RICHARD N. MILLER, PMP
5911 East 80th Street
Tulsa, OK 74136
(918) 481-6223 (Home)
(918) 694-3734 (Cell)
SUMMARY
Customer-focused information technology specialist, experienced in technology integration and business applications areas. Proven success in supervisory roles, managing multiple projects simultaneously and helping others to perform to their potential. Consistently demonstrated willingness to tackle complex technical problems, and to resolve those issues in a timely manner. Adept at motivating others to perform at unusually high levels, delivering projects under budget and under time estimates. Willing to relocate.
CERTIFICATIONS
Project Management Professional Certification (#1388524), Certified ScrumMaster (#000103514)
CAREER HISTORY
McJunkin Red Man Corporation, Tulsa, OKCurrent
Project Lead, Master Data Management
Designed, developed and implemented a Data Governance Program for MRC. MRC’s Master File data needed significant work due to numerous mergers and acquisitions.
Key Contributions:
- Assessed existing Master Data files, recommended strategies and techniques for cleansing data, suggested methods for keeping data clean, developed active and passive governance systems. Authored Data Governance Change Management materials.
CMS Energy (Contract), Jackson, MINovember 2011 – March 2012
IT Project Manager / SharePoint Solutions Specialist
Managed the design, development, testing and delivery of a SharePoint-based Employee Portal (intranet).
Key Contributions:
- Designed targeted solutions to increase the SharePoint footprint during the development of an Employee Portal at the client. Recommended improvements to the existing corporate SharePoint governance policies. Developed strategies to improve user adoption of SharePoint as a collaboration and communication platform.
Navico (Contract), Tulsa, OKApril 2011-September 2011
IT Project Manager
Managed a SharePoint 2007 to SharePoint 2010 conversion project that included assessing and consolidating all corporate global data.
Key Contributions:
- Managed a SharePoint conversion project that included the re-organization of all global data and information. Elicited departmental data requirements, de-duplicated the common files, organized into logical data stores making the search for and access of files easier for all internal and external users.
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Exelon Corporation (Contract), Chicago, ILDecember 2010-March 2011
IT Project Manager
Managed multiple projects, simultaneously, to enhance existing applications related to the Smart Grid. Gathered and documented requirements, devised various project approaches, gained consensus and approval for move-ahead strategy, implemented enhanced applications.
Key Contributions:
- Managed an enhancement to the SCADA system to disable the auto-reconfiguration capabilities of 900 “Smart” ALRS switches located on the 34kV grid in the Chicago area. The enhancement was mandated by NERC. Failure to comply can be penalized by fines of $1 million per day.
FW Murphy (Contract), Tulsa, OK2010
IT consultant / Project Manager
Consulted and managed a project to improve the creation and archival of critical marketing PowerPoint presentations. Evaluated and selected a 3rd party vendor. Negotiated the best possible price for a hosted solution.
Williams Energy (Contract), Tulsa, OK2006-2009
IT Project Manager
Managed all aspects of SDLC software development and implementation projects including business analysis, user requirements gathering and documentation, time and cost estimating, benefits analysis, build or buy analysis, risk analysis, presentation to senior management for approval, RFP preparation and monitoring, project effort and cost monitoring and control as well as project close-out activities using corporate-proprietary Agile-like project management methodology. Tailored project management methodologies used on each project based on stakeholders, IT staff and business unit management.
Key Contributions:
- Delivered two widely acclaimed SharePoint custom applications. Combined user requirements and existing functionality into a solution vision; communicated the vision to IT development, support and implementation teams; deployed an electronic forms application and a document imaging and management application resulting in savings of over $2 million.
- Managed projects that purchased application software solutions from outside vendors. Performed due diligence, requirements gathering and documentation, RFP preparation, fit assessment, vendor scorecarding, pilot test management and contract negotiations. Implemented GIS Pipeline and Environmental, Health and Safety (EH&S) Incident Management applications and databases on the clients’ platforms.
- Managed the implementation of SharePoint 2007 including basic hardware and software design, governance and migration plan.
- Utilized previous project management experience to collaborate with the Corporate Project Management Office (PMO) to improve Project Charter, Project Requirements, Requirements Traceability Matrix and Test Plan templates used by all Project Managers. Provided real-life examples for display on the PMO Web Site.
United States Investigative Services, Tulsa, OK2002-2006
Senior Developer
Migrated legacy applications to modern platform.
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Key Contributions:
- Selected as sole resource to convert aging, vital software and data using SQL Server, XML and Visual Basic .NET. Involved customers during the design and prototyping phases to gain immediate acceptance of improved software upon implementation. Designed and implemented SQL Server database. Introduced project management methodologies and development techniques as the project progressed.
Williams Communications, Inc., Tulsa, OK1999-2001
IT Project Manager
Managed a team of 15 direct reports and 35 indirect reports that developed and implemented 8 medium to large voice and data telecommunications applications using SDLC. HHired, mentored, coached and reviewed all direct reports bi-annually. Managed day-to-day efforts for all software development projects.
Key Contributions:
- Managed 8 medium to large telecommunications application development efforts with an annual budget of $3.5 million. Successfully deployed 14 software releases within 18 months through strong leadership and team building. Reduced contractor-to-employee ratio from 76% to 7%, pairing accomplished employees with new hires, saving approximately $1.5 million.
CITGO Petroleum Corporation, Tulsa, OK 1991-1999
SCADA Team Leader
Progressed from individual contributor to Team Leader for a group that developed, implemented and supported a Bulk Terminal SCADA system located at 45 remote sites across the United States. Ensured that the remote sites continuously communicated with the headquarters servers to provide customer authorization and allocation data while collecting volume and billing data from the terminals. Demonstrated superior analytic and problem solving abilities.
Key Contributions:
- Successfully deployed Terminal Automation (TA) systems at 45 CITGO-operated bulk product terminals. Developed interface that allowed the automatic transmission of data between corporate headquarters and the terminals. Designed data interfaces between SAP and TA. Project cost was $6.2 million and the duration was 5 years.
- Selected to serve as a subject matter expert for the SAP Customer, Allocation and Product SAP Implementation teams to develop interfaces to/from SAP. Successfully developed a conversion strategy that assured quick, easy conversion while acknowledging the unknown with thorough contingency plans.
Previous experience includes:
- Traveled internationally (Australia, New Zealand, England and Canada) to install software and train Users how to use a cutting edge GIS application.
EDUCATION
B.S., Computer Science, University of Tulsa, Tulsa, OK
TOOLS
Microsoft Project, Microsoft Office (Word, Excel, Visio, Access, PowerPoint) , Oracle, PL/SQL SharePoint (2007/2010), InfoPath, Visual Basic .Net, Visual C#.Net, SQL Server, Microsoft Message Queue, XML, Visual Basic 6.0, Digital Command Language, FORTRAN, Delphi, Paradox, Windows NT 3.51/4.0 Administration Tools, Visual Basic 4.0