Quality, Fraud and Security

The Xi’an National Hi-tech Committee of the Industrial Development Zone, China, is pleasure to welcome you at the:

WORKSHOP

QUALITY, FRAUD AND SECURITY

Xi’an, People’s Republic of China, October 12-15, 2004

Dubbed as the cradle of Chinese civilization, Xi’an has much to explore in terms of architectural wonders and cultural heritage. Situated in the central part of Guanzhong Plain, some 900km southwest of Beijing, Xian was the capital of China for more than a millennium. It was one of the largest capital cities with the largest population in world history. After centuries of laying dormant, Xian is now one of the fastest developing cities in China, a modern metropolis of more than 7 million people.

The Workshop is designed for consultants, engineers and developers, application programmers, analysts, system architects, database engineers, project leaders, IT managers and University students.

In this information package you will find Information about speakers, programme, how to send contributions, Hotel accommodations and some additional information of Xi’an City.

The Workshop is free of admission. The sooner you will enroll, the safer you will be ! After enrolling, you will receive a more detailed package concerning the event and its associated logistics.

Should you need any additional information, do not hesitate to contact Ms Jane Zhang of the Xi’an National High-tech Committee organisation team at the following e-mail address:

CONTRIBUTIONS AND PRESENTATIONS

You are welcome to send contributions to the meeting. A steering committee will analyse all contributions and insert them in the program if considered as adequate.

Meanwhile it is our pleasure to inform you that the presence of some of known professionals in the area was already guaranteed. This way you will have the opportunity to learn and discuss with the following invited speakers:

Luis S. Cardoso, Chairman of QSDG/UIT e FIINA President, of Portugal Telecom, Portugal

Prosper Chemouil, Vice-Chairman of SGO/ITU, of France Telecom, France

Eric Yam, Rapporteur of Q.5/2 ITU SG2, USA

Elena Kalyva, OTE, Greece, Lawyer ETNO WG on “Fraud Control

and Network Security”

Wolfgang Reinert, T-Systems, Germany, Chairman NGN FIINA

Peter Hoath, BT, UK, Chairman TSC FIINA

Ingrid Azzopardy, Maltacom, Malta, Chairman Competition Group

FIINA

Michael C Lawrey, Telstra, Australia , SGO Member

Aron Heintz, President of IPDR Organization, USA

So if you want to join this professionals please fill the Attachments 1 ( to send a contribution) and Attachment 2 (for request hotel accommodations)

The FINAL PROGRAMME for the WORKSHOP will be distributed as soon the steering Committee approved the contributions received.

The Final Date to send contributions is 5 of September 2004

PROGRAMME FOR XI’AN WORKSHOP

12 – 15 OCTOBER 2004

QUALITY OF SERVICE

1. Customer Satisfaction issues.
2. Reliability, Availability of Networks and Services. Security and Reliability.
3. QoS Issues of access technologies: xDSL, Cable Modem, Fixed Wireless
4. Mobile Issues.
5. ATM and IP QoS/NP issues.
6. Impact of Fraud, Security, and Revenue Assurance on QoS and Business Performance.
7. Risk Analysis and Risk Management
8. Call Clarity and Transmission Performance.
9. Impact of ENUM on QoS experienced by users
10. Other Issues.

FRAUD AND NETWORK SECURITY

1. Telecommunications Fraud. Main Fraud types during 2003 and 2004. Interconnection Fraud.
2. Industry Issues in Privacy and Security.
3. Privacy and Security – A Win/Win Situation.
4. The Convergence, “Submergence” and Impact of Privacy and

Security Practices.

1. Operational Risk, Privacy and Security.
2. Information security and electronic signatures - The legal issues. Public key security.
3. The information infrastructure. Critical infrastructure protection. Threats to business and technological solutions.
4. Viruses, worms, trojan horses, and other forms of malicious software. Typical sources and consequences.
5. Web Security and Privacy Issues. Privacy risks on the web. Privacy protection.
6. Risk management - Understanding and managing the legal issues raised by information security. The cost of security breaches and management strategies to prevent them. Best practice to overcome security problems.
7. Business Continuity Planning and Disaster Recovery.
8. Wireless, Telecommunications & Network Security

1. Security Tools, Technologies & Countermeasures.
2. Computer Crime and Internet-Related Crime.

REAL TIMENETWORK MANAGEMENTAND OPERATIONS

1. Inventory of the network resources
2. Measurements for IP
3. IP New Services and VOIP
4. Wi-Fi Access
5. Optimal Cost Routing
6. SLA Management "How to manage end to end"
7. Key Performance Objectives
8. Disaster Preparedness
9. Customer Service Management methodology
10. MPLS
11. Mobility (number portability)
12. Outsourcing Customer Service and IT
13. Transport Alarms Correlation
14. Comparison of C7 migration to Next Generation Signalling
15. Knowledge Management
16. How to measure the "Customer Experience"

Some information about Xi’an

Xi'an, the historical city, was called Chang'an in ancient times, and is now the capital of Shaanxi province.

Xi'an is situated in the centre of Weihe Plain with the towering and verdant Mt.Qinling in the south, with the meandering and rolling Beishan mountain system in the north and eight rivers around it, all of which are at Guang Zhong Plain (the centre of passes). Historically, it was famous for being called "a gold city stretching a thousand li" with its fertile soil, mild climate, adequate rainfall and rich products.

Xi'an has a long history. Since the earliest societies, humanity lived and multiplied here. It served as a capital for twelve dynasties, including the Western Zhou, Qin, Western Han, Sui and Tang dynasties, spanning over 1120 years. It became the oriental cultural centre of the Silk Road.
Many dynasties kept the city beautiful and magnificent. More than two hundred and seventy palaces and temples, for example, were built in the Qin dynasty, in the Han dynasty the "Three Han Palaces", namely Changle, Weiyang, Jianzhang Palaces, and numerous other palaces and watch towers were built. In the City of Chang'an of the Sui and Tang dynasties, luxurious palaces sprang up like tree, of which Taiji, Daming and Xingqing Palaces and the forbidden garden of the Tang dynasty to the north of the town were very large. Now, from these architectural sites people still can imagine the general picture of what Chang'an City was like, then. All the emperors of the Qin, Han, Tang and other dynasties had their magnificent mausoleums built. Qin Shi Huang's mausoleum at the foot of Lishan Hill in Lintong county, for example, is the earliest example of a grand mausoleum for an emperor in ancient China. The twelve emperors of the Western Han dynasty were mostly buried on the plateau to the north of the Weihe River. Their tomb-mounds were man-made and quite imposing, but emperors of the Tang dynasty began to have their bombs constructed into hills. They are scattered in the counties to the north of the Weihe River and called the "Eighteen Tang Mausoleums". In front of these mausoleums were erected huge stonecarvings, while inside them were exquisite funeral objects and colourful murals, a feast for one's eyes. Some of the monasteries and Buddhist pagodas constructed in many dynasties have remained well preserved, including the most famous ones, as the Big Wild Goose (Da Yan) Pagoda in Ci'en Temple and the Small Wild Goose (Xiao Yan) Pagoda in Jianfu Temple. The bronze wares of ancient China are an important example of the splendid culture that reflect this slave society. Feng and Haoin the Xi'an area, which were the capitals of the Western Zhou dynasty, have been acclaimed as "the Home of the Bronze wares", as a wealth of bronze items unearthed from there, over the years. It was quite popular to put up stone tablets in front of tombs to record the merits and achievements of the departed, in many dynasties, and a great deal of stone tablets and calligraphy data remain to this day. So Xi'an is also famous for being "the Home of Calligraphy".

Aside from being a major tourist destination and historical city, today Xi'an is an important industrial and manufacturing center. Despite the incredible history that Xi'an carries, it is a modern and prosperous area.

Request Hotel Form

Please send it to:

ATT. MS. Jane Zhang

no later than September 15th, 2004

Please print clearly in the assigned spaces.

Last Name

Xi’an, People’s Republic of China

Hotel Accommodations

Arrival Date: ___/____/ 04Departure Date:___/____/ 04

dd/mm/yydd/mm/yy

 Single  Double  Meals  Transportation

 No room reservations required

Your reservation must be guaranteed Arrival time ______

Credit Card Number ______Expire Date ______

Amex  VISA  Diners  Eurocard/Mastercard 

Upon receipt of your registration form, a Xi’an National High-tech Committee representative will contact you to confirm your reservation and to follow up with flight details and other logistics.

workshop registration formthanPlease send it to

with copy to,

2004

Your details

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I am intention to present a contribution YES NO

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All presentations should be sent till 5 September 2004 to:

Ms. Jane Zhang - email:

With Copy to:Mr. Luis Cardoso - email: