how / product knowledge to the partners for ensuring proper communication regarding product features to the clients. Joint engagement of the clients with the partners

Team Management: Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations & meeting of individual & group targets. Identifying training needs across levels through mapping of skills required for different roles and analysis of the existing level of competencies.

WORK EXPERIENCE:-

3i infotech BPO (Subsidiary of 3i infotech Ltd) 29th Dec 09- Present

Key Account Manager for Insurance Accounts (West)

3i Infotech BPO is subsidiary of 3i infotech Ltd which focuses 100 % on domestic market for Operations Outsourcing .3i Infotech BPO provides end to end outsourcing solutions for BFSI & Telecom Industries. It is ranked amongst top15 companies in the Gartner’s competitive survey 2008-09. It is featured amongst the only 3 BPO players in India offering widest range of services with revenue spread evenly across all the verticals.

The job responsibilities remain the same mentioned below in 3i infotech Ltd’s role with respect to client management - Prospecting clients, mapping accounts, making presentations to CXO level executives, identifying client requirements, influencing the RFP document ,responding to RFP's / developing proposals, interacting with external partners & internal stakeholders on the pricing strategy, submission of the technical and price bids, obtaining price negotiation, deal closures, legal clearances, post bid submission follow ups with the client relationship management , post deal support like agreement negotiations and the contract signing process and cross sell other services of 3i infotech Ltd.

With regards offerings to the client, I deliver presentations to insurance clients in western region for entire suite of BPO offeringsfrom 3i infotech BPO which include New Business Application Processing, ClaimsProcessing, Retention Processing ,Service Request Processing , Call Centre Management, Advisor licensing management, Policy issuance/ Administration, HR & Payroll, Finance & Accounts, CMS , RMS etc

3i Infotech Ltd, 1stAug 2007 – 28th Dec 2009 Key Account Manager

3i Infotech is a SEI CMMi Level 5 certified, global Information Technology Company, which provides technology solutions to customers in more than 50 countries across 5 continents, spanning a range of verticals - Banking, Insurance, Manufacturing, Contracting, Retail & Distribution and Government.

Job Responsibilities:

Efficiently managed the Business Development, Client Relationship Management with the existing as well as new accounts with respect to Insurance Companies in West in South Asia Geography.

Business Development:- responsible for driving revenues from the assigned account scope across the entire opportunity management cycle

Responsible for driving revenues from the assigned account by selling the entire suite of 3i infotech’s products & services to key insurance accounts.

Generate proposals, deliver presentations, demos and proof of concept to showcase capability and transformation solution along with domain experts.

Addressing RFIs & RFPs for the off-shore project outsourcing opportunities

Handled cases for Products which include core insurance application, Investment software’s, Document Management, Business Process Management solution, Broker software and various other applications used in insurance industry.

Handled cases for BPO services which include like Policy Processing, F&A Outsourcing, Telecalling, Strategic sourcing and Agency Licensing.

Handled cases for Managed IT services which include Facilities Management, DC/DR

Responsible for the full Sales cycle of prospect generation, requirement identification, offering mix, negotiations and contractual formalities.

Understanding the customer requirements, creating apt offering mix with multiple internal business groups by means of requirement mapping, interactions with customer business teams and external partners. Responsible for contract / service level agreement negotiations.

Cross-selling 3i Infotech multiple offerings to existing customers thus increasing customer billing by 100% in 6 months.

Consistently surpassed first and second year target.

Client Relationship Management:-Analyse the business requirement of the client and mapping to respective products and service offerings for ensured and repeat business.

Identify suspect/prospects for next level of focused activity –including identification of key executives in decision making, strategy roles in target organizations. Understand their organization set up, current market position, their challenges and priorities (Mapping).

Account Planning and Governance: responsible for overseeing of all Client Management processes including planning, selling, delivery and management.

Maintain good business relationship with the prospects, clients and vendors

Client delivery assurance: ensure that the projects are executed according to client expectations within the parameters of the terms of contract in coordination with service delivery & Service assurance team. Act as the key contact between the client and the delivery unit in pre sales and closure phase.

Pricing decisions: responsibility through involvement with negotiations and renegotiations of Master Service Agreements with the clients.

Produce and issue a weekly Prospect Funnel Summary with current status and actual vs. plan sales performance

Creating benchmarking studies and presentation material showcasing organizational capabilities to be used as sales and marketing pitches

Monster.com India Pvt Ltd 16.02.06 till 31.07.07 Account Manager

An US based Multi National Company with presence in 27 countries, Monster is the leading global online careers website and flagship brand of Monster Worldwide, Inc. Monsterconnects companies with the most qualified career-minded individuals, offering innovative technology and superior services that give them more control over the recruiting process.

  • Completely responsible for sales, client relations, service and collection in the assigned account portfolio which includes medium to large sized accounts and SME segment from both the IT, and NIT Segment including IT,ITES,BPO,s placement agencies, manufacturing, service, finance, educational and many other segments of the industry. Acquire New accounts & Retain and grow existing account.
  • Creating an account plan, setting objectives and strategies for each account - focusing on the real needs. Meeting HR Heads to understand their corporate recruitment needs and processes and promote the concept of Online Recruitment through Monster.com and Jobsahead.com Selling Branding / Advertising tools along with Database Access & Job Postings to the Corporate Clients.
  • Complete account mapping, identification of opportunities, relationship building, closure of leads from the accounts, need creation, account servicing, & propose HR media solution.
  • Solution-based sales approach that results revenue growth.
  • Consistently develop strong business relationships to promote business and close deals.
  • Preparing daily, weekly, and monthly reports for better sales tracking.
  • Manage accounts by maintaining close productive relationship with key decision makers.
  • Manage Collections & Accounts receivables.
  • Ensure customer satisfaction through service excellence
  • To train acquired clients on Monster suite of products
  • Keeping track of competition products, pricing, services & other marketing activities and taking proactive actions.

Citifinanacial Consumer Finance India Ltd 02.09.04 to 15.02.06 P.L.O. to A.M.

Sourcing Development of new channels of sourcing for personal loan clientele -managing a mobile van as a separate branch to increase more & more logins for the branch. Acting as a profit center head for the same.

Team Management Managing team of 14 direct sales trainees and telecallers to acquire & disburse loans. Playing a major role in motivating and assisting team members.

Customer Care Identifying the needs of the customers, educating them & providing immediate solutions to their problems. RelationshipBuilding & taking proper steps to retain them.

Credit: Asses the creditworthiness of the customers who logged in their applications for personal loans and to see whether the documents provided are genuine. Trying to focus that the delinquency percentage remains less than 1.

Promotions Organizing Road Shows, Placement of canopies at places with greatest footfalls like exhibitions, factory gate etc., conducting drawing competitions, quizzes etc at schools to as to generate leads for personal loan customers and increasing awareness amongst masses about Citifinancials.

In a nutshell the main focus is to increase the customer base of personal loans & enhancing sales volume.

Advertisement Budgeting Planning for various advertisement media & allocating expenditure for the same for e.g.; in local dailies, postage stickers stamping, cable TV ads etc..

ICICI BANK ltd, PUNE April 04- July 04 Summer Trainee

Project 1:Targeting the Small and medium segment enterprises for mutual funds

Responsible for…

  1. Identifying and tracing the prospective corporates for mutual fund.
  2. Suggesting mutual fund as an investment option to corporates.
  3. Advisory and operations function to the corporates.
Additional Findings…
  1. Scope of Mutual fund industry in relation to other investment avenues.
  2. Implications of Budget Provisions on the behavior of corporates towards mutual funds.

Achieved…

Conversion of prospective corporates into mutual fund clientele.

Project 2:Portfolio Management of Existing Corporates

Responsible for…

  1. Studying the current portfolio of Mutual Funds and recommendation of new portfolio.
  2. Analysis of various mutual funds’ performance based on their risk-return -volatility relationship.

Achieved…

Implementation of the recommendations.

ACADEMICS

EXAMINATION / UNIVERSITY/BOARD / YEAR OF PASSING / PLACE OF STUDY / %AGE
MBA (Mktg & Fin) / PuneUniversity / 2005 / ISB&M / 6.98/8
MCOM / PuneUniversity / 2003 / PuneUniversity / 62
BCOM / PuneUniversity / 2001 / PuneUniversity / 66
Senior Higher Secondary / CBSE / 1998 / St Joseph’s Convent / 81
Secondary / CBSE / 1996 / St Joseph’s Convent / 86
PERSONAL DETAILS
Date of Birth
23.06.80
Address:- B- 704, Jai Durga CHS, Bamandayapada, Marol, Andheri(E)- 72
Email id

Mobile
+919967022594