Return / Warrantypolicy

2.2013.49.a

Return / WarrantyPolicy

All Product return requestsMUST be issued by the Oklahoma City Corporate Returns Department which will give disposition of material in the form of a Return Authorization (RA). All returns MUSTbe accompanied by a Return Authorization (RA). Failure to follow these steps could result in a delay in the credit process.

For Returns Please contact:

Mitch Carey

Manager of Operations

866-843-5654

Unused/Unneeded Item Returns:

- All ProductsMUST be returned in the condition in which it was sold to the customer.

- The CUSTOMER will be responsible for a 5%re-stocking fee for ALL returns. (an additional restocking fee could be charged at our company’s discretion.) That fee will be subtracted from the total amount to be credited.

- The CUSTOMER is responsible for prepaid shipment back to the designated Warehouse.

- ALL RETURN SHIPMENTSMUST have a Return Authorization for ALLproducts to be considered for a refund. Returns without this form will be RETURNED TO SENDER at their cost.

- Product Returns with no damage or issues will be accepted within 30 days of the original Invoice date.

- The CUSTOMER will have 15 days from the date of the Return Authorization to get the Product back to the designated warehouse for intended credit. (See below for Damaged, Discrepancies or Warranty Returns)

Damaged in shipment:

-Flomore® is NOTresponsible for Product once it leaves our Warehouse.

-If a product is Damaged in Shipmentthe CUSTOMERis responsible for making contact with the Carrier to file a claim for damages.

-Customer is still responsible for payment of the invoice involved.

Shipment Discrepancies:

-If a Customer’s order is Incorrect on Arrival; wrong items shipped, too few, too many: the Customer has5days from receipt of orderto call for correction on that order. Those items must be returned Collect.

Warranty Replacement:

-Flomore® warrants its products against defects in material and workmanship.

-This warranty is null and void by improper installation or usage.

-Products will not be covered by warranty if equipment failure is due to improper operation and or installation.

-If Product is returned for Warranty Replacement customer will not receive Replacement until Flomore inspection personnel has approved the Replacement. (no longer than 10 days from return shipment date)

• If an emergency replacement is necessary the customer will be billed in full for such items.

-The CUSTOMER is responsible for return freight of Warranty items. Once item has been inspected and found defective, freight costs will be credited to customers account.

Items Not Covered:

-The following items are NOTcovered by Flomore® Return / Warranty Policy because they are not an item manufactured by our company.

• Packing
• Springs
• Diaphragms
• Electric Motors
• Micro Switches

Order Policy

Flomore will not process any customer orders amounting to a total less than 25.00 net.

This total is after all customer discounts are applied and does not include freight.

Pre-Paid Freight Policy

Customer Orders qualify for pre-paid freight if and only if, an order is placed for 25 or more pumps or an order of swing or ball check valves amounts to 750 lbs or more. Any customer qualifying for pre-paid freight will be shipped by the freight

company of our choosing and will only be shipped to the lower 48 states.

Price Disclaimer

Flomore reserves the right to raise or lower prices at any time as needed without notice.

We will honor any written quotes for ninety (90) days.