ROLE PROFILE
Department: / Care & Support – Older Persons ServicesJob Title: / Team Leader – Domiciliary home Care Service
Salary: / £18,315.00 per annum (Full Time Equivalent)
Job Purpose: / To ensure that the schemes Domiciliary home Care services are promoted within the local community.
To explore and develop appropriate partnerships to support the overall delivery of services delivered to our customers.
To work as a team and to promote a customer centred approach to care and support planning.
To develop the service in line with corporate strategic targets.
To assist the registered manager in marketing the services which provided and liaise with commissioners, perspective customers, health professionals and other agencies.
To co-ordinate staffing effectively to meet the needs our customers
Reporting to: / Registered Scheme Manager
Responsible for: / Care & Support Workers
Key Responsibilities and Accountabilities
To ensure through monitoring and supervision that the staff team within the service meets the needs and requirements of the customers through: Care Plans, policies and procedures, guidelines and instruction in the following areas:
Personal and Intimate Care; Dignity and respect; Medication; Family liaison; Medical care appointments and check ups; Finances. Leisure activities, Cultural and religious needs; Personal relationships and sexual expression; Mobility and manual handling; Physiotherapy; Communication and choice making; Safeguarding and general wellbeing.
To sign post customers to other external agencies and other health care professionals.
Customer involvement – Magic Moments. To empower our customers to actively engage in customer involvement strategy such as link into Magic Moments.
To record/monitor in line with Midland Hearts cash handling policy and procedure if applicable.
To be responsible to the registered manager for the day to day service provision to the customers by producing detailed job cards for the Care and Support Workers, by providing both written and verbal instructions/guidance to them.
To carry out monitoring of the service through direct observations, spot checks and visits to customers own homes.
To be able to carry out written assessment, care plans within the customers own home and to keep the registered manager informed of the outcomes and issues that are identified.
To supervise the staff team through regular supervision and use the Learning and Review process to ensure that targets set are both appropriate and attainable.
To maintain and increase the knowledge and skills of individual staff members through scheme and Midland Heart’s training department.
To support the registered manager with the recruitment and induction of staff.
To ensure that staff has the support, guidance and training to deliver a high quality service to our customers.
To be part of the team providing on-call cover for the scheme when required.
To appropriately run shifts ensuring that staffing levels are within set guidelines and in line with customers Individual budgets or personal contracts.
To monitor and provide written reports on the hours delivered to customers.
To ensure weekly information the hours delivered are sent to HO with agreed deadlines.
To communicate effectively with all members of the team. Ensure that all relevant information is passed on within the appropriate timescale.
To be aware of the limits of your responsibilities and abilities and when appropriate ensure that they effectively use the channels of line management.
To effectively and appropriately liaise with outside agencies and other care professionals ensuring that the customers receive an appropriate service.
To carry out administration tasks as required and commensurate with job role and responsibilities.
To undertake all training as required, to attend training courses when places are confirmed.
Staff must ensure they respect the confidentiality of all customers and staff information which they will become aware of.
Staff must adhere to the Midland Heart Equal Opportunity Policy and Code of Conduct
Regular attendance at staff and senior meetings are mandatory at least 4 per year.
Staff are expected to work Bank Holidays and weekends as part of a seven day week rota.
Staff can expect regular supervision from their line manager. They should be available and prepared for supervision.
Staff are employed to work within their designated locality.
Any other duties commensurate within your role.
Health and Safety:
To be responsible for the health, safety and welfare of yourself and others at work and to undertake the health and safety duties outlined in the Midland Heart Health and Safety Policy commensurate with this position.
To complete accident and incident forms as required, and investigate accidents to prevent further occurrence.
To comply with Fire Safety requirements of scheme and ensure that weekly tests are completed.
To comply with Food Hygiene and Health and Safety at Work Act and Disaster Plan Procedure.
To report breaches of the above or perceived risks within the scheme to the manager and Health Safety team with Midland Heart within the appropriate timescale.
To ensure risk assessments are compiled and reviewed as required.
Person Specification
Application / Interview / TestEducation, qualifications and training
A minimum of NVQ2 or equivalent and willing to work towards NVQ3. / Y
Experience
Experience of working at a supervisory level. / Y / Y
Working as part of a team and using own initiative. / Y / Y
Understanding of working with a vulnerable client group. / Y / Y / Y
Knowledge
Understanding of CQC domiciliary care standards. / Y / Y
Knowledge / understanding of the needs of older people. / Y / Y / Y
Housing management / related support. / Y
Skills
Communication: Ability to communicate respectfully and appropriately with customers, colleagues and other persons in connection with position. / Y / Y / Y
Demonstrate good levels of written and verbal communication. / Y / Y / Y
A practical working knowledge of Microsoft Office and other applications. / Y / Y
To be able to prioritise workloads and meet set deadlines. / Y / Y
Behaviours
To have a flexible approach of working. / Y
To have commitment to delivering a high quality service. / Y / Y
Understanding of and commitment to the principles of equality and diversity. / Y