RAQUEL FERNANDEZ, MSN, BA-HCS, RN
14201 SW 66 Street # 303, Miami, FL 33183
Cell: (305) 333-1533 – email:
PROFESSIONAL SUMMARY
Nurse leader with eight years of effective and efficient management experience in Emergency room, Gastroenterology, Hematology/Oncology, and Nursing Administration Departments, capable of delivering the following key objectives in stressful situations:
- Leading the daily operations of the nursing staff to achieve quality performance and continuous, efficient functioning through exceptional nursing services
- Ensuring patient’s safety and comfort to highest possible degree, while meeting highest level patient care
- Planning department’s work by making staffing assignment, setting priorities and stablishing time frame
- Hiring/firing and taking disciplinary action where required
- Managing staff performance, growth and development
- Mentoring, training and educating nursing staff in order to develop a professional/collaborative nursing teams, by using evidence base/best practices
- Serving as a resource for the staff by providing advice, counsel, or instructions on work and administrative matters
- Developing and maintain effective interpersonal relationships
- Managing staff complaints and escalating more serious and unresolved issues to higher level supervisors
- Department expense management at or below budget with respect to expense per unit/man hour per unit
SKILLS
- Priority Setting
- Critical Thinking
- Drive for Results
- Business Acumen
- Excellent Communication Skills
- Customer Focus
- Compassion
- Effective interpersonal relationships
- Developing Effective Teams
WORK HISTORY
9/2014- Associate Director- Hematology/Oncology & Pediatric Blood & Marrow Transplant Unit
Current Holtz Children Hospital of Jackson Health System – Miami, FL
- Demonstrated the ability to lead and motivate multidisciplinary team.
- Substantially contributed to successful department FACT accreditation
- Monitor expenditures to ensure adherence to the department budgetary guidelines
- Reduce incidental overtime expense by 75%
- Coordination and direction of the Hematology & Oncology Interdisciplinary Performance Improvement Committee
- Implemented safety measure for chemotherapy administration.
07/2013 - Clinical Manager - GI/Recovery/Procedure/GI Clinic/Crohn’s Colitis Clinic
9/2014 Sylvester Comprehensive Cancer Center (UMHC) – Miami, FL
- Demonstrated the ability to lead and motivate multidisciplinary team
- Within two months on the job, contributed substantially to successful Joint Commission Accreditation Survey
- Developed unit base PI initiatives
- Effectively restructured the unit’s patient throughput
- Successfully implemented pre-admission process
- Effectivelyimplemented action plan to improve Patient Satisfaction scores
- Improvedthe recovery department’s length of stay by 32%
12/2012 - Nursing House Supervisor/Interim Director of Nursing
07/2013 Palmetto General Hospital – Hialeah, FL
- Effectively supervised clinical and non-clinical staff for 364-bed facility
- Accountable for the inpatient operational budget and productivity
- This includes daily census and central staff management including variance analysis reporting
- Facility Liaison to Corporate Customer Experience Committee
- Successfully implemented and coordinated AIDET training for the hospital leadership, clinical and non-clinical staff
10/2003 to 11/2013-I held numerous positions within The Baptist Health System. Please see below
02/2011- House Nursing Supervisor @ Baptist Health South Florida
11/2013 West Kendall Baptist Hospital – Miami, FL
- Represented the hospital executive team and nursing leadership in their absence
- Responsible for promoting and maintaining quality patient care through effective management of the activities of the total patient care services during assigned shift
- Contributed substantially to successful initial Joint Commission and AHCA accreditation for 133 bed, new non-replacement hospital opening in spring of 2011
- Participated in the development and approval of policy and procedures prior to and post opening of the new hospital
- Effectively supervised clinical and non-clinical staff for 133-bed facility
- Effectively managed the FloatPool/Contract Employees, staffing coordinators and bed placement coordinators
- Responded to all codes during the assigned shift to provide clinical and logistical support
- Successfully, timely and meeting the budget replaced the hospital directional signage and lead the renumbering of the hospital room project under the guidance of the VP of Operations
- Effectively managed the emergency room throughput during assigned shifts
- Effectively coordinated in-coming & out-going transfers as per hospital policy and meeting the EMTALA guidelines
07/2008 - Manager - Medical Plaza @ Baptist Health South Florida
02/2011Baptist Outpatient Services– Miami, FL
- Operational oversight of the Urgent Care Center and Diagnostic Center for the Doral Medical Plaza
- Accountable for meeting business and nursing strategic planning and outcomes
- Successfully implemented action plan to improve Patient Satisfaction scores, sustaining 90% and above from FY 209 to FY 2011
- Actively participated in the hiring process for three new medical plazas and one standalone urgent care
- Collaborated with the director of the umbrella Emergency Department to ensure adherence to policy and procedure as well as standard of practice and care
- 2010: Clinical Leader overseeing the building of new standalone Urgent Care Centerfrom design to first patient through the door
08/2007- Assistant Patient Care Manager – PCT Float Pool @ Baptist Health South Florida
07/2008Doctors Hospital Baptist Health South Florida – Coral Gables, FL
- Assisted in the successful development of the PCT Float Pool from inception
- Managed performance and development of 13 FTE’s
- Effectively collaborated with all the Nursing Leaders to assist in the staffing of the patient care departments
- Served in the Nurse Advancement Committee and the Joint Commission Readiness Committee
10/2005- Charge Nurse Endoscopy Unit @ Baptist Health South Florida
07/2007Doctors Hospital Baptist Health South Florida – Coral Gables, FL
- Assisted the Nurse Manager with the daily operations of the Endoscopy Center
- Provided clinical and administrative support to physicians, clinical and non-clinical staff
- Identifiededucational needs for the nursing staff and as a result new competencies were implemented
- Managed the on-call schedule for the clinical staff
10/2003- Charge Nurse – Emergency Room @ Baptist Health South Florida
10/2005 Doctors Hospital Baptist Health South Florida – Coral Gables, FL
- Provided clinical and administrative support to physicians and staff
- Acted as a preceptor to new hires and new graduate nurses
- Assisted in the development and management of the monthly schedule
- Direct patient care to include triage and transport
- Assisted the nurse educator by conducting in-services
- Assisted in the development and training of the Code Team
3/2002- Staff Nurse/Charge Relieve – Emergency Room
10/2003Kendall Regional Medical Center – Miami, FL
- Served as a liaison between the nursing staff/physicians and administration
- Assisted in the development of the nursing staff by presenting
- Managed patient flow from triage to discharge/admission
6/2000-LPN – Emergency Room
1/2002Palmetto General Hospital – Hialeah, FL
- Patient care of the emergency room patients
- Worked as part of a team composed of an RN, EMT and LPN
10/1999-LPN – Emergency Room
4/1998Kendall Regional Medical Center– Hialeah, FL
•Patient care of the emergency room patients
•Worked as part of a team composed of an RN, EMT and LPN
EDUCATION
2014Master of Science: Nursing Executive Leadership
Barry University – Miami, FL
Honors
2007 Bachelor of Arts: Healthcare Services
Saint Thomas University – Miami, FL
Graduated Summa Cum Laude
2001Associate of Science: Nursing
Miami Dade College – Miami, FL
1995Vocational: Licensed Practical Nurse
Lindsey Hopkins Technical School – Miami, FL
1985High School Diploma: General Studies
Oceanside High School – Oceanside, NY
ACOMPLISHMENTS
- Member of the Delta Epsilon Sigma Honors Society
- Member of the Sigma Theta Honor Society
- Army Achievement Medal (Operation Joint Endeavour )
- NATO Medal/Armed Forces Service Medal
CERTIFICATINS
- Registered Nurse in Florida State, License # RN 9187185
- Advanced Cardiac Life Support (ACLS) Certification
- Pediatric Advanced Life Support (PALS) Certification
- Basic Life Support (BLS) Certification