PUYALLUP TRIBAL HEALTH AUTHORITY

JOB ANNOUNCEMENT

JOB TITLE: Applications Support Specialist I

REPORTS TO: Chief Information Officer DEPT: IT

OPEN DATE: April 9, 2015 CLOSE DATE: Open Until Filled

GENERAL FUNCTION: Responsible for a broad range of activities surrounding the implementation and support of multi-service applications that automate the capture of clinical and billing information and its subsequent reporting and retrieval. (Examples of applications include but are not limited to NextGen Healthcare PM and EHR, QSI / EDR, Guardian Rx / Carepoint, and/or Corepoint Interface Engine)

ESSENTIAL JOB FUNCTIONS:

·  Establishes effective relationships with all levels of PTHA personnel to support a positive and professional working environment.

·  Acquires and maintains current comprehensive knowledge of the applications involved to determine what workflow issues versus system / application deficiencies are.

·  Assists with the implementation, integration and customization of the products obtained by PTHA.

·  As directed, create, modify and generate reports from PTHA applications within defined time frames.

·  As directed, perform analysis, troubleshoot, template and document modification / development and testing within defined time frames.

·  Log all problems upon receipt, document problem resolution within 24 hours of ticket closure, and escalate those requiring a higher level of technical support to the appropriate person or team.

·  Analyzes and evaluates processes related to information flow and properly documents work performed and solutions to issues within defined time frames.

MINIMUM REQUIREMENTS (EDUCATION AND EXPERIENCE): Application Support Specialist I: BA/BS Degree in Computer Science or related field, and minimum one (1) year experience with electronic medical records application(s) required OR equivalent combination of education and experience with electronic medical records application(s) and support. Demonstrable experience with EHR systems, preparing training materials, conducting user trainings and proficiency in MS Office applications required. Minimum one (1) year experience and knowledge of practice management and patient accounts.

Requires the following three (3) current certifications or the ability to obtain within the following time frame:

• NextGen Certified Professional-Practice Management (NCP-PM)- or obtain within 6 months of hire.

• NextGen Certified Professional-Electronic Health Record (NCP-EHR)-or obtain within 12 months of hire.

• NextGen Certified Professional-Document Management (NCP DM) –or obtain within 12 months of hire.

BENEFITS FOR THIS POSITION INCLUDE: Medical, Vision, Dental, Life and AD&D insurance, 401(k), Vacation and Sick leave, paid Holidays, Employee Assistance Plan plus much more!

TO APPLY:

A PTHA employment application is required (resume optional). Applications are available in the Human Resource Department or on the PTHA website. Completed applications must be submitted to the Human Resource Department by 5:00 pm on the closing date. We are an Equal Opportunity Employer while practicing Native preference according to law.

PTHA - Human Resource Department

Kwawachee Counseling Center, Bldg #4, 1st Floor

2209 East 32nd Street

Tacoma, WA 98404

Phone: (253) 593-0232 ext .353

Fax: (253) 593-3479

Email:

Website: www.eptha.com

Because of the large number of applications that may be received, not everyone who applies for a vacant position will be interviewed. Only those interviewed will receive notification when the position is filled or closed.

PTHA IS AN ALCOHOL/DRUG FREE WORKPLACE and SMOKE-FREE ENVIRONMENT