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Role Description

Faculty/Service: Finance

Department: Credit Control

Job Title: Administrator

Grade: 3

Role Profile: Administrative 3

Category: Support

Job Purpose:

The post holder will be required to support the Credit Control Manager in providing effective collection of overdue accounts, plus administrative support within a team. The role will involve providing assistance, advice and guidance to both internal and external customers.

Responsible to: Line Manager

Key Responsibilities:

·  Dealing with student enquiries and payments.

·  Dealing with general enquiries via telephone, in person and through the Helpline/CRM.

·  Providing diary administrative assistance to the Financial Controller and Commercial Director.

·  Providing support for monthly FMT meetings including producing and circulating agenda.

·  Providing coordinator support for Intranet, Telecoms, MyHr and Coupa including entering orders, publishing & amending intranet items, recording absences and updating MyHr.

·  Processing refunds.

·  Processing card/cheque payments.

·  Processing BACS, Direct Debit Runs and printing cheques.

·  Prioritising and managing your own workload.

·  Escalate any areas of concern to the Line Manager

·  To carry out any other relevant duties whether related to the specific functions of the Credit Control Section or to the work of the Finance Department, as is required by the Financial Accounting Director.

2. Working Relationships:

It is essential the post holder establishes and maintains good and effective working relations within the team. Good interpersonal skills must also be demonstrated when dealing with staff/students and customers of the University.

3. Location:

The post holder will be required to work at any of the University’s sites depending on the location of the particular area they are supporting. Initially the post holder will be located in Pandon Building, City Campus.

4. Attendance Requirements:

The standard working week is thirty-seven hours and a limited flexible working scheme is in operation.

5. Additional Information

References

Contact with your present or most recent employer will be made if you are appointed

Person Specification

Faculty/Service: Finance

Job Title: Finance Administrator

Grade: 3

E/D / A/I
1. / Specific Knowledge
Administrative procedures at the appropriate level. / E / I
Capability with standard IT systems and applications. / E / A/I
Experience and knowledge of the SAP/SITS system. / E / I
2. / Skills and Abilities
Ability to work as part of a team. / E / I
Ability to work on own initiative. / E / I
Ability to prioritise own work load. / E / I
Numeracy as evidenced by qualifications or past work experience. / D / I
Excellent interpersonal and communication skills. / E / I
3. / Experience
Good telephone manner and communication skills. / E / A/I
Customer service experience. / E / A/I
Minimum of 12 months Credit Control experience / D / A/I
4. / Education/Training
Minimum 5 GCSE’s or equivalent / D / A/I
5. / Other requirements
Willing to be flexible and adapt to a varied and high volume workload. / E / I
Awareness of issues facing students, both home and overseas. / D / I
Needs to have a positive and enthusiastic attitude. / E / I
Willing to work extra hours if required at enrolment time / E / I

Legend:

E = Essential A = Application Form

D = Desirable I = Interview