RISK REGISTER

Consequence

Likelihood / Low / Medium / High / Severe
Weighting / 1 / 2 / 3 / 4
Remote 1 / 1 / 2 / 3 / 4
Unlikely 2 / 2 / 4 / 6 / 8
Possible 3 / 3 / 6 / 9 / 12
Probable 4 / 4 / 8 / 12 / 16
Potential Risk / Potential Impact / Likelihood of Impact / Consequence of Impact / Gross Risk / Control Procedures
Action Taken or Required / Checked / Net Risk
1.Finance / Budget available to fulfil administration requirements to deliver the Healthwatch Cornwall functions / 1 / 3 / 3 / Meeting with auditors to discuss Corporation Tax issues in August. Auditor reported that there should be no Corporate tax issues as money allocated for future activity. / 08/08/14 / 1
2.Healthwatch Cornwall CIC fail to gather sufficient data and manage data / Data inputting function fails to capture immediate issues for concern and escalation
Reputation of Healthwatch Cornwall suffers
Influencing function of Healthwatch Cornwall not credible
Healthwatch Cornwall inability to efficiently collate and access data from partners and advice line
Failure of Healthwatch Cornwall to ensure effective use of statutory powers
Credibility of Healthwatch Cornwall challenged in relation to safeguarding / 2 / 2 / 4 / Research Officer developing standardisation process with source comments to ensure “red” concerns are flagged and acted on.
Research Officer producing bi-monthly reports which analyse issues and positives – positive feedback strategy being developed.
Research Officer monitoring feedback volumes monthly, which will be displayed and shared at Steering group. Significant increases noted first quarter 2014
Community Engagement and outreach planredeveloped for Jan – March 2015
Communication and Marketing plan developed for 2014-15Quarterly performance management of ENP contracts to ensure they deliver to specifications
Increased capacity of Outreach staff from July 2014
Safeguarding policy May 2014 and training for staff and volunteers July and September 2014
Poster redesign and redistribution Feb 2014
Outreach plan being developed to increase opportunities for collection of feedback, with focus on named hard to reach groups, monitored through staff supervision. / 08/08/14 / 1
3.Capacity of organisation to deliver Healthwatch Cornwall CIC functions / Capacity of operational team
Maternity cover required June 14 to 15.
Admin support enhancement needed. / 1 / 3 / 3 / Re-negotiation of admin support to end Sept 2014. Business admin post advertised, interviews Sept 2014
Recruitment of two part-time outreach officers in July 2014. / 08/08/14 / 1
4. Reputation of Healthwatch Cornwall CIC / Duplication of project work or involvement in influencing which is happening elsewhere. / 3 / 2 / 6 / Partnership working with Disability Cornwall, Young People Cornwall, Carers Service, Health and Wellbeing Service, Age UK Cornwall and Steering group reporting to mitigate duplication risk.
CEO and team developing effective and open relationships with partners and member organisations, key stakeholdersand commissioners, where intelligence shared about project work.
Representation on multi agency boards such as Health and Well being Board, Scrutiny Committee and Quality Surveillance group. / 08/08/14 / 3
5. Visibility of Healthwatch Cornwall CIC / HW Cornwall brand is not recognisable as a local consumer champion so that the public commissioners and providers do not know about how to access it or how it can support and help
Insufficient communication about Healthwatch Cornwall and how it can complement others structures in the systems reforms
Healthwatch Cornwall is unable to build effective relationships and make connections with other organisations and groups
HC failing to respond to requests by media / 2 / 3 / 6 / Community Engagement and outreach plan for 2014-15
Communication and Marketing plan for 2014-15
Attendance at events to raise visibility of HW Cornwall planned for summer 2014.
Its All about you community engagement event with live Pirate FM broadcast July 2014.
CEO attending meetings with partners, health and voluntary sector organisations, MP’s
Heart FM media slot over Christmas and Pirate FM campaign Jan – March 2014
Promotion of Healthwatch Cornwall at Royal Cornwall Hospital Trust across county for 12 months
Distribution and display of newly designed posters in primary and secondary settings, family centres and leisure centres and libraries, pharmacists completed by end April Care homes go out May 2015.
Regular Media coverage through Radio Cornwall, BBC Spotlight and Western Morning News.
Increase in media representatives to include board members and JJP and new Chari from September 2014. / 08/08/14 / 4
6. / Healthwatch Helpline
Low call volume meaning resource wasted in terms of securing views / 3 / 1 / 3 / Helpline in house from July 2014.
Calls managed by outreach team and volunteers in initial phase.
Continue to monitor service / 08/08/14 / 2
7. / Governance, chair and partners
Resignation of chair leaves interaction between board and CEO at risk and misses opportunities for strategic involvement with HWE. / 4 / 2 / 8 / Interviews held 07.08.14
Start date and induction need agreeing. / 08/08/14 / 6
8. / Cashflow / 4 / 3 / 12 / Payment process by direct debit in advance agreed. No further risk associated. / 08.08.14 / 1

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