Individual Budgets:Working through disagreements about funding decisions (agreed version September 2012)

Introduction

The purpose of this dispute process is to provide information to families about how the council will work to resolve disagreements abouthow much funding the child receives through an individual budget.

The criteria by which a child is evaluated as eligible for funding and how funding is calculated is set out in the document“Children with Disabilities Access to Services”.

How support plans are considered and approved is set out in the document “Support Planning Guidance.”

Council staff will follow these guidelines to make decisions about eligibility, support plans and funding. The following process is intended to promote a positive approach to listening to families, ensuring all their views are considered and seeking to work through disagreements.This process does not affect the right of the family to use the complaints procedure at any time or at the end of this process set out below.

A process to resolve disagreements

  • The family may challenge the indicative allocation because they do not believe it is scored correctly.
  • If this is the case the family will be invited to show where they have been under or over scored and suggest a different score and a rationale. This will be considered by the social worker.
  • If after this reconsideration the family contest the score then the team manager will be asked to review the contested scores.
  • Following the review of the contested scores by the team manager the council will write to the family stating the score and the rationale. At this point the council will be confident that the RAS questionnaire has been completed fairly and is as accurate as possible.
  • Where the dispute is not about the scoring the family will be encouraged to plan with the indicative amount. The council can re-evaluate their position best after a support plan has been completed. The support plan process will provide a good test whether assessed need can be met at the price offered by the council.
  • If the family remains unhappy after planning then they will be offered a meeting with the team manager who will consider their point of view.

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  • If the family wishes after this meeting to challenge the allocation or after submitting their plan seek a higher allocation which children’s services feel they cannot agree then they may present their points of disagreement to the service manager.
  • The service manager will confirm the outcome of the discussion to the family in writing
  • The family can be supported in this process by anyone or any organization they choose. Four voluntary organizations understand the council’s Individual Budget process well and are available to support families with this process. Their contact details are set out below.

Name / How can they help / Contact Details
Pass it On Parents (Individual Budgets) / A community of parents who have experience of Individual Budgets sharing their knowledge, experience and tips with new families looking to direct their support / email
Phone Shelagh 07507 437 556
Skills for People / Supports families to do Individual Budget plans and help to connect to the local community. / Key House, Tankerville Place, Jesmond, Newcastle upon Tyne NE2 3AT
phone 0191-281-8737
website
Disability North / provide direct payments advice and support including information you need to know about how to budget for, employ and manage personal assistants / The Dene Centre, Castle Farm Road, Gosforth, Newcastle Upon Tyne, NE3 1PH
phone 0191 284 0480
email
website
Northeast Special Needs Network / supports families with disabled children/young people from birth to 25 yearsand has a team of advice workers / Northern Counties Site, Tankerville Terrace, Jesmond, Newcastle upon Tyne, NE2 3BB
phoneAdmin: 0191 281 2485
Family Advice Workers: 0191 281 2255 Web
Email:

For further information contact:Children with DisabilitiesService, The Civic Centre, BarrassBridge ,Newcastle Upon Tyne,NE1 8PU, Phone 0191 277-4700 Web