Retail Incentive Scheme
Ver : 5.0 / AT/RS/SOP 39 / Date : 1st July 2012

1.Objective

The objective of this procedure is to describe the activities involved in setting targets for retail and incentivizing the sales staff in the retail stores.

2.Scope

The scope of the activities defined in the procedure are applicable to : Retail, Finance, Brand Managers, IT and Telco Service provider (DU/Mobily if featured in Focus model)

3.Inputs

Staff Distribution List

Target List for Margin Contribution (Step 1)

Target List for Focus Models (Step 2)

Incentive Score (Step 3)

Mystery Shopper Score (Step 4)

AT/OPSRIIS-PACK02.1 / Concept - New incentive Scheme
AT/OPSRIIS-PACK03.1 / Training Material
AT/OPSRIIS-PACK05.1 / Standard Work Inc Scheme
AT/OPSRIIS-PACK09.1 / Standard work - Target Setting
AT/OPSRIIS-PACK09.1.1 / Standard work - % Split of Step 2 - Focus Model
AT/OPSRIIS-PACK09.1.2 / Standard work - Booster Calculator
AT/OPSRIIS-PACK09.1.3 / Standard work - Logic MS Booster
AT/OPSRIIS-PACK09.1.4 / Standard work - MS Bonus Boost
AT/OPSRIIS-PACK09.1.5 / Standard work - Final Payout Swing
AT/OPSRIIS-PACK09.1.6 / Standard work - New Incentive ready reckoner [manual format]
AT/OPSRIIS-PACK09.1.7 / Standard work - Best & Worst Scenario
AT/OPSRIIS-PACK09.1.8 / Standard work - Breakdown 5% Pot by store
AT/OPSRIIS-PACK09.1.9 / Standard work - Sample of distribution list

4.Process overview

Activities

5.Monitoring and Measurement

  • Targets Vs the Gaps (Incentive Dash board – Until fully online)
  • Mystery Shop Dashboard
  • Incentive paid on time

Axiom Way Task
Report Name / Updated by / To be sent to / What to Update / To be sent by
Staff Distribution List / SM/TL / Online Incentive Dashboard / Percentage distribution of each staff in the store / 22nd of every month
Set theMonthly Target sheet Review and Validate the Distribution List / Area Managers in UAE / RRM in KSA / Online Incentive Dashboard / Target Including the 3 Focus Models / 25th of every month
Approve the Distribution List and Overall Target / RRM in UAE / Country Manager in KSA / Online Incentive Dashboard / Online Incentive Dashboard / 28th of every Month
Update the staff on Target and Distribution / TL/SM / 30th of every Month
Schedule the MS assessment based on online Staff distribution List for 1st cycle / BE (MS Assessment) / MS Dashboard / 30/31st of every Month
Revision/update of Staff distribution (Exception Cases) / AM / Online Incentive Dashboard / 15th of every Month
Schedule the MS assessment based on the updated Staff distribution List for 2nd cycle / BE (MS Assessment) / MS Dashboard / 16th of every month
Update the staff on any changes on the target and distribution / SM/TL / 16th of every month
Confirm the Mystery Shopper Score / BE (MS Assessment) / Finance/IT/Retail OPS / 5th of every month
Escalate any discrepancies/Variance Anomalies to Finance, IT & Retail OPS from the Online Incentive Dashboard / AM in UAE /RRM in KSA / IT/Finance/Retail OPS / 5th/6th of every Month
Validate the Incentive Data from the Online Incentive Dashboard / Finance / 7th of every Month
Approve the Final Payout / RRM in UAE/Country Manager in KSA / Finance / By 12thof every Month
Send the Validated Final payout to Payroll / Finance / Payroll / 13th of every Month
Release the pay-out to the staff / Payroll / Staff / 15th of every Month

6.Outputs

  • Target uploaded on time
  • Incentive Payout on time

7.Forms and Records

Name

/

Reference

Staff Distribution template

/

Online Incentive Dashboard (Manual Refer to AT/OPSRIIS-PACK09.1.9)

Retail Target Sheet

/ Online Incentive Dashboard (Manual Refer to AT/OPSRIIS-PACK09.1, AT/OPSRIIS-PACK09.1.1)

MS Dashboard

/

Online

Incentive Dashboard

/

Retail Incentive Online Dashboard

8. Interfaces

SOP

/

nil

WI

/ AT/OPS/RIS/V2/2012-02 Retail OPS Incentive Training deployment pack

ISO

/

Clause 8.2.3

9.ProceProcess Tailoring

None