Project Conflict Resolution

Project Conflict Resolution

Project Conflict Resolution

Project Conflict Resolution

Objective / : / This is a one-day intensive workshop providing participants with the key communications skills for successful project delivery. It covers several major areas of project competencies: Stakeholder Analysis & Communications Planning, Influencing Skills for Conflict Resolution, Personality Traits & Management Styles, and Expectation Management. The workshop will adopt a blended approach of management theories and practical soft skills, with a strong emphasis on problem solving techniques in a project environment. Case studies, group discussion, and role playing will be used to illustrate how influencing and negotiation skills can be applied to real-life project environment.
Format / : / 50% Lectures, 50% Case study, role play, group discussion
Key Topics / : /
  1. Understanding Project Stakeholders
– The use of power-interest grid
– Understanding different needs of stakeholders
– Communication planning based on stakeholder analysis
  1. Managing Expectation
– The concept of progressive elaboration
– Effective communication for managing expectation
– The importance of prioritization and tradeoffs
  1. Project Negotiation for Conflict Resolution
– Sources of conflict
– Negotiation styles: Win-win approach to negotiation vs. traditional win-lose approach
– Understanding and mastering negotiating - sources of power and influence, stages of negotiation, negotiation as a collaborative process, negotiation tactics
  1. Resolution of Conflict by Understanding People’ Personality
– Four types of social styles
– Internal fears of each social style
– Best negotiation strategies through addressing opponent’s social style
  1. Conflict Resolution Simulation
– Negotiation with a vendor on procurement
– Negotiation with a colleague to resolve resource conflicts
– Negotiation with a client on expectation
Instructor / : / Paul Mau, MBA, MSocSc, PMP, CPIT(PD)
Paul has over 20 years on Project Management for large scale IT, Business Process Redesign, ERP and change management projects. His experience in the IT industry includes project management and consulting positions at HP and several public listed companies. Paul is a strong people manager making maximum use of his effective interpersonal, communication, and analytical skills.
Paul is a seasoned trainer in project management. He has delivered the full spectrum of PM courses from foundation course, PMP examination review course, to other advanced topics since 2002. Participants of the courses came from various disciplines such as IT, Consulting, Banking & Securities, Construction, Utilities, Trading, and Healthcare.
Paul has been serving PMI® for more than seven years and was one of the early batches PMP® trainers in Hong Kong. He is a PMP®, a Certified Professional of IT (Project Director), an assessor and a member of the Expert Group in the Hong Kong Institute for Hong Kong IT Professional Certification. He has earned a MBA degree from Keele University in UK, a Master of Social Science degree from University of South Australia, and a Master of Social Science from University of Hong Kong.

Certified PMP® can earn 8 PDU towards maintaining their PMP® credentials.

PMI, PMP, PMBOK and the Registered Education Provider logo are registered marks of the Project Management Institute, Inc.

Project Conflict Resolution

Date: / 9:00am – 5:30pm, 4 Oct 2014 (Sat) (8 PDU)
Venue: / TKP Conference Centre, 17/F., East Town Building, 41 Lockhart Road, Wanchai, Hong Kong
Speaker: / Mr. Paul Mau
Fee: / HK$2,000 (Early bird rate HK$1,800 – Register before 13 Sep)

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Fee: / HK$2,000 (Early bird rate HK$1,800 – Register before 13 Sep)

Contact Ms. Katie Chan at 22875190 or for inquiry or registration.

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