Ronald Mcdonald House of Charlotte

Ronald MCdonald house of charlotte

Job Description

Job Title: / Weekend Evening Manager /
Reports To: / Hospitality Services Director /
Job Status: / Full-time Part-time
Contractor Intern / Hours: _16_ / week Exempt Nonexempt
Job Purpose:
4pm to 12am
Saturday & Sunday
House Manager on Duty
To oversee and maintain the RMH of Charlotte at a high level while providing excellent hospitality to guests, donors, volunteers, user groups, visitors and vendors.
Responsibilities:
-  At the beginning of every shift check the Happenings in the House, hub board, email, mailbox for any additional projects or house needs.
-  Coordinate any families checking in over the weekend per Hospitality Services Director instructions.
-  Assist with guest family check-ins/check-outs and other guest needs.
-  Review check-in packets to ensure that all information is complete and accurate.
-  Maintain the Room Board and ensure that it is kept up-to-date.
-  Update the Master Guest List to reflect check-ins & check-outs daily.
-  Ensure compliance by families with House rules, policies, and procedures
-  Monitor Daily Guest Sign-in Sheet and follow up with guests who are not complying.
-  Provide the Hospitality Services Director with guest information, concerns, and recommendations.
-  Record House repairs or maintenance issues. Advise the Hospitality Services Director of any major maintenance issues.
-  Check parking lot for cars that do not display parking passes and trash.
-  Provide tours to groups as needed and directed by other staff.
-  Office/ Administrative Duties - may be assign additional duties to be completed.
-  Schedule vacation and time-off in a timely fashion or in the event that you are ill and need to arrange for a Relief Manager to cover your shift, contact the Hospitality Services Director immediately
-  Assist Volunteer Services Department as needed.
-  Greet Volunteers and groups as they arrive.
-  Ensure that Daily Housekeeping Checklist is being completed by Volunteers.
-  Provide supervision/instructions to volunteers when necessary.
-  Complete the Weekend Evening Manager Task List.
-  Provide any necessary information to House Manager(s) arriving for the next shift.
Education & Experience:
-  College degree or minimum of 4 years of experience in related field
-  Knowledge of Microsoft Office Suite
-  Supervision experience
Key Competencies:
-  Leadership and Interpersonal Skills
-  Excellent communications skills both written and verbal
-  Ability to work independently without supervision
-  Ability to multitask, solve problems, and use sound judgment
-  Ability to work with a diverse population
-  Ability to adapt to changing situations calmly and effectively
Employee: / Date:
Director: / Date:

NOTE: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position.

While this is intended to be an accurate reflection of the current position, the Board of Directors reserves the right to revise the position as needed.

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Revised 05/04/2015