Sergio E. Beltran 210.838.5034

Motivated, accomplished and results-driven Director of Operationsseeking to contribute to and grow with a dynamic, progressive and innovative organization. Enthusiastic and experience in productivity and business administration in a restaurant setting. Demonstrated achiever with exceptional knowledge of restaurant management. History of proven-success in high-volume, fast-paced restaurant operations. Skilled in turnaround management. Well-respected leader; able to train and develop responsive teams. Reputation for strong organization and interpersonal skills. Skilled in managing employee relations and producing effective scheduling matrices. Readily adapt to new professional settings and adeptly acquire skills and knowledge toward supporting company goals.

Areas of Expertise

  • Revenue Growth
  • Profit & Loss Accountability
  • Inventory & Cost Containment
  • Team Building & Motivation
/
  • Operational Management
  • Strategic Planning
  • Coaching & Mentoring
  • Time Management
/
  • Management Training
  • Process Improvements
  • Regulatory Compliance
  • Business Software

Professional Experience

Hoppers management

Franchisee IHOP, Carl’s Jr, Tilted Kilt Apr 2009-Present

Director of Operations

Led all aspects of operations, including the development of people, sales and profits for assigned areas comprised of 15 restaurants. Initiated and managed kitchen operations, restaurants' profit and loss centers, supply and labor costs and annual budgets. Performed monthly analysis to evaluate financial position and to clearly communicate expectations and actions to maximize restaurants' performance.

Oversees the responsibilities of 4 Area Directors, 55 managers and over 600 employees.

Developed the agreement and managed 14new store openings on 3 different brands over last 4 years.

Consistently maintained high sales and over expected customer satisfaction

Increased net bottom profit over 5% upon being named Director.

Designated as corporate trainer, human resource administrator and computer system administrator.

Corporate Training/General manager/multi unit Jul2004 –March 2009

Worked directly with members of the IHOP Corporation training department in accordance with the IHOP training standards.

Played a key role in training manager for the franchises and assisted in the training of company managers on average trained 4 managers every 6 weeks.

Ensured all managers and staff were successfully trained in all operations.

Ensured team compliance with company policies and procedures.

Handled all administrative functions, including daily and weekly P&L reports.

Maintained a close relationship with office staff in order to effectively deal with TWC cases.

Prepared financial reports on a weekly basis for the Director of Operations.

Closed last two years with record sales for the franchisee

Finished in top 20 out of 1300 locations on secret shopper scores in 2008.

Multi unit supervisor for last 2 years leading operations in 5 units

General Manager Jun 2000 – Jul2004

Managed all daily operations of two full-service casual-themed restaurants. Controlled beverage, food and labor costs. Supervised managers and staff. Managed forecasting, production and scheduling. Maintained an outstanding product mix while forecasting sales trends for successful operations.

Followed all company policies and procedures in accordance to company guidelines, in order to have an optimal profit margin in conjunction with company requirements.

Maintained a profit level above company standards with an increase in sales above 8% on a weekly basis, due to proper training of staff, local marketing and company marketing.

Education & Training

Bachelor of Business Administration, University Autonomy, San Luis Potosi, Mexico

Intensive Language Training Program in English, Real Academy of San Luis Potosi, Mexico