JOB TITLE:Floating Support Lead
REPORTS TO:Service Manager
DIRECT REPORTS:None
LOCATION:Luton (Travel to Central Office & Projects, as required)
SALARY:£20,785
ACCOUNTABILITIES:
- Continuously demonstrate respect, dignity and support of all service users, colleagues and external partner.
- Undertake Triage and Assessment with potential new service users after they have been referred to Penrose Synergy.
- Provide immediate support and crisis intervention to Priority 1 referrals
- Create, develop and maintain support plans and risk management plans from the assessments completed.
- Practically support service users to achieve items they have identified in their support plans.
- Ensure all risk control measures are followed, and shared, as identified on the individuals risk assessment.
- Ensure an appropriate level of work is completed (Priority 1) and available to a Support Officer when handed over for continuation of work with service users.
- Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS.
- Achievement of personal KPI targets and objectives.
The post holder will be required to demonstrate strengths in all the indicators set out in the relevant competency requirements. More specifically, the post holder will:
- Ensuring all individuals assigned to case load have a comprehensive assessment fully completed to a suitably high standard.
- Create and implement support plans with Service Users with realistic and timed outcomes set by the individual.
- Liaise with referral agencies in regards to multi-disciplinary approaches, either pre-referral or once engaged with the service.
- To adhere to local procedures in regards to case management, including the transition from support worker to support assistant.
- Create and maintain strong working relationships with local housing representatives including, but not limited to; Homeless Prevention Officers, Local Landlords, Housing Benefit Team, Allocations Department, Temporary Accommodation, Housing Associations, Hostels, Supported Housing Schemes, Rehab Facilities.
- To understand and adopt the local and central organisational targets and objectives.
- To complete reports, including service user’s support plans, case notes and other documentation for managers, members of the management board and other agencies, as directed by your line manager in a timely and accurate manner and in accordance with policy and procedure.
- To follow and adhere to and ensure up to date knowledge of all Penrose’s policies, procedures and rules at all times.
- When requested provide guidance and support to relevant colleagues, such as volunteers, students, support assistants etc…, in line with the relevant policy and procedure.
- Promote and encourage best practice in Health & Safety and Environment.
- To familiarise themselves with each services Health & Safety policies, including emergency evacuation procedures.
- Ensure all the organisations rules/policies regarding Health, Safety and the Environment are strictly adhered to and that safe working practices are adopted at all times.
- To show continuous awareness and commitment to the organisations Lone Working Policies and Procedures.
- Ensure consistent and effective implementation of Penrose’s Equality & Diversity policy and procedures.
- Positively promote an environment within Penrose which respects and values the diversity of both staff and service users.
- To demonstrate an active awareness and commitment to the changes within the marketplace the organisation operates.
- To take personal responsibility for own on-going development and learning.
- Attend and participate in internal and external meetings and training as directed by your line manager.
- To continuously demonstrate respect and professionalism in your conduct with all your peers, colleagues and managers, both internally and externally.
- Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
FLOATING SUPPORT WORKER – PERSON SPECIFICATION
Qualifications and Experience / Rating / Application Form / InterviewAppropriate professional qualification:
NVQ / Diploma level 3 in Health & Social Care / Mental Health / Housing or professional equivalent / Essential /
Experience of working with individuals who have housing related support issues / Essential /
Practical experience of drafting and agreeing support plans and providing appropriate interventions for service user and liaising with other professional to bring the plans to fruition / Essential /
Experience of working with individuals who have; diagnosed or undiagnosed mental health conditions, learning disabilities, homeless or those at risk of homelessness, offending behaviour / Essential / /
Clear evidence and experience of successful reintegration of service users into the community / Essential / /
Experience of providing housing support and practical assistance within a residential or outreach support role / Desirable / /
Knowledge / Rating / Application Form / Interview
Excellent understanding of the housing and social needs of individuals with varying needs / Essential / /
Understanding and practical application of key legislation regarding social care, housing and mental health / Essential / /
Knowledge of Health & Safety and Equality legislation and practice / Desirable / /
Understanding of the challenges and stigma faced by those experiencing marginalisation / Desirable /
Skills and abilities / Rating / Application Form / Interview
Excellent and proven ability to form effective positive and motivational relationships / Essential /
Excellent oral and written communication skills / Essential /
Able to influence and negotiate positive outcomes with service users external agencies / Essential / /
Able to show consideration and respect to service users and colleagues alike / Essential /
Ability to maintain accurate records and write clear reports using bespoke software and branded packages / Desirable / /
Luton Universal Support Lead JD – reviewed August 2017 – Emmeline Irvine