Ramp Operations Team Leader

DNATA

/ /

EMIRATES

JOB DESCRIPTION

Job Title : Ramp Operations Team Leader / Department: Ramp Services
Job Number : D2312-3850
Reports To (Title) : Airside Area Supervisor / Grade: EK.05
Reports To (Job No): 3778 / 26/08/2010

1.  JOB PURPOSE

Responsible for managing the allocated resources (both staff and equipment) and the safe arrival and on-time departure activities (on-loading, off-loading, and ground support) of aircraft on the ramp.

2.  JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10)

·  Provides leadership and direct supervision to a team of staff, who are undertaking all loading & equipment operation activities to handle in-coming and outgoing flights as allocated.

·  Responsible for supervising the loading and off-loading of aircraft in accordance with the loading instructions, liaising with all departments and sections where required. Ensures that any loading deviation is authorised by the Dispatcher/Load Control before the release of an aircraft.

·  Effectively liaise with all concerned sections to ensure that adequate serviceable loading and offloading equipment is available on time for flight handling.

·  Strictly comply with all relevant company Standard Operating Procedures, Work Instructions, and Airport Authority Standards and Regulatory requirements. Responsible for all safety issues and ensures that all team members comply with the laid down safety regulations at all times. Immediately reports to the Dispatcher any damage to aircraft, equipment or any injury to a team member.

·  Works under time constraints to ensure the safe on time departure of aircraft, and that the service delivery targets and schedules are consistently met within the boundaries of safety and regulatory requirements.

·  Briefs team members, allocates tasks and oversees activities. Directs the multi-tasked team to undertake all turnaround activities, participates as required, and keeps the dispatcher updated on progress.

·  Carries out on-going performance management by undertaking reviews & assessments, identifying training needs and coaching and supporting the on-job-training of all team members.

·  Ensures that the pushback procedure is carried out efficiently and safely. Provides headset communication assistance whenever required.

·  Completes all pre and post flight activities, and any other administrative requirements.

3.  MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

Qualifications:

·  12 years schooling or A level equivalent

Operational Training Standards/ Courses

Basic knowledge of Weights and Balances e.g. equivalent to EK LC 1

Dangerous Goods Handling

Ramp Safety Awareness Course

Experience:

3 years Ground Operations experience

Knowledge/skills:

·  Fluent in written and spoken English

·  UAE Driving License (preferred)

Other languages besides English:

1. Arabic - preferred

4.  CRITICAL COMPETENCIES (MAXIMUM OF 6)

§  Organising for Results Please selectTeamwork Customer Service orientation Attention to Detail and QualityInitiative and Commitment to AchieveEffective CommunicationInfluence and NegotiationInterpersonal AbilityAdaptability and innovationContinuous Learning ProfessionalismBusiness AwarenessLeadership Problem Solving and Decision MakingStrategic Thinking 20%

§  Initiative and Commitment to AchieveProblem Solving and Decision MakingPlease selectTeamwork Customer Service orientation Attention to Detail and QualityOrganising for Results Effective CommunicationInfluence and NegotiationInterpersonal AbilityAdaptability and innovationContinuous Learning ProfessionalismBusiness AwarenessLeadership Strategic Thinking 20%

§  Attention to Detail and QualityPlease selectTeamwork Customer Service orientation Initiative and Commitment to AchieveOrganising for Results Effective CommunicationInfluence and NegotiationInterpersonal AbilityAdaptability and innovationContinuous Learning ProfessionalismBusiness AwarenessLeadership Problem Solving and Decision MakingStrategic Thinking 15%

§  Effective CommunicationPlease selectTeamwork Customer Service orientation Attention to Detail and QualityInitiative and Commitment to AchieveOrganising for Results Influence and NegotiationInterpersonal AbilityAdaptability and innovationContinuous Learning ProfessionalismBusiness AwarenessLeadership Problem Solving and Decision MakingStrategic Thinking 15%

§  Interpersonal AbilityPlease selectTeamwork Customer Service orientation Attention to Detail and QualityInitiative and Commitment to AchieveOrganising for Results Effective CommunicationInfluence and NegotiationAdaptability and innovationContinuous Learning ProfessionalismBusiness AwarenessLeadership Problem Solving and Decision MakingStrategic Thinking 10%

§  Leadership Interpersonal AbilityPlease selectTeamwork Customer Service orientation Attention to Detail and QualityInitiative and Commitment to AchieveOrganising for Results Effective CommunicationInfluence and NegotiationAdaptability and innovationContinuous Learning ProfessionalismBusiness AwarenessProblem Solving and Decision MakingStrategic Thinking 20%

Additional Information: Previous Supervisory or Team Leading experience would be advantageous.

ANNEX I: OBJECTIVES AND RELATED FINANCIAL DETAILS

ANNEX II: ORGANISATION CHART FROM THE ORGANISATION CHARTS MANUAL (OCM)

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