Contents
Purpose of International Centre Visit Reports 2Section 1: International Centre Visit Reports 3
Section 2: International HE Centre Visit Details 4
Section 3: Level 1 Quality Assurance Indicators approval by PSR Bodies and Governance 5
Section 4: Level 2 Quality Assurance Indicators Approval By Other External Bodies 6
Section 5: Level 3 Quality Assurance Indicators Centre Management and Systems 7&8
Section 6: Level 3 Quality Assurance Indicators Centre Staff, Staffing Resources and Monitoring 9
Section 7: Level 3 Quality Assurance Indicators Equality, Diversity, Health and Safety, Data Protection 10
Section 8: Level 3 Quality Assurance Indicators Learner Support and Student Experience 11&12
Section 9: Level 3 Quality Assurance Indicators. Assessment & Verification 13,14 &15
Section 10: Comment, Action & Risks 16
Purpose of International Centre Visit Reports
A CMI Centre must have in place appropriate systems for:
- Delivery
- Assessment
- Verification
- Quality Management of its provision.
A Quality Management system must be in place to ensure that Client, Learner and Staff needs are met. Your Quality Manager will visit your Centre yearly, more often in some cases, and conduct an audit, reviewing and adding to the Centre’s notes on record with CMI from the discussions and evidence produced at the meeting.
The completed Centre Visit Report will be returned to the Centre within 10 working days of the visit.
There must be a single named point of accountability for quality assurance at the Centre, and there must be arrangements in place for the management of the assessment of units and qualifications. Communication and administration arrangements must meet the needs of CMI, Regulatory and other external bodies, Centre Staff and Learners. The report must be signed by the Centre’s single named point of accountability and returned to your CMI Quality Manager within 10 working days. Please contact your Quality Manager if you have any queries before signing and returning the report.
Follow up action
An Action Plan will be produced, with agreed timescales for remedial action where necessary and the outcomes of the report will be audited after three months to ensure the actions have been implemented.
Section1 – International Centre Details
*CMI Approved Centre Name / No:
/Completed by Quality Manager prior to visit using HUB info
*Programme Director and contact mail address:
/Completed by Quality Manager prior to visit using HUB info
*Contact telephone number:
/Completed by Quality Manager prior to visit using HUB info
*Date/Time of visit:
/Completed by Quality Manager prior to visit using HUB info
*Date Centre approved:
/Completed by Quality Manager prior to visit using HUB info
*Knowledge of CMI services:
Practical support & advice.
Range of CMI qualifications.
/Completed during the visit
SECTION 2 –International HE Centre Visit Details
Staff present at visit:*Report feedback given to: / Programme Director – (complete this section following first visit and after subsequent visits)
*Comments and actions from previous CMI visit reports:
Description of Dual- accredited courses (name, delivery mode, CMI Qualification)
Completed by QM prior to visit using HUB info
Outstanding payments to CMI:
NA – Controlled by HEPT review
Conditions of Confidence : / State Conditions of Confidence for each course which should include assessment checking responsibility; internal verification responsibility; translation responsibility; translation verification responsibility;and the moderation level for each programme as a percentage e.g., 15%, 50% or 100% and the period over which this will operate
Completed by QM prior to visit using outcomes of approval process
Centre Completion Rates:
Centre Completion Timescales:
Is the Centre registering Learners within six weeks?
If not, why not?
Section 3- Level 1 QA Indicators- Approval by Professional, Statutory and Regulatory Bodies and Governance.
Effective Provision (EP), Partially Effective but requiring some change / addition, (PE), Significant Changes / Additions Required (CR)
Level 1 QA Indicators / EP, PE, CRCourse level approval
3.1 Professional Bodies?
3.2 Statutory Bodies?
3.3 Regulatory Bodies?
3.4 Awareness and relationship with national QA agency
– issues / licences / licence durations
3.5 Local QA restrictions on the course
3.6 Any other restrictions on the course e.g., any local QA restrictions on dealing with overseas accreditation
3.7 Internal governance of the CMI-University relationship (specifically relating to University approval to that at the course/programme level)
Section 4- Level 2 QA Indicators- Approval by Other External Bodies.
Effective Provision (EP), Partially Effective but requiring some change / addition, (PE), Significant Changes / Additions Required (CR)
Level 2 QA Indicators / EP, PE, CR4.1 Course level approvals with External Bodies
4.2 Awareness and relationship with The Advance Collegiate Schools of Business ( AACSB) – issues / accreditation / last audit date/ outcome/ next audit date / report
4.3 Implementation of the AACSB requirement to assess all learning outcomes for a course
Section 5 – Level 3 QA Indicators – Centre Management and Systems
Effective Provision (EP), Partially Effective but requiring some change / addition, (PE), Significant
Changes / Additions Required (CR)
Quality Standards(and link to Partnership Agreement) / EP, PE, CR5.1 - Is the Centre data held on CMI system accurate and up to date and in line with information on the HUB ?
5.2 - Identify a staff member responsible for CMI Learner registration, achievement tracking, certificate checking and effective distribution
5.3 -Is there a procedure for accurate and timely registration of Learners? Are Learners registered within 6 weeks of commencement of course
Ofqual G5[1]
5.4 - Are Learner records and details of achievements accurate, kept up to date, securely stored and available for verification and auditing by CMI, including a Learner tracking process
Ofqual H2
5.5 - Learner fees are collected before course completion. Certificates are not withheld whilst awaiting Learner payment.
Ofqual H6
5.6 - Are there agreements
with third parties and sub-contractors to ensure that all policies and requirements referred to in this Agreement are enforceable with third parties and sub-contractors?
Ofqual C1
5.7 - What will your process be for issuing CMI results to students?
Ofqual H6
5.8-Is there a process to deal with change of Learner status with regard to CMI qualifications e.g the Learner changes course, the Learner is referred, deferred or exited for malpractice?
5.9- Is there a complaints handling procedure for Learners?
Ofqual; 2.3 (i)
Section 6 – Level 3 QA Indicators- Centre Staff, Staffing Resources and Monitoring
Effective Provision (EP), Partially Effective but requiring some change / addition, (PE), Significant Changes / Additions Required (CR)
Quality Standards(and link to Partnership Agreement) / EP, PE, CR6.1 - Does the Centre have appropriately qualified teaching and assessing staff?
Have staff qualifications been verified? Is there evidence for this activity that can be shared with CMI?
Ofqual A5.2 (a)
NB - CMI would expect that staff be qualified to at least the level they are currently teaching AND have a teaching qualification or five years’ experience of assessment. / THE CVs OF ALL STAFF NEED TO BE UPLOADED TO THE HUB FOR APPROVAL PRIOR TO THE VISIT. THIS LIST WILL BE CHECKED DURING THE VISIT.
6.2 - Is there an induction process for new Centre staff and does this include induction to CMI procedures?
Ofqual D8.1
6.3 - Does the Centre support and record the continual professional development (CPD) of staff for CMI delivery?
Ofqual D8.1
6.4 - Do teaching and assessing staff have sufficient time for programme planning, delivery, assessment, internal verification and standardisation activities?
Ofqual C2.3(f) and 2.3(g)
Section 7- Level 3 QA Indicators- Equality, Diversity, Health and Safety, Data Protection
Effective Provision (EP), Partially Effective but requiring some change / addition, (PE), Significant Changes / Additions Required (CR)
Quality Standards(and link to Partnership Agreement) / EP, PE, CR7.1 - What is the provision for equal access for Learners, special consideration, reasonable adjustments, equality and diversity?
Ofqual G6 and G7
7.2 - Are there effective monitoring systems in place for equality and diversity and health and safety?
Ofqual C2.3 (h)
7.3 - How is the personal data of Learners protected?
Section 8- Level 3 QA Indicators – Learner Support and Student Experience
Effective Provision (EP), Partially Effective but requiring some change / addition, (PE), Significant Changes / Additions Required (CR)
Quality Standards(and link to Partnership Agreement) / EP, PE, CR8.1 - Is there a Learner recruitment process that ensures Learners are on appropriate courses?
8.2 - Does the Centre have an effective process for Recognition of Prior Learning (RPL), exemptions and progression?
Ofqual E10
Is the Centre aware of the CMI Recognition of Prior Learning ( RPL) policy?
Is the centre aware of with regard to entry criteria?
8.3 - How does the Centre consult with Learners, staff and other stakeholders as part of all programme review processes?
8.4 - How is a Learner’s progress monitored and continually reviewed to maximise achievement? (6.4, 14e) UK Quality Code for Higher Education. (UKQCHE) B3, B4
NB – this will include lapsed and deferred students. CMI registration is for 5 years. Failure to achieve the full number of credits required in the time allowed may mean that a learner is entitled to a lesser award.
8.5 – Is there adequate provision of physical resources to support learning and assessment?
Ofqual A5.2
Virtual Learning Environment ( VLE)? WIFI? Telephony? Broadband? Provision of mobile devices?
8.6- Learner support in relation to CMI qualifications?
8.7 -Is there Learner support in relation to avoiding plagiarism and buying in Assessments?
NB – Guidance on referencing and avoiding plagiarism will be available on the CMI website.
8.8 –Is there Learner input into quality management of courses accredited by CMI?
8.9 –Is there a process to deal with change of Learner status with regard to CMI e.g Change to course, referral, deferral, malpractice?
8.10 –What is the process for certification?
Section 9 – Level 3 QA Indicators- Assessment & Verification
Effective Provision (EP), Partially Effective but requiring some change / addition, (PE), Significant Changes / Additions Required (CR)
Quality Standards(and link to Partnership Agreement) / EP, PE, CR9.1 - Are there clearly defined roles for delivery, assessment and verification? (8a, 8c).UK Quality Code for Higher Education (UKQCHE) B6
9.2 - Are there clearly defined assessment procedures across all Assessors, locations, units and Learners.
Ofqual E5.1
9.3 -Is the Assessment documentation clear and consistent across all qualifications (8a, 8d)and in line withCMI’s language policy
Ofqual G3;G9;G1.1;D1.1;E4.2
9.4 - What system is used to ensure the authenticity of Learner work?
Ofqual G8
9.5 -How do you ensure that Assignment briefs have suitable tasks and are linked to appropriate assessment criteria?
Ofqual G3; G9; G1.1;D1.1;E4.2
9.6 - Is there a clear internal verification process that reviews the assessment decisions and the assessment briefs before issue to Learners?
Ofqual D1.2; E4.2
NB – CMI may wish to moderate assessments for CMI learning outcomes signposting and to ensure they are likely to provide the required evidence for certification.
9.7 - Are there regular minuted team meetings to discuss CMI delivery, assessment, verification and standardisation activities?
Ofqual D3
9.8 -Is there a cycle of programme review to improve quality of learning experience?
Ofqual D3
9.9 - Is there an appropriate range of Learner evidence available for review by CMI Moderators?
Ofqual E4.2(e)
NB – If an entire cohort is registered for dual accreditation then the same sample used by the external examiner can be used by the CMI moderator.
9.10 – Has the Centre met CMI requirements in relation to external sampling of Learner work?
Ofqual H2; H5
9.11 - Is there a policy in place for Learner appeals and complaints and Learner/staff malpractice?
Ofqual C2(i); I
9.12 - Is there a ‘Malpractice and Maladministration Policy’ that includes a process for reporting serious assessment malpractice to CMI?
Ofqual A8.3-A8.6
9.13 -How are conflicts of interest identified, documented and acted upon in relation to assessment and quality assurance processes?
Ofqual A4.1(b)
9.14 -How is the Centre maintaining confidentiality of assessment material?
Ofqual G4
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Section 10 – Comment, Actions & Risks
Comment:
For the attention of CMI staff:Actions Required:
Criteria number / Action required / By Whom / Due date / Completion DateCurrent Sanctions Status: / Level
Risk Level / Sanction (from CMI Centre Sanction Policy)
Level 1 / Action points to be completed by set deadline.
Level 2 / Suspension of Registration - Action points to be completed by set deadline.
Level 3 / Suspension of Registration & Certification - Action points to be completed by set deadline.
Level 4 / Removal of approval for specific qualification(s) - Action points to be completed by set deadline.
Level 5 / Withdrawal of Centre Approval. The regulator will be informed.
Centre Programme Director
Signed: / Date:
CMI Quality Manager
Signed: / Date:
CMI Customer Satisfaction Survey
Please take time to complete the survey at in order that we can understand your views and look to continuously make improvements in what we offer and how we work at CMI.
International Centre Visit Report AB/QA/0045/JUN16/V1
[1]The requirements of our regulatory body are referenced throughout the document and are shown as ‘Ofqual XX’.