Royal Mail Interview Questions
Question 1
You are finishing your shift and you discover a letter hidden in a corner of your mail bag. The labels on the letter indicate that it needs to be delivered by the end of today. When you check your list, you realize that the letter's destination is not too far from your current location.
What do you do?
A. Do nothing as there is no harm in leaving the letter where it is for a few more hours.
B. Decide to deliver the outstanding letter to its recipient.
C. Head back to the delivery office and tell your line manager that someone else will need to deliver the outstanding letter.
The answer is B
Question 2
Your Line Manager tells you that they are changing your regular delivery route due to staff absences and annual leave. You only recently moved to the area, and some of the roads that must be visited are unfamiliar to you.
What do you do?
A. Use some time to plan out your route well in advance.
B. Forget about it and decide to call your colleagues if you get lost.
C.Tell your Line Manager that you are uncomfortable at the prospect of being pulled off your normal route.
The Answer is A
Question 3
Your Line Manager tells you that your Delivery Office has recently introduced an employee of the month award. The best performing employee will be rewarded with a small bonus and a certificate recognising their achievements.
What do you do?
A. Tell your Line Manager that the award is a really good idea and get back to sorting your deliveries for the day.
B. Focus on your work as there is no way that you will be in with a chance of winning that award anyway.
C. Think about ways in which you could increase your work performance.
The correct answer is C
Question 4
You are delivering a number of 'Do Not Bend' envelopes to a customer. When you arrive at their office you notice that a couple of them have been bent by the weight of the other letters. When you look closer it is clear that the contents are damaged.
What do you do?
A. Deliver the letters to the customer and don't mention anything about bending them.
B. Contact your delivery office and get one of the administrators to talk to the customer, advising them that their letters have been damaged in transit.
C. When you arrive at the letters destination, apologise for the accident and provide the customer with the contact details of customer services.
The correct answer is C
Question 5
Your Line Manager tells you that due to a few colleagues being on annual leave they need you to deliver letters to a few extra locations. This could mean that you actually finish your shift an hour or two later than expected today.
What do you do?
A. Say that you are only prepared to work your contracted hours and ask them if there is anyone else that can make these deliveries instead.
B. Tell them you'd love to help, but unfortunately you have plans after work that you are unwilling to change.
C. Tell your Line Manager that there is no problem, and that you are happy to work a bit longer today to get all the deliveries completed.
You answered C.
Question 6
A new IT software system has been recently introduced at your Delivery Office. Your Line Manager wants to ensure that all recorded delivery letters collected and delivered are reported on this system.
What do you do?
A. Spend some of your time in between other responsibilities learning how to use the new system.
B. Pay little attention - it should be the delivery office admin staff's responsibility to enter this information into the system.
C. Decide to learn how to use the new system when your Line Manager starts checking to see if you are following the new procedure.
You answered A.
Question 7
You are cycling along your delivery route when your bike gets a puncture. The tyre will take a while to change and you are already running late with your deliveries.
What do you do?
A. Tell the delivery office that you have broken down and will not be able to complete your deliveries today.
B. Contact the delivery office and make them aware of the situation.
C. Start walking back - this is really frustrating, but there's not a lot you can really do.
You answered B.
Question 8
There are 5 stamps on the letter two 5 stamps, one 3 stamp, a 50p stamp and a 35p stamp.
What is the total value of the stamps?
A. 13.35
B. 13.85
C. 14.25
You answered B.
Question 9
The way post is priced has changed, the new pricing system is based on both size and weight. To be classified as a letter the item must be no larger than 240mm x 165 mm with a thickness of no greater than 5mm. The item must also weigh under 100g.
You have three items in front of you:
1) A 400 g tube measuring 620mm in length
2) A 75g letter of 3mm thickness, measuring 110 x 140mm
3) A 80g letter of 8mm thickness measuring 260mm x 180mm.
Which of the items can be classified as a letter for pricing purposes?
A. Item 2 only
B. Items 2 and 3
C. Item 3 only
The correct answer was A.