S. Y. Torian

Sha’Torria Y. Torian

4115 Casa Street

Durham, NC

919-957-2064 Home

704-777-3138

Objective

Detailed, results oriented team player seeking to utilize knowledge of concierge level customer service/retention to secure a position that will support my personal and professional growth

Proficiencies

S. Y. Torian

MS Office 2010 and previous

Customer Service

AS400

Mortgage processing

Medical accounting/billing/collections

Interviewing

Call taking

Loss mitigation

Data entry and order entry

Entry level payroll accounting

Cash handling and reconciliation

ICD9/ limited CPT coding

Medical terminology/anatomy

Entry level accounts payable

Case management

S. Y. Torian

Professional Experience

Data Entry Specialist

11/2010-1/2012

Solstas Lab Partners, Greensboro, NC

  • Entered various patient information into proprietary lab database to be used for diagnostic testing and patient identification post testing
  • Voluntarily assumed unofficial leadership position in absence of that team member
  • Took initiative to be crossed trained and successfully completed job assignments in two positions outside my own
  • Conducted audit of requisitions entered in to Mysis Commercial lab system during quality control; tactfully mentored teammates to lessen errors made during data entry
  • Was commended by supervisor for taking initiative and successfully stepping into other roles
  • Maintained production standards
  • Successfully completed training of new employees upon request
  • Maintained professionalism in the face of change

Full time student/Temporary employee

12/2009-11/2010

GTCC; Jamestown, NC

  • Completed collegiate level coursework in the human services curriculum
  • Gained immeasurable knowledge in crisis intervention, counseling, interviewing and diversity
  • Named to honor roll
  • Named to Who’s Who Among Students at AmericanColleges and Universities
  • Maintained an overall 3.0 GPA
  • Successfully completed three month payroll course and ended the term with an A average
  • Performed collection calls to account holders with outstanding accounts
  • Negotiated settlements and payment plans for those account holders

Healthcare Billing Specialist

5/2007-12/2009

LabCorp, Inc., Burlington, NC

  • Serviced claims by entering demographic, insurance and diagnosis information into database to ensure proper and timely payment of laboratory service
  • Worked denied claims by employing various research methods to locate missing information on laboratory EOB and claim forms
  • Placed calls to various medical facilities in effort to locate missing information, utilizing customer service skills
  • Provided correct insurance payer codes to callers in small call center environment
  • Worked as liaison between insurance companies and LabCorp in efforts to resolve unpaid claims
  • Provided the highest level of customer service to client offices to ensure satisfaction
  • Volunteered to be trained in translating verbiage into operable ICD9 codes and was certified as a LabCorp ICD9 translator

Loss Mitigation Assistant

10/2009-1/2012

Bank of America Liaison, T. Dawn Simon

Greensboro, NC

  • Review client data to determine eligibility for default mortgage assistance
  • Mortgage loan processing
  • Complete client files (fax, file, copy and make “Case notes” after each contact)
  • Contact clients when further information is needed
  • Work on behalf of BOA to help reduce losses in mortgage accounts
  • Answer client questions via phone and email
  • Conducted in person and telephonic client eligibility interviews

Guest Services Representative

10/2007-12/2010

InfoPlace USA

Charlotte, NC/Greensboro, NC

  • Interact with shopping center guests by providing directional information
  • Provided information on mall events and services as well as store products
  • Processed gift card and Ticketmaster transactions
  • Diffuse guest issues and escalated them to management if outside my scope of practice
  • Continually exceeded concierge level guest expectations by offering movie times, dinner reservations and “going the extra mile”

Clinical Care Administrative Assistant

9/2006 –12/2006

Today’s Staffing, Durham, NC

  • Entered medical data into database
  • Determined eligibility of Medicaid consumers to receive mental health services
  • Resolved issues and complaints with providers via telephone
  • Create case notes, for personal use, after each contact to serve as a means for staying abreast of each case
  • Extended professional courtesies to clients to ensure customer retention

Cash Office Assistant

6/2004 – 9/2005

Avant Personnel Systems Durham, NC

  • Receive and orient revenue from DATA public transit system to be counted by machines
  • Prepare manifests and bank deposits for all revenue received
  • Reconcile revenue reports daily

Full time Mother/Community Volunteer

3/1999-6/2004

Durham, NC

  • Processed accounts payable/receivables for local community agency
  • Entry of clinical data on various levels
  • Customer service in call center environment
  • Volunteer at ClubBoulevardElementary school
  • Volunteer at UnionBaptistChurch
  • Coordinated front desk at local government level
  • Designed and implemented new filing system for logbooks at local government level

Education

Center for Employment Training, Durham, NC

Medical Insurance Billing, January 2006-May 2006

Graduated, Certificate August 2006

GuilfordTechnicalCommunity College, High Point, NC

Human Services Technology, in progress

Anticipated Completion, May 2012

GuilfordTechnicalCommunity College

Quick Jobs-Payroll Specialist

Certified, August 2010