Advantaged Care at Prestons Lodge
RACS ID: 1038
Approved provider: Advantaged Care 2 Pty Limited ATF The Prestons Lodge Trust
Home address: 18 Melaleuca Place PRESTONS NSW 2170
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 17 November 2020.We made our decision on 29 September 2017.
The audit was conducted on 15 August 2017 to 16 August 2017. The assessment team’s report is attached.
We will continue to monitor the performance of the home including through unannounced visits.
Most recent decision concerning performance against the Accreditation Standards
Standard 1: Management systems, staffing and organisational development
Principle:
Within the philosophy and level of care offered in the residential care service, management systems are responsive to the needs of care recipients, their representatives, staff and stakeholders, and the changing environment in which the service operates.
1.1 Continuous improvement Met
1.2 Regulatory compliance Met
1.3 Education and staff development Met
1.4 Comments and complaints Met
1.5 Planning and leadership Met
1.6 Human resource management Met
1.7 Inventory and equipment Met
1.8 Information systems Met
1.9 External services Met
Standard 2: Health and personal care
Principle:
Care recipients’ physical and mental health will be promoted and achieved at the optimum level in partnership between each care recipient (or his or her representative) and the health care team.
2.1 Continuous improvement Met
2.2 Regulatory compliance Met
2.3 Education and staff development Met
2.4 Clinical care Met
2.5 Specialised nursing care needs Met
2.6 Other health and related services Met
2.7 Medication management Met
2.8 Pain management Met
2.9 Palliative care Met
2.10 Nutrition and hydration Met
2.11 Skin care Met
2.12 Continence management Met
2.13 Behavioural management Met
2.14 Mobility, dexterity and rehabilitation Met
2.15 Oral and dental care Met
2.16 Sensory loss Met
2.17 Sleep Met
Standard 3: Care recipient lifestyle
Principle:
Care recipients retain their personal, civic, legal and consumer rights, and are assisted to achieve active control of their own lives within the residential care services and in the community.
3.1 Continuous improvement Met
3.2 Regulatory compliance Met
3.3 Education and staff development Met
3.4 Emotional Support Met
3.5 Independence Met
3.6 Privacy and dignity Met
3.7 Leisure interests and activities Met
3.8 Cultural and spiritual life Met
3.9 Choice and decision-making Met
3.10 Care recipient security of tenure and responsibilities Met
Standard 4: Physical environment and safe systems
Principle:
Care recipients live in a safe and comfortable environment that ensures the quality of life and welfare of care recipients, staff and visitors
4.1 Continuous improvement Met
4.2 Regulatory compliance Met
4.3 Education and staff development Met
4.4 Living environment Met
4.5 Occupational health and safety Met
4.6 Fire, security and other emergencies Met
4.7 Infection control Met
4.8 Catering, cleaning and laundry services Met
Home name: Advantaged Care at Prestons Lodge Date/s of audit: 15 August 2017 to 16 August 2017
RACS ID: 1038 6
Audit Report
Name of home: Advantaged Care at Prestons Lodge
RACS ID: 1038
Approved provider: Advantaged Care 2 Pty Limited ATF The Prestons Lodge Trust
Introduction
This is the report of a Re-accreditation Audit from 15 August 2017 to 16 August 2017 submitted to the Quality Agency.
Accredited residential aged care homes receive Australian Government subsidies to provide quality care and services to care recipients in accordance with the Accreditation Standards.
To remain accredited and continue to receive the subsidy, each home must demonstrate that it meets the Standards.
There are four Standards covering management systems, health and personal care, care recipient lifestyle, and the physical environment and there are 44 expected outcomes such as human resource management, clinical care, medication management, privacy and dignity, leisure interests, cultural and spiritual life, choice and decision-making and the living environment.
Each home applies for re-accreditation before its accreditation period expires and an assessment team visits the home to conduct an audit. The team assesses the quality of care and services at the home and reports its findings about whether the home meets or does not meet the Standards. The Quality Agency then decides whether the home has met the Standards and whether to re-accredit or not to re-accredit the home.
During a home’s period of accreditation there may be a review audit where an assessment team visits the home to reassess the quality of care and services and reports its findings about whether the home meets or does not meet the Standards.
Assessment team’s findings regarding performance against the Accreditation Standards
The information obtained through the audit of the home indicates the home meets:
· 44 expected outcomes
Scope of this document
An assessment team appointed by the Quality Agency conducted the Re-accreditation Audit from 15 August 2017 to 16 August 2017.
The audit was conducted in accordance with the Quality Agency Principles 2013 and the Accountability Principles 2014. The assessment team consisted of two registered aged care quality assessors.
The audit was against the Accreditation Standards as set out in the Quality of Care Principles 2014.
Details of home
Total number of allocated places: 132
Number of care recipients during audit: 51
Number of care recipients receiving high care during audit: 35
Special needs catered for: Dementia specific – 16 beds
Audit trail
The assessment team spent 2 days on site and gathered information from the following:
Interviews
Position title / Number /Facility manager / 1
Director of Care / 1
Representatives / 2
Care staff / 7
Physiotherapist / 1
Registered nurse / 2
Care recipients / 18
Diversional therapist / 1
Medical Officer / 1
Catering staff / 1
Laundry staff / 1
Cleaning staff / 3
Maintenance staff / 1
Sampled documents
Document type / Number /Personnel files / 2
Care recipients' files / 7
Medication charts / 10
Other documents reviewed
The team also reviewed:
· Activities program, evaluation records, assessments and care plans
· Allergy and modified food charts
· Cleaners manuals and daily cleaning schedules
· Clinical care assessment, care planning documentation, progress notes, medical notes, medical specialists reports, allied health reports and treatment records, pathology results, case conference records, accident/incident reports, advance care directives
· Clinical monitoring charts including weights, temperature, pulse, blood pressure, blood glucose levels, pain, wound, bowel, behaviour
· Continuous improvement documentation including: Continuous improvement action plan, feedback forms, self-assessment tool, audit schedule, audits, clinical indicators, care recipients & staff survey results, incident and accidents data.
· Comments and complaints register
· Compulsory reporting register
· Education documentation including: Education calendar, attendance records and evaluation, orientation records, clinical skills, general service workers & maintenance skills assessments, mandatory training records.
· Emergency and fire safety documentation including: annual fire safety statement, care recipient evacuation folder, fire safety system maintenance and inspection records, emergency evacuation folder with care recipients’ details and identification tags, fire and emergency procedures, emergency contact numbers.
· Infection control documentation including: outbreak management information kits and resources, care recipient and staff vaccination records, pest control service records, infection control monthly reports
· Human resources documentation including: Staff roster, allocation sheet and staff replacement sheet, police checks register, staff handbook
· NSW food authority audit report
· Maintenance, stock management and external services documentation including: clinical and non-clinical stock management documentation, planned programmed maintenance program and records, reactive maintenance log (electronic), approved supplier/contractors list
· Medication records including drug register of schedule eight medications, medication incident reports, medication fridge temperature monitoring charts, medication advisory committee meeting minutes, pharmacy order forms
· Meeting minutes - Care recipients, staff, Clinical issues meeting
· Preston Lodge action plan, 15 – 16 August 2017
· Privacy statement
· Resident information handbook, resident accommodation agreements
· Vision statement, goals and organisational chart forms
· Work Health and Safety (WH&S) system records
Observations
· Activities in progress
· Australian Aged Care Quality Agency re-accreditation audit notices displayed
· Brochures and posters - external complaints and advocacy services, various others
· Care recipient, contractor and visitor sign in/out books
· Charter of residents’ rights and responsibilities displayed
· Chemical storage, safety data sheets
· Cleaning trolley and cleaning in progress
· Daily activity program displayed
· Daily menu and servery list of care recipient’s menu choice
· Dining environments during lunch and beverage services with staff assistance, morning and afternoon tea, staff serving/supervising, use of assistive devices for meals and care recipients being assisted with meals in their rooms,
· Emergency evacuation kit and fire alarm procedures on display
· Evacuation diagram and folded evacuation stretcher
· Hairdressing salon
· Indoor and outdoor living environment with courtyards, with seating areas and private lounges, care recipients’ rooms
· Interactions between staff, care recipients and visitors
· Medications - including storage, medication trolley, emergency stock, medication refrigerator and medication administration rounds
· Mobility and lifting equipment, manual handling and mobility aids in use and storage, pressure relieving equipment
· Noticeboards, whiteboards - care recipients/relatives and staff.
· Nurse call system and response by staff
· Personal protective equipment in use, kits, spills kit, hand washing facilities – signs and hand sanitiser dispensers, infection control resource information, waste disposal systems (including sharps containers, contaminated waste bins and general waste bins), colour coding charts
· Secure storage of care recipient and staff information
· Security systems (key pad locks).
· Sign in/out books
· Staff work areas, staff clinical areas, utility rooms, education room
· Suggestion box and feedback forms.
· Supply storage areas
Assessment information
This section covers information about the home’s performance against each of the expected outcomes of the Accreditation Standards.
Standard 1 - Management systems, staffing and organisational development
Principle:
Within the philosophy and level of care offered in the residential care services, management systems are responsive to the needs of care recipients, their representatives, staff and stakeholders, and the changing environment in which the service operates.
1.1 Continuous improvement
This expected outcome requires that “the organisation actively pursues continuous improvement”.
Team’s findings
The home meets this expected outcome
Advantaged Care Prestons Lodge (the home)has a system to identify, record and implement continuous improvement initiatives across the accreditation standards. Initiatives are identified through internal reviews, staff and care recipient feedback from meetings. The home also utilises feedback obtained through comments forms to identify any improvements as well as recording compliments and complaints. The home recently established a Quality Committee to identify, evaluate and disseminate information about continuous improvement initiative. The committee is chaired by the facility manager with representation by various department heads including clinical, catering and leisure staff.
Improvement initiatives recently implemented by the organisation in relation to Standard 1 include:
· Based on a steady increase in occupancy rates at the home, staff identified a need to purchase additional equipment to increase care recipient comfort and quality of life. In consultation with care staff management assessed care recipient needs and arranged the purchase of additional equipment including air mattresses, wheel chairs and walking frames. Care recipients said that they felt comfortable in their rooms and are satisfied that their healthcare needs are being met
· Due to a steady increase in occupancy, management identified the need to establish a forum for care recipients and representatives to make suggestions, talk about general issues and discuss matters of concern to them. In March 2017, the home established a process for resident and relative meetings. Meetings have commenced and are currently held every second month. Participation in meetings has generally been productive.
1.2 Regulatory compliance
This expected outcome requires that “the organisation’s management has systems in place to identify and ensure compliance with all relevant legislation, regulatory requirements, professional standards and guidelines”.
Team’s findings
The home meets this expected outcome
The home has systems to identify and ensure compliance with relevant legislation, regulatory requirements, professional standards and guidelines. The organisation identifies any required changes to policy and practice and advises the home accordingly. Staff reported that updates on regulatory issues are communicated to them and they displayed knowledge and understanding of regulatory requirements.
Examples of responsiveness to regulatory compliance relating to Accreditation Standard One include: staff attendance compulsory education sessions, information on in-house and external complaints system, criminal history checks, notification of re-accreditation audits.
1.3 Education and staff development
This expected outcome requires that “management and staff have appropriate knowledge and skills to perform their roles effectively”.
Team’s findings
The home meets this expected outcome
The home has a system to ensure that management and staff have knowledge and are appropriately skilled to perform their roles effectively. The system includes an orientation program comprising of mandatory training in fire safety, manual handling, infection control, workplace health and safety and other training relating to staffs work requirements. The home’s Director of care monitors training requirements, delivers training and conducts competency assessments. Staff confirmed they attended induction and training on entry to the home and participation in on-going education and training. Sample checking of training records confirms the home’s commitment to education and training.
Education provided by the home relating to Accreditation Standard One includes: use of equipment, chemicals store and use, elder abuse and mandatory reporting, rostering and use of the home’s electronic clinical documentation system.
1.4 Comments and complaints
This expected outcome requires that "each care recipient (or his or her representative) and other interested parties have access to internal and external complaints mechanisms".
Team’s findings
The home meets this expected outcome
The home provides care recipients and representatives with access to internal and external complaints mechanisms. The home’s internal comments and complaints forms are available at the entrance to the home. Care recipients and representatives can place their feedback forms in a letter box style drop box which is also located at the entrance to the home. Care recipients can raise concerns verbally with management or registered nursing staff. The Facility Manager is responsible for complaints management. The home provides information and brochures at the reception desk on processes for making a complaint externally. These brochures are available in a variety of languages at reception. Information on how to make a complaint is also documented in the homes resident/representatives handbook. Residents meetings are conducted regularly giving care recipients and representatives an opportunity to raise matters of concern. Care recipients and representatives are aware of the home’s comment or complaints system. Three care recipients’ representatives raised complaints during the reaccreditation audit about the care and services provided in the home. The management of the home have undertaken actions to address the care recipients’ representatives concerns and are working towards achieving a resolution.