Senior Business Analyst and Service Desk Management Specialist

Senior Business Analyst and Service Desk Management Specialist

Commonwealth Scientific and Industrial Research Organisation

RFQ number / Request for Quotation - Senior Business Analyst and Service Desk Management Specialist
RFQ closing date / 9:00am 13 June 2016
Item number / Description / Details
Proposed Work Order Start Date / 1 July 2016
Proposed Initial Contract Period / 6months (1/7/2016 – 31/12/2016)
Choose an item.
Number of Specified Personnel required / One (1)
Business Hours / The position should generally work up to 40 hours a week, 8 hours/day, Monday to Friday although some weekend and after hours work will be necessary to minimise impact on CSIRO services.
Selection criteria / Responses will be assessed based on the following criteria. An appropriate level of detail should be submitted by the Respondent to allow CSIRO to properly assess the suitability of the proposal. A statement detailing experience with respect to the criteria in conjunction with a CV is necessary.
a. Criteria 1 – Capability to provide the requirements
b. Criteria 2 – Capacity to provide the requirements
c. Criteria 3 – demonstrated experience in delivering the requirements and demonstration of risk and mitigation methodology
d. Criteria 4 - Price
Capability
Under direction of the CSIRO IMT Executive and Senior Management the Senior Business Analyst and Service Desk Management specialist is to manage and lead Scientific Computing BA requirements. This will consist of, but is not limited to, the following activities:
a. Engaging with stakeholders to identify, analyse, define and document business requirements across a wide range of projects and internal and external customers, business units, government, industry and academia sectors.
b. Provide advice and support to identify and develop project service management processes, delivery options and design. This will also include identification of service management improvements.
c. Development and managing of service delivery workflows and tools, issue management and tracking, and implementation and integration of system and process monitoring tools.
d. Build strong networked relationships with stakeholders to ensure that IMT services accurately and efficiently respond and deliver services that most appropriately enable the core science and functional business of CSIRO.
e. Implement capability enhancements through gap analysis, user engagement and feedback, requirements gathering, documenting recommendations/proposals and implementing improvement strategies.
f. Working closely with other IMT technical teams
g. Working closely with the IMT leadership team, assisting in the development of IMT strategy, operational plan, architecture frameworks and other governance artefacts of organisational strategies and business objectives.
h. Drive improvements in operational effectiveness through the maintenance and development of relevant documents and process.
i. Provide advice and ensuring adherence to documented policies and procedures through Change Management Advisory Board (CMAB) and other governance mechanisms (such as project boards).
j. Communicate effectively and respectfully with all staff, clients and suppliers in the interests of good business practice, collaboration and enhancement of CSIRO’s reputation.
k. Work collaboratively with colleagues within your team, the business unit and across CSIRO, to reach objectives.
l. Adapt and/or develop original techniques/procedures/equipment/ concepts/ideas in support of existing and further research..
Capacity
The Senior Business Analyst and Service Desk Management specialist shall meet the following criteria:
a. Have relevant Tertiary and/or industry qualifications in IT and/or equivalent relevant industry experience.
b. Have a proven ability to effectively manage a number of competing priorities simultaneously, and carry out non-routine tasks under direction from Senior Technical/Research staff.
c. Have a proven ability to anticipate problems in ambiguous situations, develop appropriate solutions based on through evaluation and interpretation, and defend the conclusions with reasoned arguments.
d. Competency in a range of project, communications and requirements management tools, including: Visio; PowerPoint; MS Project; MS Word; Confluence/Wiki (Atlassian); Jira (Atlassian) and MS SharePoint. Service management tools including Workflow, Service 1 or similar.
e. Demonstrated experience working with technical teams.
f. Demonstrated ability to communicate, collaborate and work effectively across organisational boundaries and levels with initiative and autonomy.
g. Demonstrated ability to work within a team which is geographically dispersed and technically diverse.
h. Demonstrated ability to coordinate and manage a diverse and challenging program of work, including the following aspects: day to day operational service delivery, reporting, capacity management, financial management, project management, and future service roadmaps.
i. Extensive experience with eliciting requirements across a wide range of internal and external customers/stakeholders
j. Ability to work closely with project manager to establish priorities and delivery scope
k. Practical experience in delivering: across the entire end to end Software Development Life Cycle (SDLC), as required (eg. manage change requests, review technical documentation, etc.)
l. The resource will have strongly developed analysis, communication, engagement, co-ordination and organisational skills, with a minimum of 10 years’ experience in this field. They will have demonstrated experience in business analysis and also service management across senior/executive levels of government, academia and private industry sectors, and will also have significant experience in a secure/assured organisation.
m. This specialist resource will also have proven service delivery/management experience, with the ability to provide advice and support to identify and develop the project service management processes, delivery options and design and identify service management improvements
Intellectual Property Rights – ownership of Contract Material / The Department owns the Intellectual Property Rights in Contract Material unless Vendor ownership of Intellectual Property Rights in Contract Material (clause13.5) is selected.
Other requirements
E.g Location, Security Clearance Level / The position will be located at CSIRO Yarralumla (or elsewhere as CSIRO designates within the Canberra area)
Some interstate travel may be required which will be reimbursed by CSIRO. This must be approved in writing by CSIRO prior to the travel being undertaken.
It is a mandatory requirement that a Baseline security clearance is held.
CSIRO reserves the rights to conduct police checks on the preferred supplier.