Hostel Management Assistant
Job Specification

Department: Nightingale House

Responsible to:Assistant Hostel Manager

Responsible for: None

Hours of work: An average of 35hours per week Monday to Friday on a rota basis. Flexibility required.

Job purpose

To assist in the delivery of a comprehensive and efficient Hostel Management Service to Cadwyn Housing Association.

Key outputs of the role:

  1. The first point of contact for all Nightingale House stakeholders and residents.
  2. Take responsibility for the administration, maintaining records and any housing management tasks in relation to Nightingale House.
  3. Provide generic unplannedsupport to residents as and when required.
  4. Maximise rent collection by liaison with relevant organisations and supporting residents with their claims.
  5. Support and contribute to resident participation.
  6. Maintain the health and safety of the hostel building and resident’s rooms.
  7. Welcoming new families to the hostel including risk assessing and identify immediate support needs.
  8. Manage all aspects of the repairs service including producing repairs reports as and when required by Assistant Manager.
  9. Manage the procurement process and the supply efficiently and effectively including maintaining financial records.

Hostel Management Assistant
Person Specification

Requirement
Skills and knowledge
  • Excellent communication skills both written and verbal

  • Competent using Microsoft Word, Excel, Outlook to an intermediate level

  • Supported Housing and Housing Management IT systems

  • Understanding of confidentiality and the ability to handle sensitive information

Experience
  • Working in a reception role

  • Working as part of a team

  • Cash handling

  • Producing data reports in response to requests

  • Working with vulnerable people

  • Contact with a range of different agencies

Personal attributes and attitude
  • Shows respect and empathy for others

  • Takes personal responsibility for meeting customer needs and resolving issues

  • Proposes a timely solution / way forward to issues, problems and situations

  • Tailors content of communication to meet the needs and interests of the audience

  • Treats all customers with dignity and respect

  • Produces work to a high standard

  • Takes personal responsibility for own tasks and objectives

  • Offers ideas and suggestions for improvement

  • Adheres to guidelines and procedures

  • Employs logical order and structure

  • Uses initiative to prioritise tasks

  • Co-operates with others to achieve business success

  • Responds positively to requests for help and support

Cadwyn is committed to the Principles of Equal Opportunities, Tenant Participation, Professionalism, Openness and Accessibility