CALICO ENTERPRISE

JOB DESCRIPTION

POST: IT Engineer

SERVICE AREA:Social Enterprise – Furniture Matters

DIRECTORATE:Calico Enterprise

JOB PURPOSE:To be carry out and be responsible for the repair, cleaning and testing of IT equipment in line with industry standards and strict data protection protocols. This includes undertaking visual, PAT and function tests for every item; completing appropriate detailed paperwork using computerised databases; and preparing for re-distribution to local disadvantaged people

Responsibility for maintaining production, ensuring it meets legislative requirements and quality standards. This includes ensuring the safe storage and labelling of items, supervising the repair of whole appliances for re-use and the dismantling of items that cannot be repaired for recycling / re-processing – thus ensuring customer demand is met.

To supervise and mentor volunteers and placements in the IT workshop and Furniture Matters warehouse

RESPONSIBLE TO: Operations Manager

RESPONSIBLE FOR:None

KEY DUTIES AND RESPONSIBILITIES:

  1. Carry out the repair, cleaning and testing of IT equipment
  1. To be responsible for health and safety and security within the IT workshop
  1. To supervise volunteers in both the IT workshop and Furniture Matters warehouse
  1. To undertake general warehousing and distribution duties with regard to domestic electrical appliances and IT equipment, ensuring the items are appropriately coded, labelled, cleaned and stored
  1. To assist the White Goods Engineers with the repair and testing of domestic electrical appliances to national agreed ‘Fit for Re-use’ standards
  1. To use all tools and equipment appropriately, ensuring that all tools, equipment and spare parts are stored correctly
  1. To assist with the disposal of unsuitable appliances and IT equipment, including dismantling in readiness for recycling / reprocessing
  1. To help other staff ensure that the workshops and warehouse are kept clean and tide at all times
  1. To accurately input information into a stock control database system on a daily basis
  1. To undertake all required administration in relation to this post to an agreed standard, including producing regular reports, records and statistics as required
  1. To attend relevant training in relation to the post, e.g. manual handling, health and safety, first aid, portable appliance testing etc
  1. To adhere to all best practices associated with robust data protection protocols
  1. To carry out any other duties appropriate to this post, as necessary or as requested

Footnote

This Job Description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the postholder’s responsibilities.

CALICO ENTERPRISE

PERSON SPECIFICATION

POST:IT Engineer

Selection Criteria
/ Essential/
Desirable
E/D / Means of Assessment
QUALIFICATIONS
1. / 5 GCSE’s including Maths and English or equivalent / E / A/C
2. / Level 2 in Computer Hardware related qualification / D / A/C
3. / Full driving licence and access to a car / E / A
EXPERIENCE
1. / Recent experience as an IT engineer, testing and repairing items to industry standards / E / A/I
2. / Dealing with customers on a regular basis, delivering high customer service standards / E / A/I
3. / Track record of effective managing of stock and warehousing operations / E / I
4. / Experience of managing targets and data reporting / E / I
5. / Proved track record of producing detailed reports and analysing data / E / A/I
6. / Supervising / mentoring other workers / E / A/I
SKILLS AND KNOWLEDGE
1. / An ability to communicate effectively with a wide range of customers, partners and suppliers, internally and externally / E / A/I
2. / Knowledge of Health & Safety good practice and associated paperwork / D / A/I
3. / Effective problem solving skills – ability to identify problems and find solutions / E / A/I
4. / Ability to work in a challenging environment, whilst simultaneously meeting deadlines / E / A,I
5. / Good literacy and numeracy skills / E / A/I
9. / To have an understanding of Waste Management and WEEE regulations, licensing, restrictions etc / E / A/I
OTHER REQUIREMENTS
1. / Ability to use own initiative to prioritise competing elements of workload / E / A/I
2. / Positive commitment to Equal Opportunities and understanding of diverse needs of customers / E / I
BEHAVIOURS
The following behaviours describe how we expect staff to go about their work in a day to day basis. These behaviours help to create a workplace where everyone who works with Calico has the opportunity to learn and grow their talents in an environment where they feel valued and supported and where their efforts are rewarded and recognised. These behaviours will be assessed during the interview stage.
Passionate about customers
Customer focus is at the heart of what we do at Calico. This can be whether you deal with customers who live in our neighbourhoods or internal customers from other teams or partner organisations.
Rising to the challenge
Calico is an ambitious organisation that is determined to keep improving. This means that every member of staff should be supported to work at a pace and level that enables us to bring about the positive changes we want to achieve.
Committed to Calico
We all need to get the best out of our time at work and also put the best of ourselves into the work we do. To make sure we continue to achieve as an organisation we need dedicated staff to keep us moving forward.
Maximising Potential
There are always opportunities for us to work smarter, not harder, and that’s exactly what we need to do to make sure everybody achieves their potential. This means showing a willingness to try new things and put things right where necessary.
Inspiring leadership
We need confident managers who communicate honestly and appropriately, who lead by example and deliver on promises. They need to motivate, support, challenge and reward their teams to achieve high performance and coach their staff to unlock and develop their full potential / E
E
E
E
E / I
I
I
I
I

Method of Assessment

A Application form

IInterview

PPresentation

WWritten Exercise

TSkills Test

CProduction of Certificates