Redbank Medical Group

(Redbank Group Practice, The RLC Surgery and Mile Lane Surgery)

This surgery is within the Bury CCG area

PatientSatisfaction Survey

We would appreciate you taking the time to complete this Patient Satisfaction Survey. We are asking for your views about Redbank Group Practice, the RLC Surgery and Mile Lane Surgery. We would like this to be returned by 21 March 2014.

Please tick the appropriate boxes for each of the following questions

  1. Why have you visited the practice on this occasion?

An initial appointmentA follow-up appointment

To collect a prescriptionFor a new patient check

A clinicOther

  1. If you telephoned to make your appointment, how long was it before your call was answered?

Within 0-1 minuteAppointment made in person

Within 1-2 minutesAppointment made on-line

Not answered at first attempt

3.How long did you wait between making your appointment and this visit?

Within 2 days1 – 2 weeks ago

Within 3-7 days2 weeks or more ago

4.Were you seen on time by the doctor or nurse you were seeing?

On timeOver 10 minutes

Within 10 minutesNo, re-booked appointment

(of appointment time)

5.Have you used the GP triage service?Yes No

5a.How satisfied were you with the service?

Not satisfiedVery satisfied
12345

5b.Would you be happy to use this service again?Yes No

6. How would you rate the service given by the receptionist?

Very PoorPoorAverageGoodExcellent
12345

7. How would you rate the practice premises?

Very PoorPoorAverageGoodExcellent
12345

8. How much confidence and trust do you have with the doctor or nurse that you saw today?

Not confidentVery confident
12345

9. Were you satisfied with the outcome of your visit and treatment today?

Not satisfiedVery satisfied
12345

10. Would you recommend to your family and friends:

Redbank Group PracticeYesNo

The RLC SurgeryYesNo

Mile Lane SurgeryYesNo

Your usual GP or NurseYesNo

11. How did you find/receive this survey:-

Your usual GPYesNo

A different GPYesNo

A Practice Nurse or Nurse PractitionerYesNo

ReceptionYesNo

WebsitesYesNo

12. Are you aware of ‘Healthier Radcliffe’ offering improved access for both routine and

urgent GP appointments every day (until 8pm on Weekdays and 8am until 6pm on

Weekends):-

YesNo

If yes, have you used this new service?YesNo

13. Do you have any questions to ask or comments to make? We will respond to these

and share with patients anonymously.

14. Please complete the following if you wish:

Your name:Phone number:

Who did you consult with today? Doctor Nurse Other

Date of Visit:______

Yes, I am happy for the practice to contact me to discuss this response to the questionnaire

Thank you for taking the time to complete this patient satisfaction survey.

PLEASE HAND IN AT RECEPTION

(A summary report of findings will be made available via our websites

and in the reception area)

Privacy Policy
1. The data collected from this questionnaire will be used to evaluate patients’ views of our GP Practices.
2. The data will not be kept with your medical records and will be destroyed once the information gathered has been used for the service evaluation purposes.
3. The data will not be passed to your doctor or nurse. Your doctor or nurse will only receive a report of the results of the questionnaire, which will not contain any personal data.

This surgery is within the Bury CCG area