Position Description

Role title: Kaiāwhina (Support Person)

Reports to:Māori Health Manager Southland

Accountable to:District Manager, Māori Health Directorate

Location:Dunedin Hospital

Position size:Full time 30 hours a week

Role of the District Health Board
Our Vision:
  • Better Health, Better Lives, Whanau Ora.
Our Mission:
  • We work in partnership with people and communities to achieve their optimum health and wellbeing.
  • We seek excellence through a culture of learning, enquiry, service and caring.
The Southern Way:
  • The community and patients are at the centre of everything we do.
  • We are a single unified DHB which values and supports its staff.
  • We are a high performing organisation with a focus on quality.
  • We provide clinically and financially sustainable services to the community we serve.
  • We work closely with the entire primary care sector to provide the right care in the right place at the right time and to improve the health of the community.
Our Statutory Purpose:
  • To improve, promote and protect the health of our population.
  • Promote the integration of health services across primary and secondary care services.
  • Seek the optimum arrangement for the most effective and efficient delivery of health services.
  • Promote effective care or support for those in need of personal health or disability support services.
  • Promote the inclusion and participation in society and the independence of people with disabilities.
  • Reduce health disparities by improving health outcomes for Maori and other population groups.
  • Foster community participation in health improvement, and in planning for the provision of, and changes to the provision of services.
  • Uphold the ethical and quality standards expected of us and to exhibit a sense of social and environmental responsibility.

Purpose of the Role
The Kaiāwhina will work to increase and strengthen the resilience of Māori in their identity and knowledge of Tikanga Māori and ensure Māori are supported to receive the services they require to improve their health status and outcomes.
The Kaiāwhina will work from a Kaupapa Māori philosophic frame work, promoting wellness and recovery in collaboration with the Māori Liaison Service and other clinical services.
Organisational Values
Customer Focus / Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Drive for Results / Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.
Role Specific Competencies
Interpersonal Savvy / Relates well to all kinds of people, builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse high-tension situations comfortably.
Priority Setting / Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial aside; can quickly sense what will help or hinder accomplishing a goal; eliminates road blocks; creates focus.
Managing Diversity / Manages all kinds of classes or people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
Listening / Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Key Relationships
Internal
Māori Health Directorate Leadership Team
Southern DHB staff
Te Oranga Tonu Tanga
Te Ara Hauora
Te Korowai Hou Ora
Te Huinga Tahi
Executive Director Of Nursing and Midwifery
Nurse Directors
Nurse Manager
Directorate Leadership Team
Clinical Nurse Coordinators
Nursing staff
Medical staff
Allied Health
Administration staff
Southern DHB staff
Duty Manager / External
Patients, Families and Whānau
NGO’s and Aged Care Sector
Māori Community
Local Rūnaka
Māori Providers
GP and Primary Care Services
Unions
Community Members
Knowledge, Experience and Skills required
  • Tertiary qualification in Māori studies or equivalent experience with Kaupapa Māori systems.
  • Strong links to Māori communities
  • Knowledge of Māori World View – whakapapa, whanau, hapu, iwi
  • Proficiency in Te Reo me ōna tikaķa, including knowledge of Kai Tahu.
  • Knowledge of Southern DHB commitment to working with Mana Whenua.
  • Influencing the practice of others, motivating individuals and managing cultural conflict.
  • Excellent reading and writing skills
  • Computer literacy

Key Responsibilities
  • To work within the Māori Liaison team at Dunedin Hospital.
  • To provide support for Māori patients and whanau receiving hospital services.
  • To assist Māoripatients and their whanau with understanding their rights to services including assisting with the complaints process.
  • To review “DNA” (do not attends) at Dunedin Hospital and work with health professionals to identify “falls issues, ABC and ethnicity data collection
  • To monitor and promote the correct collection of patient ethnicity data.
  • To work with clinical hospital staff, social work teams and chaplaincy services to main a patient focused multi-disciplinary approach to patient care.
  • To maintain a record of all patient visits made and support provided.
  • To provide a monthly written report to your line Manager

Key Accountabilities / Deliverables / Example Measures
To demonstrate responsibility, complying with DHB vision, purpose, values, policies and procedures. /
  • Accepts responsibility for ensuring that his/her care and conduct meet the standards of the organisation.
  • Has an understanding of the principles of the Treaty of Waitangi and is respectful of patient’s personal beliefs, values and goals.
  • Reads and adheres to DHB vision, values, policies and procedures.
  • Represents the organisation in a committed manner and projects a positive image of Southern DHB to the community.
/
  • Meets and maintains organisational mandatory requirements.
  • Attains and maintains area specific mandatory requirements and key accountabilities.
  • Engages in appraisal systems with Manager.
  • Adhere to policies and procedures.
  • Respect for others.
  • Partakes in regular team meetings engaging in discussion.
  • Presents self in a tidy and professional manner.
  • Adheres to policy – ID badge citing designation worn on person at all times.

To demonstrate responsibility with clinical and non-clinical activities within the ward/ unit environment with an understanding of the Code of Health & Disability Services Consumer Rights and HIP Code and HDC /
  • Accepts responsibility for ensuring that his/her practice and conduct meet the standards of the professional, ethical and relevant legislated requirements.
  • Demonstrates the ability to apply the principles of the Treaty of Waitangi.
  • Demonstrates accountability for directing, monitoring and evaluating cultural interventions that are provided.
  • Promotes an environment that enables cultural safety, independence, quality of life and health.
  • Practices in a manner that the patient determines as being culturally safe.
  • Reads and adheres to Southern DHB vision, values, policies and procedures.
  • Represents Southern DHB and the Māori Health Directorate in a committed manner, projecting a professional image of Māori Health.
  • Works in partnership with both Māori health and Māori mental health services, respecting the kaupapa, and tikaķa of Mātāwaka and Mana Whenua.
/
  • Meets and maintains organisational mandatory requirements.
  • Attains and maintains area specific mandatory requirements and key accountabilities.
  • Engages in appraisal systems with manager.
  • Adhere to policies and procedures.
  • Respect for others.
  • Partakes in regular team meetings engaging in discussion.
  • Presents self in a tidy and professional manner.
  • Promotes health utilising teachable moments.
  • Adheres to policy – ID badge worn on person at all times.

To demonstrate effective interpersonal relationship skills /
  • Welcomes patients to the ward
  • Communicates effectively with patients and family/whanau and members of the health care team.
  • Maintains privacy and confidentiality in accordance with HDC Code, DHB policies and procedures etc.
  • Behaves respectfully and with tolerance towards patients, colleagues and members of the wider healthcare team.
/
  • Communicates in an appropriate and professional manner.
  • Privacy Act, Informed Consent and Code of Consumers’ Rights adhered to.

Participates as a team member and promotes a collaborative environment /
  • Is adaptable to the changing needs to the environment.
  • Collaborates and participates with colleagues and members of the health care team to support patient care.
  • Recognises and values the roles and skills of all members of the health care team in the delivery of care.
/
  • Engages in team and meetings as appropriate.
  • Demonstrates flexibility within a constantly changing environment.
  • Forms productive working relationships with team members.

Self-Management /
  • Can manage own time but also responds to direction from the Registered Nurse.
  • Adopts a disciplined approach to establishing and following priorities of work.
  • Engages in performance appraisal.
/
  • Relationships are developed and maintained with own peer group for support.

Treaty of Waitangi /
  • The Southern District Health Board is committed to its obligations under the Treaty of Waitangi.As an employee you are required to give effect to the principles of the Treaty of Waitangi - Partnership, Participation and Protection.
/
  • Practices ensure Māorihave equitable access to appropriate health care.
  • Recognises tikaķa best practices within their own practice.
  • Have attended cultural education training as per organisational requirements.
  • Identifies educational opportunities.
  • Ensures ethnicity is completed accurately.
  • Ensures cultural beliefs/values are identified and included in care planning.
  • Works collaboratively within the Māori Health Directorate.
  • Demonstrates relationship based interventions.

Health and Safety /
  • Foster and support commitment to achieving the highest level of health and safety, including identification and reporting of all hazards, assistance in resolving issues that may cause harm to staff, and working safely at all times.
/
  • Identify and report any potential health and safety hazards to line Manager.
  • Able to explain SDHB complaints and incidents process to public
  • Participates in quality improvement activities

Note: The above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and manager.

I have read and understand the above job description:

Name: ______

Signed:______

Date: ______

Southern DHB 15198 V1 Issued 11/04/2016Page 1 of 6

Initial: Employee ______

Employer ______