technology led transformation
shared resource service
Core service
2 x RELIEF CCTV & Control Room Operator
SALARY: £18,746 - £22,658 Grade 5 POInts 19-25 Pro Rata
Do you currently work part time or have you taken early retirement? Would you like to increase your earning potential? Then this could be a great opportunity for you to join our CCTV Control Room team where we aim to provide a 24x7x365 support service to our Partner Organisations.
We are seeking to appoint enthusiastic, hard-working and conscientious individuals to provide annual leave and sickness cover for our full time control room staff to ensure we maintain an efficient, caring and positive first line support service.
Full training will be provided to the successful candidate.
For an informal discussion regarding this vacancy please contact Parmjit Sandhu on (01633) 647612 or
The post is subject to successful Gwent Police and Security Clearance checks along with successful SIA accreditation.
You are welcome to submit your application in English or in Welsh. Each application will be treated equally.
Please e-mail completed applications to . Alternatively send application form to: The Recruitment Team, Floor 4, Civic Centre, Pontypool, Torfaen NP4 6YB.
Closing Date: 4pm on 8th February 2018
Post Ref: REQ001518-0802
Position DetailsPosition Title: CCTV & Control Room Operator (Relief Operator)
Grade: 5
Section: Technology Led Transformation / Service Area: Shared Resource Service
Responsible To: Service Manager / Responsible For: N/A
Office use only
Job Evaluation ID 1232 / Date Issued: 04/02/2016
Job Purpose
1. To provide adhoc and relief cover within the CCTV Control Room to ensure 24x7 monitoring.
2. To ensure the provision of an efficient and effective proactive CCTV monitoring service to assist with the reduction of anti-social behaviour, crime and the fear of crime, in accordance with specified operating procedures and code of practice.
3. To ensure an effective call management service is in operation for receiving out of hour’s emergency calls from the public, members, partners or other services.
Principal Accountabilities and Responsibilities
1. To provide relief cover within the CCTV Control Room, covering Training, Sickness and Annual Leave absences on a 24/7 shift rota, including weekends and bank holidays.
2. To maintain a good working knowledge of all operational procedures to enable a competent relief support service.
3. Competently operate all types of CCTV equipment to tackle crime and disorder, including the operation of mobile, moveable, fixed and overt surveillance cameras providing technical support and advice to police and council officers.
4. To operate an effective out of hours emergency call service to the public, members and partner organisations to ensure all out of hours services.
5. To monitor and report according to process on all Alarms triggered within the Control Room environment.
6. To be vigilant for incidents captured on CCTV systems and undertake both intelligence-led and targeted surveillance, observing and recording unlawful and anti-social activity. Take appropriate action to events seen, alerting and co-ordinating police or other agencies/staff to deal with such events.
7. To record all incidents and action taken clearly and accurately in the prescribed format. This includes digital images, management records, evidence records and witness statements to a standard acceptable by the court.
8. To investigate all footage of an incident to extract the maximum amount of information from every camera angle. This evidence may be used in court.
9. Provide comprehensive ‘handover’ to operators to ensure a consistent, effective ongoing operation.
10. To attend court as a witness if necessary to give evidence.
11. To control access of all visitors to the control room in order to maintain the high security and confidentiality of the CCTV operation.
12. To report faults on all equipment and ensure repairs are executed in the shortest possible time.
13. To assist with the production of monthly progress, incident log and camera fault reports, plus annual statistic reports for line manager (e.g. CCTV crime figures).
14. Communicate with Storenet Users (including police, local stores and the leisure centre) to assist in detection and prevention of crime and disorder.
15. To assist with training of new staff to become effective CCTV Operators, in CCTV control room tasks, duties and responsibilities.
16. Provide assistance in displaying and exhibiting the CCTV operation to interested parties.
17. To undertake other activities associated with the Control Room, e.g. dealing with out of hour’s emergency telephone calls and arranging for appropriate responses. Be aware of, and comply with, all Departmental Instructions and Health and Safety procedures.
Resources/Equipment/Material
1. Responsible for CCTV Control room equipment
Supervision/Management of People
None
Knowledge, Skills, Training and Experience
1. You will be required to successfully attain a Security Industry (SIA) Licence for CCTV Operators (Public Space Surveillance) within six months of your appointment.
2. Participate in ongoing training, including technical training on the operation of CCTV equipment, and S.I.A. licensing in the duties of the position.
3. Excellent customer care skills.
Special Working Conditions
1. Continuous shift rota providing 24 hour operation 7 days a week. This post is not affiliated to the Council’s Flexi System. Weekend and Bank Holiday working will be required.
2. Due to the rapidly changing nature of the technological and business environment, and the continuing development of the Shared Resource Service, all staff will be expected to operate with a significant degree of flexibility. This will necessitate undertaking other related duties, commensurate with the grading of the post, as are required from time to time by the Head of the Service.
3. The post will be based at Victoria House, Blaenavon
General
· Reveal any criminal convictions; bind over order or cautions, including those which would normally be regarded as spent. You will be subject Police Security Clearance due to the nature of the sensitivity of some of the SRS partner sites and/or information.
· To observe confidentiality in all aspects of work.
· To demonstrate a willingness to undertake training development and learning opportunities to improve skills.
· Comply with and support others to observe Health and Safety Act 1974 procedures and processes.
· To work within the Councils’ policy and procedures in respect of equal opportunity, anti-discriminatory and anti-oppressive practices.
· To undertake any other duties and/or times of work as may be reasonably required of you, commensurate with your grade or general level of responsibility within the organisation, at your place of work or based in any other establishment.
For office use only
Shortlisted By:
Name of Candidate: / Date:
Please note you will need to meet the essential criterion to be invited for interview.
Requirements / Selection MethodEssential or Desirable / Score / Tested at Interview and/or Application Form
Education/Qualifications/Knowledge
1.1 Demonstrates a good level of literacy and numeracy. / E / I/A
1.2 Demonstrates proficiency in use of IT systems, particularly Microsoft Word, Outlook, and/or case management tools / E / I/A
1.3 SIA accredited training in the operation of CCTV systems. / D / I/A
1.4 Knowledge of the Torfaen County Borough area. / D / I/A
Experience
2.1 Experience of working in a control room environment and operating CCTV surveillance systems and radio communication equipment. / D / I/A
2.2 Experience of dealing sympathetically with public enquiries and complaints. / E / I/A
2.3 Experience of multi-agency partnership working. / E / I/A
Skills and Abilities
3.1 Ability to maintain concentration / D / I/A
3.2 Demonstrates the ability to analyse and evaluate information and to make effective decisions and prioritise tasks calmly and safely under pressured and emergency situations. / E / I/A
3.3 Demonstrates the ability to maintain records and record factual information. Must be able to assimilate visual and audible information and accurately record/relay it both orally and in writing. / D / I/A
3.4 Demonstrates the ability to work as part of a team under minimal supervision, showing a willingness to assist others and a commitment to meeting the objectives of the team. / D / I/A
3.5 Demonstrates the ability to understand and put into practice guidelines, protocols and procedures. / D / I/A
3.6 Demonstrates a basic understanding of general legislation requirements applicable to the day to day activities of the role i.e. criminal and other relevant anti-social behaviour legislation, Health & Safety, Equalities, Data Protection, Freedom of Information, Regulation of Investigatory Powers Act and Human Rights Act. / D / I/A
Personal Attributes
4.1 Shows a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets. / E / I/A
4.2 Demonstrates a commitment to the provision of a high quality customer-focused service and shows a good understanding of equality and diversity issues. / D / I/A
4.3 Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change. / E / I/A
4.4 To be discreet - confidentiality is very important. / E / I/A
Circumstances
5.1 Demonstrates a willingness to participate in a 24/7 continuous shift pattern system and work some weekends and Bank Holidays. / E / I/A
5.2 Ability to travel between sites using own transport / D / I/A
Total Short Listing Score
Score key: 0 = Not Met Criteria 1 = Fully Met Criteria