/ GOOD SAMARITAN INDUSTRIES

Duty Statement

January 2017

POSITION:Mentor

REPORTS TO:High Support Coordinator

DIVISION:Client Services

AWARD:GSI Enterprise Agreement 2016

GRADE:2

Focus:

Reporting to the High Support Coordinator, Mentorswill be responsible for delivering

on-the- job supports to individuals in DES,ADE or school based work experience/traineeships to maintain employment.

Mentors will work within one of 2 service delivery streams.

Stream A - Within the Disability Employment Services program (DES) or

Stream B – Within the Australian Disability Enterprises (ADE) program and school based work experience/traineeships STEP

DES: Achieve Key Performance Targets in supporting individuals in DES to maintain their benchmark employment hours. Maintain quality and timely contacts with individuals, complete documentation in accordance with contract requirements and meet site performance goals to ensure sustainability of service.

ADE and STEP: Achieve Key Performance Targets in the delivery of supports provided to individuals in ADE and STEP programs. Maintain quality and timely contacts with individuals, complete documentation in accordance with contract requirements and meet program performance goals to ensure sustainability of service.

Objectives:

  • Be responsible for meeting agreed KPIs, related to supporting individuals in DES to meet benchmark hours in employment or providing support to ADE participants in supported employment, and participants in school based traineeships supports (to support the 2020x2020 Strategy) within GSI’s Individualised Services Branch.
  • Work with people with disabilities to optimise employment and vocational outcomes.
  • Contribute to a strong customer service culture within the team, for both internal and external stakeholders.

Specific Duties:

Support delivery

  • Provide on-the-job support to people with disabilities so as to maintain employment at GSI, other supported environments or the open workforce.
  • Provide supports that empower individuals to grow their capacity for independence
  • Delivera range of flexible and responsive support strategies that meet and individual’s employment or school-based work experience plans.
  • Support jobseekers in addressing barriers to employment.
  • Provide advice and support to the workplace, including co-worker training.
  • Responsible for providing services and supports that are of high quality, person-centred and focused on the goals identified by the individual.
  • Ensure that services and supports are provided in an efficient, cost effective manner and within available funding.
  • Ensure services are conducted in a manner that maintain professional boundaries
  • Develop and maintain positive relationships and working partnerships with service users to deliver high quality support options.
  • Ensure that quality of service user information in GSI’s client management system and other systems is maintained.
  • Maintain high level of communication with Coordinator in regards to progress reports

Opportunities and growth

  • Promote GSI’s services and supports and refer new customer opportunities to the Customer Engagement team.
  • Establish and maintain professional and community networks to support the delivery of strategies that assist an individual achieving their goals and aspirations.
  • Gather useful information for the organisation from customers and other stakeholders.

Customer service and engagement

  • Deliver an excellent customer service experience.
  • Play a role in evaluating customer satisfaction.
  • Ensure contacts with customers and stakeholders are timely and professional at all times.

Systems, compliance, legislation and processes

  • Adhere to Client Services processesfor individuals being supported by GSI (including information on services provided, documentation, reporting, client management system, etc.).
  • Ensure support delivery complies withall applicable standards, guidelines requirements, reporting etc.

Performance management

  • Meet targets and KPI’s.

Occupational Safety and Health (OSH)

  • Comply with GSI’s Policy ‘OSH Responsibilities and Accountabilities’ (CON:09)

Skills and Abilities:

  • Experience and competency in supporting people with disabilities.
  • A capacity to meet the physical requirements of the job that may include manual handling
  • Have a flexible attitude and capacity to adapt to changing work situations and service provision demands.
  • Ability to deliver high quality support to people with disabilities, their families or carers.
  • Good written and verbal communication skills and the ability to relate with people of all levels and abilities.
  • Experience supporting people with disabilities, preferably in an employment setting.
  • Good customer service skills.
  • Effective listener and persuader.
  • Post-secondary qualification in relevant area (Desirable) or significant relevant experience.
  • Ability to prioritise a busy workload and multiple tasks/deadlines.
  • Effective and efficient computer skills, including Microsoft Office products.
  • Current drivers licence.

Personal Attributes:

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  • Strong ethical approach
  • Enthusiastic and energetic
  • Hands on approach
  • Solution focused approach

  • Good values base and understanding of contemporary disability practices
  • Willing to work in close collaboration with other staff as necessary

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Authorised:……………………………Date:………………………………..

(CEO/Divisional Manager)

I hereby accept the duties outlined above:

…………………………………………………………………………….

SignedDated

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