Department Name

Directorate

Address 1

Address 2

Address 3

Post Code

PRIVATE & CONFIDENTIAL

NAME
ADDRESS1
ADDRESS2
ADDRESS3
POST CODE / Date: DATE
Ref No:
Direct Line: Number
Email:
Contact: NAME

Dear [name]

Grievance

I refer to our meeting held on [date] to discuss concerns you had raised. I now write to confirm the outcome of this meeting.

Following discussion we have agreed the following points:

[key points]

From this I can now confirm that the matter has been resolved and no further action will be taken.

OR

It was agreed that the issues could not be resolved on an informal basis, and you now have the option to submit a formal grievance notification form. If you wish to do this, you should submit this form to [name, address] within [number] days as described in the NHS Greater Glasgow and Clyde’s Grievance Policy and Procedure.

Meantime if you have any queries please do not hesitate to contact me on [phone number].

Yours sincerely