PROCESS DESCRIPTION FORMS

TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name:User Management
Process #:1
Location:Level 0
Input Data Flows:New User Information
Output Data Flows:User Account
Process Description:User will fill out a form to get access to the system and the information will be stored in the data store.
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: User Management
Process #: 1
Location: Level 0
Input Data Flows: Log in
Output Data Flows: User Account, Log in Approved/Denied
Process Description: Checks user accounts and will let the user know if they are approved or denied. Information will be stored in the data store.
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: User Management
Process #: 1
Location: Level 0
Input Data Flows: Log in Granted/Denied
Output Data Flows: Log in Approved/Denied
Process Description: Will say yes or no if user is in data store
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Incident Reporting
Process #: 2
Location: Level 0
Input Data Flows: Incident Report
Output Data Flows: Record Incident
Process Description: User will fill out an incident report form to put in for their computer problem.
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Assign Technician
Process #: 3.1.1
Location: Level 2
Input Data Flows: Incident Information
Output Data Flows: Finish Call
Process Description: Technician will receive the incident information and once the call is completed, the technician will finish the call.
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Assign Technician
Process #: 3.1.1
Location: Level 2
Input Data Flows: Assign Tech
Output Data Flows: Finish Call
Process Description: IT Professional will assign a technician and the call will be finished when the incident is completed.
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Assign Technician
Process #: 3.1.1
Location: Level 2
Input Data Flows: Tech Assignment
Output Data Flows: Finish Call
Process Description: Technician is assigned to a call and the call is finished.
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Open/Close Incident
Process #: 3.1.2
Location: Level 2
Input Data Flows: Open Incident
Output Data Flows: Complete Incident
Process Description: Incident is opened and sent to the IT professional and is a complete incident by the IT professional.
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Open/Close Incident
Process #: 3.1.2
Location: Level 2
Input Data Flows: Close Incident
Output Data Flows: Closed Incident, Completed Incident
Process Description: IT Professional will close incident after the call is finished and the incident will be closed.
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Notify User
Process #: 3.1.3
Location: Level 2
Input Data Flows: Completed Incident
Output Data Flows: Incident Finish Report
Process Description: The IT Professional will sent a report telling the user the incident is completed.
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Assign Tech & Close
Process #: 3.1
Location: Level 1
Input Data Flows: Begin Incident
Output Data Flows: Finished Incident
Process Description: Technician works on incident and finishes incident
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Complete Tech Work
Process #: 3.2
Location: Level 1
Input Data Flows: Incident Info
Output Data Flows: Tech Assign
Process Description: Incident is assigned to the technician
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Complete Tech Work
Process #: 3.2
Location: Level 1
Input Data Flows: Completed Incident
Output Data Flows: Closed Incident Info
Process Description: Technician comments on the repairs of the incidentand closes the incident.
TBD Investments Incident Management System
Data Dictionary Form: USE CASE PROCESS
Name: Report Processing
Process #: 4
Location: Level 0
Input Data Flows: Incident Report Info
Output Data Flows: Weekly Incident Report
Process Description: A timed process that generates a report for the manager.

1