Laura Cooley: Laura Cooley, American Academy on Communication in Healthcare
Catherine Mather: Catherine Mather--IHI
Dawn Estey: Dawn Estey, Alberta Health Services
Susan Norris: Susan Norris, CHOP
Sheila Stusick: Munson Medical Center Traverse City
Dorian Burks: Dorian Burks - IHI
Marla Rowe Gorosh: Marla Rowe Gorosh from Henry Ford Health System. Also from American Academy on Communication in Healthcare.
Carol Mostow: Carol Mostow from Boston Medical Center. Also from American Academy on Communication in Healthcare
Lina Kawar: Lina NajibKawar from Kaiser Permanente Southern California
Karen Gresham: Karen Gresham, East Alabama Medical Center Opelika AL
Laura Cooley: You must define it if you want people to become aware
Kara Wilcox: People with different experiences can bring unique ideas to the team.
Stacy Chung: to better serve our clients
Eric Jung: To better assess where we are succeeding and where we need work.
Deb Brandt: it sets a tone for our interactions and relationships
Susan Norris: to meet the goals of the institution and meeting the needs of those we serve in our community and the extended nations
Benedict EwusiDadzie: to ensure that clients are better served
Marla Rowe Gorosh: It allows those without a sense of power to feel more welcomed to participate which affects the culture of safety
Martine Pierre-Louis: Because otherwise, people see diversity/ inclusion as an issue out there, but not one the organization has accountability for
Carol Mostow: sets organizational priorities and makes sure we addres areas of disparities and patient needs
Sandy Broen-Dupuis: to provide safe and appropriate patient care; enhance patiet/healthcare provider experience; inclusive
Dawn Estey: An organizational definition indicates the importance of addressing diversity and inclusion. Supports the movement for supporting policies and activities.
Lina Kawar: To offer the best care. To accommodate people needs and preferences
Carol Mostow: Also signals the value we place on diversity among the workforce
Dawn Sidenberg: to have a common approach.
Marla Rowe Gorosh: allows for a full array of creativity to solve problems or address needs.
Lina Kawar: Promote equality
Dorian Burks: CAHPS - consumer assessment of healthcare providers and systems -
Marla Rowe Gorosh: I've see the question: Did the physician explain my problem in a way I can understand?
Susan Norris:Do you feel that you are able to participate in your child's care?
Dorian Burks: Which questions on the standard CAHPS survey most connect to cultural factors?
Carol Mostow: feeling respected
Dorian Burks: Please chat in examples of diversity and cultual competency assessments you have used to gather baseline data
Dawn Sidenberg: Language Barrier Assessment
Lina Kawar: Practices thought life cycle
Carol Mostow: Do you have language you use to help people feel comfortable why you are asking questions re identity and diversity?
eg prospective employees or patients in registration
Good point Marla. It's worth sharing what people have been able to do at their own level of influence since not everybody has equal power or authority in their organization.