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Dear Applicant

RE:Casual ControllerPost Ref: 1875

Thank you for your interest in the above post. Please find enclosed in this application pack the following documents:

  • Job Description
  • Person Specification
  • Structure Chart

Application Form:

The application form plays a key part in our selection process. We use the information you provide to shortlist for interview.

You are urged to ensure that all the information contained in your application is relevant and that you demonstrate how you meet the criteria on the person specification. Please use the person specification for guidance when filling in the application form.

References: If successful at interview, Ipswich Borough Council will seek to obtain two employment references. Wherever possible the name of your first referee must be from current employment/education and the second from either current or former employment/education. If you cannot provide an “employment” reference please contact the HR Team at Ipswich Borough Council for further assistance.

For your information, the salary for this post is: £11.33 per hour.

The closing date is 5pm on the 28th December 2016.

Disclosure and Barring Service:

The above post has been risk assessed and requires the completion of a Disclosure and Barring Service (DBS) form. Should you be successful at interview, further details will be given to you regarding the disclosure process and the Council’s relevant policies and procedures.

Ipswich Borough Council complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We undertake not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed.

We also fully comply with the DBS Code of Practice regarding the correct handling, use, storage, retention and disposal of Disclosures and Disclosure Information and our obligations under the Data Protection Act 1998 and other relevant legislation pertaining to the safe handling, use, storage, retention and disposal of Disclosure information.

Copies of the full Policy Statements regarding the “DBS Code of Practice”, “IBC Recruitment of Ex-Offenders” or the “IBC Secure Storage, Handling, Use, Retention & Disposal of Disclosure” can be obtained by writing to Human Resources, at the above address, by emailing or phoning 01473 433402.

If you have any recruitment queries, please do not hesitate to contact us on 01473 433402. Please leave your name, number and brief details of your question and a member of the recruitment team will call you back.

Yours faithfully

Recruitment Team

Human Resource

Ipswich Borough Council

Job Description: C03a

Controller

Main Purpose of Job

Answer and co-ordinate response to calls from users of the Community Alarm Service (HEARS) and Emergency (Corporate) Stand-by-Service; Monitor and respond to Closed Circuit Television pictures (CCTV) and a variety of other emergency services, 24:7, without direct supervision.

To ensure the service is able to offer full integrity, accuracy and confidentiality of all information gained by compliance with the quality standards and legislations in place, whilst seeking to preserve the rights of the individual.

Main Duties

  1. Receive, process and co-ordinate HEARS calls, liaise with Responders, medical staff, emergency services, social services and other agencies to assess the most appropriate course of action.
  1. Answer and assess emergency stand-by (out-of-office hours) calls from the public and other agencies. Liaising with various support agencies/services arrange/co-ordinate an emergency response.
  1. Monitor, assess and interpret pictures from CCTV cameras across Suffolk, in accordance with procedures and current legislation. Maintain DVD evidence through correct storage and documentation. Liaise with emergency services and visiting Police Officers. Demonstrate use of CCTV and recording equipment to Police Officers working from the Emergency Service Centre. Produce copy DVD’s for Police; adhere to DVD continuity and attend court to give evidence (as required).
  1. Receive and co-ordinate calls/reports relating to Emergency Planning issues; Severe Weather warnings and Flood & Nuclear Incident Warnings. Monitor and respond to Grafton house alarms e.g. fire, lift etc. Monitor and respond to corporate and external radio systems e.g. Police Radio; Responders; “Town-link” retail security; “Pub Watch” night-club etc.
  1. Operate and check functionality on a wide-variety of equipment at Grafton House/ Disaster Recovery site, program alarm equipment for installation and test and report faults to Management or contractors.
  2. Support and provide emergency shift cover for the service area and council sheltered schemes, re-assigning resources and updating staff rota software. Maintain and update manual and electronic records as required relating to all control room operations and procedures.
  1. Answer and respond to Lone Worker monitoring calls. Log contractors and IBC staff in/out of the building or place of work, issue keys and health and safety documentation.
  2. Such variations as may be required from time to time without changing the general character of the duties shown or the level of responsibility entailed.

/ PERSON SPECIFICATION
Controller
ATTRIBUTES / ESSENTIAL / DESIRABLE / METHOD OF ASSESSMENT
Knowledge/Qualifications / 2 years qualitative experience in this field or hold an NVQ Level 3 in a relevant field or a qualification at a similar level. / Security Industry Authority (SIA) Public Space CCTV Licence / Application/Certificates/
Test
Work related experience, skills and competencies / Proven experience of dealing with the public over the phone.
Previous experience of operating telecommunication equipment e.g. CCTV
Ability to deal with sensitive enquires from the elderly or vulnerable or disabled adults and use the information to make accurate assessments.
Proven experience of using Microsoft Windows (Word/Excel/Outlook)
Experience of retrieving and updating information on computer systems. / Application/ Interview/Test
Personal skills / Ability to work on own initiative
Ability to multi task under pressure.
Ability to empathise with the elderly or vulnerable and disabled adults and those who are distressed, angry or emotional.
Demonstrate effective communication skills both written and verbal.
Ability to work effectively as part of a team. / Application/ Interview/Test
Special working conditions / Shift work covering 24 hours a day, 7 days a week, 365 days of the year.
Willing to undertake additional shifts at short notice.
Enhanced Disclosure and Barring Service (DBS) disclosure and Police vetting procedure.
Valid driving licence. / Application/Interview