Receptionist

Competition # 1224

The Family Centre is looking for a Receptionist. This position supports clients, Leadership and Frontline staff. The Receptionist reports to the Executive Assistant and is responsible for keeping the front desk area operational and welcoming.

Please Note *** the hours for this position will be decided by the supervisor and the candidate. We have three scenarios of hours to choose from.

1)12:30pm – 8:30pm Mon – Thurs, Sat 8:30am -4:30pm

2)2 shifts a week 12:30pm – 8:30pm Mon – Thurs, and alternating Saturdays 8:30am – 4:30pm.

3) .80 position 12:30-8:30 and a .20 position for Sat 8:30-4:30

Qualifications:

  • 2 Years Post-Secondary Education Preferred
  • 1 years’ experience in Administrative Support position
  • Able to work in a shared space and shared role
  • De-Escalation skills and comfort supporting highly distressed individuals are a must
  • 1 year experience interacting with disadvantaged individuals such as: individuals with mental health concerns, experiencing domestic violence, addictions or English as a second language.
  • Ability to manage a fast pace, dynamic, high volume reception area with efficiency and a friendly client focused approach.
  • Ability to work a combination of Days, Evenings and Saturdays.

Key Responsibilities:

  • Provide information
  • Create a welcoming attitude and helpful environment
  • Represent TFC while a professional manner
  • Validate/guide/support internal and external parties
  • Book/cancel appointments in database
  • Process payments and write accurate receipts
  • Scan documents for interpretation and have clients fill out CIS info form
  • Complete Insurance Invoice for CFFS clients when requested.
  • Call ext 248 when SVP clients arrive
  • Provide initial paperwork to new Therapy clients
  • Support Drop-in Single Session Counselling clients
  • Open files by creating them in the electronic document repository.
  • Telephone counselling clients are mailed correct forms including an addressed postage paid envelope
  • Mail dispersed to appropriate mailboxes
  • Put mail with postage already completed in mailbox
  • Replenish coffee and supplies throughout the day
  • Order coffee supplies when necessary

Daily Responsibilities

Opening and Closing:

  • Make coffee, prepare reception waiting area
  • Print next day’s daily booking form
  • Print contact form and complete reminder calls
  • Pull ledger for next day and file by appointment time. Write appointment date on ledger.
  • Ensure intakes are completed for next day and file
  • Complete daily deposit
  • Create an intake file
  • Empty coffee containers and rinse
  • Fill water feature. If office closed for 3 days or more, turn off water feature.
  • Secure confidential information
  • Turn on/off lights and alarm all offices on each of the 3 floors after everyone has left for the day.

COMPENSATION

From $39, 255 – $50, 340 Annually

CLOSING DATE

Until Filled

Please reference Competition # when applying to:

Michelle Urban

Manager, Administrative Support