Annexure A
Public Safety & Community Development
KEY PERFORMANCE INDICATORS
This Annexure outlines the specific Municipal Key Performance Areas (KPA) as prescribed by Regulation R805, namely:
LEDLocal Economic Development
BSDSustainable Service Delivery and Infrastructure Development
MFVMMunicipal Financial Viability and Management
MTIDMunicipal Transformation and Institutional Development
GGPPGood Governance and Public Participation
The Key Performance Indicators and Targets per quarter for the 2010/11 FY for each KPA are also indicated. In accordance with the Regulations the weighting has been indicated per KPI and will be 80% of the performance score.
Strategic
National KPA / IDP Goal / Key Performance Indicator / Unit of measurement / Targets / WeightQ1 / Q2 / Q3 / Q4
BSD / Enhance Social Development / Implementation of Integrated Human Settlement Strategy / 40% implemented to policy or 3 projects / 25% / 25% / 25% / 25%
BSD / Enhance Social Development / Percentage/ No of HH that meet agreed standards (all existing informal settlements to be formalised with land use plans for economic and social facilities and with the provision of permanent basic services) - Informal areas / 20& of HH without/ 80% of HH that meet standards / 3% / 3% / 3% / 4%
BSD / Ensure a Safe & Secure Environment / Reviewed Disaster Management Framework/ Plan / Disaster Management Framework/ Plan reviewed Annually / 100% / 100% / 100% / 100%
BSD / Ensure a Safe & Secure Environment / Effective fire brigade service / % of Fire Brigade service that meets agreed standards / 20% / 20% / 20% / 20%
BSD / Ensure a Safe & Secure Environment / Develop and implement a comprehensive law enforcement strategy / % Decrease in traffic violations / 30% / 29% / 28% / 27%
Operational
National KPA / Objective / Programme / KPI Name / KPI Definition / Target Unit / POE / Target / WeightQ1 / Q2 / Q3 / Q4
Basic Service Delivery / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Admin / % completion of the project with full quality, cost, time, environmental and health and safety control exercised / % of project completed / Capital Budget / % / 100
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Effective Management and supervision of the SDBIP on the KPIs of Directorate: Facilities management / 90% of the KPI's of the sub directorate have been met / % of KPI's met as per Ignite Dashboard report / Updated SDBIP and report / % / 90 / 90 / 90
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Effective Management and supervision of the SDBIP on the KPIs of Directorate: Fire, Rescue and Disaster Management Services / 90% of the KPI's of the sub directorate have been met / % of KPI's met as per Ignite Dashboard report / Updated SDBIP and report / % / 90 / 90 / 90
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Effective Management and supervision of the SDBIP on the KPIs of Directorate: Housing / 90% of the KPI's of the sub directorate have been met / % of KPI's met as per Ignite Dashboard report / Updated SDBIP and report / % / 90 / 90 / 90
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Effective Management and supervision of the SDBIP on the KPIs of Directorate: Library / 90% of the KPI's of the sub directorate have been met / % of KPI's met as per Ignite Dashboard report / Updated SDBIP and report / % / 90 / 90 / 90
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Effective Management and supervision of the SDBIP on the KPIs of Directorate: Sport, arts, culture & heritage / 90% of the KPI's of the sub directorate have been met / % of KPI's met as per Ignite Dashboard report / Updated SDBIP and report / % / 90 / 90 / 90
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Effective Management and supervision of the SDBIP on the KPIs of Directorate: Traffic & Law Enforcement Services / 90% of the KPI's of the sub directorate have been met / % of KPI's met as per Ignite Dashboard report / Updated SDBIP and report / % / 90 / 90 / 90
MFVM / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Implementation of Internal audit queries from date of final report / % of queries rectified within 6 months / % queries rectified / Audit report / % / 0 / 40 / 40 / 80
MFVM / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Management of external audit queries / No of audit queries completed within 30 days / % of target achieved / Audit responses / % / 100
MFVM / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / SDBIP reporting to council / Timeous reporting to MM before due dates / Monthly / SDBIP / % / 100 / 100 / 100 / 100
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Development of MSP/SOP / Inputs sent to Manager: ICT for Master Systems Plan/Strategic Objectives Plan by end January / % completed / MSP/SOP / # / 1
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Submission of Annual Report information / Departmental Input submitted by due date / By end August / Annual report / # / 1
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Submission of SDBIP information / Departmental Input submitted by due date / By end February / SDBIP / #
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Submission of Budget information / Departmental Input submitted by due date / By end February / Budget / #
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Submission of TAS information / Departmental Input submitted by due date / By end March / Annual report / #
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Submission of IDP information / Departmental Input submitted by due date / By end November / Annual report / # / 1
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Ensure proper procurement practices / No of successful appeals against municipality on the awarding of tenders. / % of successful appeals / Audit report / # / 0 / 0 / 0 / 0
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Assignments from municipal manager / Assignment implemented within required timeframes / % of assignments addressed / Written responses / % / 100 / 100 / 100 / 100
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Achievement of employment equity targets / % of employment equity targets of positions below level 8 filled achieved / % of target achieved / EE targets / % / 100 / 100 / 100 / 100
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Implementation of Council resolutions / Items implemented within required timeframe / % delivered within required timeframe / Council resolution / % / 100 / 100 / 100 / 100
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Development of human resources / Guidance and support provided to staff measured by complaints by staff / # of complaints allowed / # / 25 / 50 / 100
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Skills Development / # of targeted individuals trained / % trained / % / 30 / 100
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Ensure proper implementation of the Performance Management System including review / Quarterly Review in accordance with PMS Framework / quarterly reviews / Reports / # / 1 / 1 / 0 / 1
MTID / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Attend to all incoming documents, post, etc within 10 working days / % within 10 working days / % within required timeframe / % / 95 / 95 / 95
MFVM / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Category deviations / Variations per category in excess of 10% should be explained / all variations above target explained / % / 0 / 0 / 0 / 10
MFVM / To ensure a safe, healthy, clean and sustainable external environment for all Breede Valley's people / Awarding of MFMA compliant procurement contracts / Percentage of tenders awarded that comply with MFMA compliant procurement policy / % of target achieved / Tender documentation / % / 100 / 100 / 100 / 100
CORE COMPETENCY FRAMEWORK
Core Managerial Skill / Select prof. level(refer Annexure C) / Definition / Weight
Strategic Leadership and Management / Skills to be able to provide a vision, set the direction for the municipality or department and inspire others in order to deliver on the municipality's mandate
Programme and project management / Skills to enable the individual to plan, manage, monitor and evaluate specific activities in order to ensure that policies are implemented and that local government objectives are achieved
Financial Management / Skills required to manage projects and/or department work within the constraints of a budget. This includes being able to plan a budget at the beginning of the financial year, controlling costs throughout the year by allocating resources appropriately and understanding and anticipating the impact of other departments on own budget and adopting where necessary.
Change Management / Skills to initiate and support municipal transformation and change in order to implement new initiatives successfully and deliver on service delivery commitments.
Knowledge management / This includes the working knowledge of Council regulations, by-laws and policies, National, Provincial and Local Government structures and applicable legislation.
Problem solving and analytical thinking / Be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions in a timely manner
People and diversity management / Skills to manage and encourage people, optimise their outputs and effectively manage relationships. This includes holding regular meetings with his/ her team so that information can be shared and so that the team is aware of decisions that may affect them. It also involves distributing workloads so that individual skills are used appropriately and so that the work is evenly spread, making sure that the team has the necessary tools and resources in order to do their work and motivating the team so that they are committed to achieving the goals of the department and ultimately the municipality
Client orientation and customer focus / Whether providing a service to an internal or external customer this means trying to determine the needs of the customer and then meeting those needs. At a minimum employees are required to react to queries, keeping promises, being honest in all their dealings, adhering to policies, procedures and delegations, keeping the client up to date, being friendly and helpful and solving problems quickly and without argument. Ideally managers are required to be proactive by trying to understand needs of the customer and providing an appropriate service based on these underlying needs
Service delivery innovation / This is about wanting to work well to achieve a high standard by trying to improve on the way things are done and by working towards achieving the work objectives. It is also about putting plans into action, meeting deadlines, taking initiative and solving problems to make sure that things get done. Employees do not wait to be told to do something but rather are encouraged to use their initiative to make sure that things get done accurately and efficiently.
Communication / Skills to be able to exchange information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
Accountability and ethical conduct / Must be able to display and build the highest standards of ethical and moral conduct in order to promote confidence and trust in the municipality
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