Role title: Trades Staff
Role Purpose: Typically this postholder would spend their time undertaking tasks within their specific craft area. Usually working in clients houses the postholder has a significant responsibility for the quality and speed of the work they undertake as well as respecting that they are working in someone’s home, maintaining good relationships with tenants, residents or customers. They may be also asked to complete simple paperwork returns as required.
Role Description
Accountabilities /
Typical Performance Measures
Construction- Undertake specific work within their primary craft to meet project specifications
- Ensure the quality demanded by the project specification
- Ensure that all scheduled work is completed to project deadlines
- Operate all small plant and equipment safely and not exceeding the manufacturers intention for the equipment
- Ensure that all work is conducted as efficiently as possible
- Quality of the workmanship
- Customer/Client satisfaction
- Adherence to the schedule of work
- Minimal defects
- Ensuring equipment is checked and suitable for use
- Protecting Tenants property (Use of dust sheets etc)
Health & Safety, Quality and Environment
- Responsible for the health and safety compliance of their own work
- Ensure that all safety guards or barriers are in place and operational
- Wearing of the appropriate level of PPE at all times
- Ensure compliance with COSHH and method statements
- Minimise wastage of materials and ensure that all waste is disposed of in line with company policy
- Maintaining a safe working environment.
- Compliance with health & safety including environmental policy and procedures, within their span of control
- Correct use of PPE
- Disposal of waste into the appropriate skip
Client Focus
- Liaise with clients to resolve any immediate issues, ensuring their needs are met and always maintaining a professional approach.
- Ensure a clean, tidy and safe site is maintained at all times
- Always ensure Code of Conduct & Customer Care Policy is adhered to at all times
- Maintenance of constructive relationships
- Respecting tenants
- Being polite & courteous at all times
- Maintaining a clean & presentable uniform
Other
- Ring Stonesis an Equal Opportunities employer. It is your responsibility to support the company vision and continue to ensure that the principles of equal opportunities and diversity in the workplace are upheld, to treat colleagues and stakeholders with dignity and respect, to have due regard to equal opportunities in the work you do and decisions you make and to promote diversity in the workplace.
- You must comply with all policies and procedures identified in the Company Handbook and the staff intranet. Failure to comply will be treated as a disciplinary matter which may result in your dismissal.
Person Specification
Key Skills / Behavioural Styles / Trade Qualifications / Job Specific Competencies
Knowledge
Generic
- Fire plan
- Understanding of safety signage requirements
- Method statements and sign off
- COSHH assessments
- PPE compliance
- Understanding of Risk Assessments
- Understanding of Waste Mgt Processes
- Accident reporting Process
- HAV’s process
- Quality management
- Communication of variations to work
- Manual Handling
- Working at Height
- Asbestos Awareness
- Customer Care Policy
- Code of Conduct
- ISO14001 EMS Awareness
- Isolation of electrics
- CSCS Card
- Full UK Driving Licence
Ring Stones is committed to providing excellent customer service.
- Acts and makes decisions with the customer in mind
- Follows through on promises
- Takes the time to listen carefully to customers’ needs and wants
Ring Stones is an ambitious organisation, determined to deliver desired results, achieve targets and meet deadlines.
- Has a can-do approach
- Is accountable for actions
- Is proactive and creative in solving problems and issues
At Ring Stones we expect our staff to act with integrity at all times and work together to move the company forward.
- Is an effective and positive team member
- Supports colleagues by sharing information and expertise
- Takes responsibility for own and others Health and Safety
- Represents Ring Stones in a positive light
At Ring Stones we strive for continuous improvement. This means demonstrating a willingness to try new things and put things right.
- Seek improvements, efficiencies and new opportunities
- Embraces the changes required
- Applies learning to improve own performance
- Takes responsibility for own self development
- Minimum NVQ Level 2 Wood Occupations/ Site Joinery
- or City & Guilds Craft Certificate
- Minimum NVQ Level 2 Trowel Occupations – Bricklaying
- or City & Guilds Craft Certificate
- Minimum NVQ Level 2 Roofing Occupations
- or City & Guilds Craft Certificate
- CSCS Test – with specialist working at height questions
- Minimum NVQ Level 2 Glazing/Fenestration
- or City & Guilds Craft Certificate
- Minimum NVQ Level 2 Plastering
- or City & Guilds Craft Certificate
- Minimum NVQ Level 2 Tiling
- or City & Guilds Craft Certificate
- Minimum NVQ Level 2 Decorative Finishing and Industrial Painting
- or City & Guilds Craft Certificate
- Specific craft experience
- Experience of operating related construction plant & machinery
- Understand basic construction methods and techniques
- Suitable References
Experience (Desired)
- Reasonable knowledge of Health and Safety, Quality and Environmental legislation and it’s practical application
- CSCS Card
Qualifications (Essential)
- Trade qualification (NVQ equivalent)
- Relevant trade association qualification
Qualifications (Desired)
- Advanced Craft Trade qualification (NVQ 3 or equivalent)
Document Author: Labour Resource ManagerAuthorised by: Head of HRPage 1 of 5
Last revision: July 2012Authorised by: Head of HR