Phyllis Tuckwell Hospice CARE

Job Description

Post: Retail Buisness Manager (Furniture & DISTRIBUTION)

Accountable to: Retail OPerations manager

responsible For: Warehouse and Logistics manager, Furniture ShoPManager, Online Sales Supervisor

Job Purpose:

·  To manage and develop sales and profitability in all PTHC furniture outlets and through all online channels.

·  To ensure sufficient donated stock is processed and available to support the wider PTHC retail estate.

·  To manage and develop the PTHC offer of Bought in Goods including effective inventory control and maximum stock availability.

·  To ensure that the highest operational standards are achieved and maintained in all PTHC furniture shops and warehouse operations.

RESPONSIBILITIES

1.0 Managerial

·  Provide strong leadership and support to the team, encouraging ownership of shared goals and objectives. Foster good working relationships in all locations with a focus on achieving high morale.

·  Ensure appraisals and performance reviews are carried out on a regular basis

·  Provide effective manpower planning across all the furniture sites which meets the needs of the business.

·  Work with the PTHC Reception & Voluntary Services Manager to ensure that an effective team of volunteers is available for all furniture shops and in the warehouse.

·  Be responsible for the delivery of exceptional shop floor merchandising standards in all PTHC furniture outlets.

·  Ensure the security of the total premises and building contents including all stock and cash.

·  Be familiar with all guidelines and regulations relevant to the running of PTHC and ensure they are met at all times;

·  Ensure that all Health and Safety regulations appertaining to the furniture shops and the warehouse are complied with by working with the Estates Manager to resolve issues.

·  Ensure that all delivery and collection lead times are maintained as agreed with the Retail Operations Manager.

·  Manage the PTHC recycling processes including, in conjunction with the Retail Operations Manager the selection of textile merchants and other recycling providers.

·  Provide to all PTHC shops a good supply of appropriate donated stock to enable them to have maximum sales floor availability.

2.0 Professional

·  Demonstrate high levels of commercial awareness and market trends and fully capitalise upon further sales opportunities as they present themselves.

·  Be aware of the local competition and report all business changes and situations to the Retail Operations Manager as and when they occur.

·  Oversee the operation of PTHC’s online retail sites.

·  Ensure best practise is in place for identifying high value or specialist items and that the best channel is used for selling these goods.

·  Resolve customer complaints in a professional manner. Refer to the Retail Operations Manager when required.

·  Work with the Retail Operations Manager to produce clear targeted promotions for sales and stock procurement and campaigns.

·  Ensure that Gift Aid is maximised on all donated goods and that the processes and procedures are operated correctly in accordance with the PTHC Data Protection policy.

·  Liaise with the Corporate Partnerships Manager to maximise stock procurement opportunities from local businesses.

·  Explore new avenues for stock procurement.

·  Network with other charities to establish best stock procurement practise.

3. Training and Development

a) Team:

·  Develop an effective team to meet the needs of the business taking into account the staff and volunteers’ individual strengths and weaknesses and any training that may be necessary to ensure that competences are met.

·  Provide a forum for open discussion, which encourages two-way communication within the team, and adopt an open management style in which trust and fairness is consistently applied. Brief team members on a regular basis.

·  Perform appraisals for all furniture shop and warehouse managers on a regular basis, identifying areas of training and development where necessary.

·  Develop and undertake induction training for newly appointed members of staff and volunteers.

b) Self:

·  Attend all PTHC management, training and development meetings either at the hospice or elsewhere.

·  Through the PTHC Appraisal Process, highlight areas and concerns that need to be rectified to cover any skills shortfalls.

·  Agree with the suitable off site field visits, to further expand personal awareness and knowledge useful to the business.

4. Research

·  To conduct price searches and evaluations of special interest stock items through catalogues, guides and specialist collectors/retailers.

This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the hospice strategy

This job description is underpinned by the Phyllis Tuckwell Hospice Care philosophy, culture and core values, which actively promote a total team spirit, the aim of which is to ‘be the best’.

F:\Human Resources\Job Descriptions\Retail Buisness Manager (Furniture and Distribution) V3 July 2017 July 2017

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