Shelby Dawn Freitas

Cell: (707) 853-5356

494 Sunhill Ln, Martinez, CA 94553

Objective

To use my excellent customer service, sales-oriented, team-spirited attitude, passion and experience in chronic pain management to deliver the highest caliber, results-oriented and innovative services to our clients, while enjoying the benefits of growing with a flourishing establishment.

Highlights of Qualifications

  • 7 years experience working in the customer service industry, over 2 years as a massage therapist.
  • Proficient in Spanish literacy and speech.
  • CA State Certification # 46028 & American Massage Therapy Association Member # 1297326
  • Advanced Neuromuscular Therapist and Health Educator Diploma # 1120-291

Skills

SwedishReflexology/ AccupressureHot StoneOrthopedic Assessment

ShiatsuNeuromuscular TherapyAromatherapyPrenatal Massage

ThaiMyofascial TherapiesHydrotherapyLymphatic Massage

Lomi LomiAdvanced Deep TissueBody WrapsSports Massage

Relevant Work Experience and History

2014- Present: Massage Therapist,Massage Studio, Montclair, CA

  • Assess client history and perform intake to formulate the most effective treatment plan.
  • Deliver chair and table massages ranging from half hour to 2-hour therapeutic sessions.
  • Reassess progress with client, document work done and plan for future bodywork.

2013-2014: Extern & Private Practice MT, KanduBdywrk Studios, Santa Rosa, CA

  • Performed intake, pre and post assessment, and future planning to meet client’s needs.
  • Strategized and excelled in full body 60-90 minute Swedish, Shiatsu, and Hot Stone sessions.
  • Worked front office marketing, booking, client charting and sales/ cash handling.
  • Upsold spa and nutrition products and increased client base by 10% in the first year.

2013- 2014: Massage Therapist, Burke Williams Day Spa, San Jose, CA

  • Mastered the spa menu to upsell enhancements and products.
  • Provided 25, 50, and 80-minute massages & spa therapies to clients back-to-back.
  • Increased overall customer satisfaction and guest return rates.
  • Scouted to be an ambassador of Burke Williams to The National Holistic Institute.

2012-2013: Student Massage Extern, Sonoma State University Rohnert Park, CA

  • Provided 15-20 minute Deep Tissue and Sports Massage to student athletes and faculty.
  • Performed active, passive, and manual resistive Range of Motion Assessment.
  • Keep detailed records of each individual with S.O.A.P. note charting.

Education

  • Graduate with Honors, NHI (1350 Hours) Advanced NMT & Health Educator Program, 2014
  • Certificates of Completion, Ho’omana Spa Maui (140 hours) Lomi Lomi Immersion Program, 2014
  • Certificate of Completion, Liddle Kidz Foundation (32 hours) Pediatric Oncology Massage, 2013
  • AS Degree with honors, Diablo Valley College 2012

Volunteer

  • Palo Alto Medical Facility- Provided complimentary chair & table massage biweekly for staff.
  • McNear Elementary School- Provided complimentary chair massage for faculty members.