Resume: Ghassan Khalifeh
Resume: Ghassan Khalifeh
Ghassan KhalifehBeirut - Lebanon
Phone: +9613996752
E-mail:
Objectives
Seeking an academic position in an education medium where I can communicate knowledge and exchange it and seize any opportunity for me to advance in my academic track and promote my career.
Education
PMP (2013) – Project Management Professional
Continuing Education Center in AUB
ACSP (2010) – Apple Certified Support Professional
ALLC International House
MCITP (2010) – Microsoft Certified IT Professional
Formatech (Studied but not certified)
CCNA (2010) – Cisco Certified Network Associate
Arab Open University (Studied but not certified)
Bachelor Of Science in Computer Engineering (2008)
Lebanese International University
Bacc II – General Sciences (2003)
Naemeh Official Highschool
Experience
IT Senior Team Lead (2015 – Current)
American University of Beirut (Beirut - Lebanon)
- Oversee IT Operation in Lower Campus Area
- Supervise a team of six support engineers and technologists across the area
- Work with different faculties and administrative departments
- Planning regular preventive maintenance
- Provide the first point of escalation to field support engineers
- Make sure the business requirements of all stakeholders are fulfilled
American University of Beirut (Beirut - Lebanon)
- Providing Tier 1 and 2 support for all users of the AUB and the AUBMC
- Communicating effectively between end users and tier 3 support and vendors
- Documenting, reviewing and assessing internal processes for the service desk
- Enhancing internal processes and providing relevant training for coworkers
- Monitoring and maintaining the overall cycle of support and reporting to the Help Desk Manager
Private Work (2006 – Still)
Teaching after school hours as a part time job as a private teachers in homes or in afterschool institutions (PPLC). Below are subjects and levels of my experience:
- Mathematics: Grade 9, 10, 11 and 12 (all branches)
- Physics: Grade 9, 10, 11 and 12 (all branches)
- Chemistry: Grade 9, 10 and 11
- Biology: Grade 9, 10 and 11
- ICT: All levels
- Electric Circuits
- Electronic Circuits
Electronic Business Equipment (Beirut - Lebanon)
Information technology administrator – maintaining servers (Domain Controllers, Exchange Server, ISA and SQL Servers), network, and computers in addition to full support for end users
Mathematics and Science Teacher (November, 2008 – February, 2009)
Modern International School - Rawdat Al Ouloum School (Beirut - Lebanon)
Teacher for Sciences for grades 1 through 6 and of Mathematics for grade 10
Administrator and Technician (2001 – 2009)
Digital World (Own Business)
A network of computers and other gaming machines and their peripherals. I was responsible for the management of the shop, the technical problems and maintaining hardware and software of all computers, network devices and electronic machines and peripherals.
Electronics Engineer (June, 2008 – October, 2008)
Beta Engineering (Beirut - Lebanon)
Energy Audit: Site inspection and onsite measurements, generating reports, and recommending energy conservation opportunities. Also trained on automation systems (BMS and PLCs)
ICDL Instructor (June, 2007 – June, 2009)
Women’s Program Center (Funded by UN) (Beirut - Lebanon)
Introducing computers and Internet and instructing Microsoft Office basics for a class of computer beginners of all ages and backgrounds.
Language Skills
Arabic: Fluent read, written and spoken.
English: Fluent read, written and spoken.
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