169 Kesters Road
Para Hills, SA 5096 / Postal Address:
169 Kesters Road
Para Hills, SA 5096 / Telephone No:
1800 473 278
INFORMATION SHEET
Doctor @ Your Dooris an afterhours healthcare provider newly established to provide afterhours care to the communities in the Northern Suburbs of Adelaide. Doctor @ Your Dooris a South Australian owned and operated. We provide you with the medical care you need at your home when your regular GP is unavailable.
MISSION STATEMENT
We strive to provide our community with the continuity of care they deserve at the highest level of quality when they need it.
OUR HOURS OF OPERATIONS
Call Centre
Monday – Friday4pm – 8am
Saturday9am onwards
Sundays & Public HolidaysAll day
Consultations (doctors starting time)
Monday – Friday6pm – 8am
Saturday1pm onwards
Sundays & Public HolidaysAll day
OUR SERVICES
Doctor @ Your Doorprovides primary emergency care to the people of the community at their place of residence when they can’t access the service of their regular GP during the afterhours.
OUR AREA OF SERVICE
We are initially starting with a focus on the Northern Suburbs of Adelaide and specifically on a 10km peripheral area from our physical location on 169 Kesters Road in Para Hills. This area
OUR FEES AND BILLING POLICY
Doctor @ Your DoorBulk Bills everyone with valid Medicare or DVA card. OSHC Members of any private health providers such as Allianz, MediBank, BUPA will ONLY be charged the AMA schedule fee, which means they don’t pay any gap. / OUR THREE –WAY COMMUNICATION PROTOCOL
Our doctors strive to maintain your integrity and continuity of care at its best by keeping your regular daytime GP informed of what action taken on their behalf when they were not available. Therefore at every consultation, our doctors will ALWAYS make sure they do the following:
- send a detailed medical report to your regular GP within 24 hours.
- make sure that a copy of results of any pathology or radiology request they do for your is forwarded to your regular GP
- advise you to make an appointment with your daytime regular GP to follow up your results and manage your condition.
At Doctor @ Your Door, we abide by the Commonwealth Privacy Act 1988. Therefore, you should rest assured that your personal information is well protected and only authorised professional personnel will have access to it to offer you the care and service you need.
Should you require a copy of your medical record, please feel free to contact our call centre anytime to let us know via telephone 1800 473 278or via email and we will be happy to serve you.
FEEDBACK/COMMENTS/SUGGESTIONS
We would love to hear from you and know what you think of our service. So encourage you to let us know of any concerns, suggestions, or complaints you may have. We value your inputs and will always make sure they reach our quality improvement team for consideration. This way we improve our service to meet your expectations. Please forward your feedback to in writing to 169 Kesters Road, Para Hills SA 5096.
COMPLAINTS COMMISSIONS
Should you be not satisfied with our resolution to your concerns/complaint, you may wish to pursue the matter further with the South Australian Health and Community Services Complaints Commissioner via the following contact details:
Tel.: 08-8226 8666
Toll Free:1800 232 007
Post:Po Box 199, Rundle Mall, Adelaide SA 5000
REMEMBER!
Always return back to your GP to follow up your results and for your routine consultations