PPG Patient Steering Group –Meeting 6- Minutes11/10/16

Present:Derek Broomhead (DB) chair; Christine De-Bruyn (CD) chair; Evelyn Hemper (EH) secretary; Dennis Farnsworth (DF); Richard Hemper (RH); Alan Penney (AP); David Wood(DW)

Blake Foster (BF); Kathy Peasegood (KP) Deputy Practice Manager; Mark Sweeting (MS) IT Specialist

Blake, Kathy and Mark attended for the first part of the meeting and then left the PPG to continue with their meeting.

Subject / Action Point
Minutes from meeting 5 held on 09/08/16 were agreed / N/A
Review of Action points from Meeting 5 – Please see below / N/A
Agenda item “Objectives for patient improvements”. Blake asked the PPG to think of ways we can make improvements for patients. / 06/01
ALL
Evelyn provided a feedback document on walking the queues on 30/09/16 and 03/10/16. Evelyn to circulate the document. / 06/02
EH
Evelyn produced a step by step “Quick Start” guide to the online system. Evelyn to distribute the guide to all. It was agreed at the meeting that a training package is not necessary (see AP 05/08) as the help section on line is straight forward and comprehensive. The Quick Start guide is designed to help the patient with their initial login. / 06/03
EH
There is a requirement for the PPG Chairperson to be elected annually. The PPG must nominate and elect a Chairperson, this will be completed at the meeting in December. / 06/04
ALL
As time for the meeting was limited the majority of the requested agenda items were not discussed. It was agreed that these items would be included in the Agenda for meeting 7 in December. Evelyn to include in the agenda. / 06/05
EH
It was discussed and agreed that the PPG should be present in the waiting rooms on Mondays and Fridays for three weeks to walk the queues. Christine and Evelyn to create a rota to start on Monday 17th October to Friday 4th November. / 06/06
CD/EH
Date of next meeting 14th December at Burncross 11am

Dates for future meetings are as listed below:

Dates of meetings for 2017 to be agreed at meeting 7 on 14th December

List of Action Points brought forward

No / Action / Result
01/02 / All to think about which way the group should move forward / Disc
04/01 / Derek Broomhead to contact the practice to arrange a date/time to visit the surgery to obtain permission for contact details to be passed to the PPG Steering Group / Disc
04/04 / The meeting on 09/08/16 will include the Practice Management, this meeting will clarify which meetings they will attend / Disc
No / Action / Result
05/01 / Evelyn to add agenda item “Objectives for patient improvements to the agenda for meeting 6. / Disc
05/02 / Evelyn to add “Appointment System” to the agenda for meeting 6 / Disc
05/03 / The CQC report was “good”, Kathy to send report to Evelyn. EH to circulate to the group. / Disc
05/04 / Christine and Kathy to liaise re setting up a bookstall. If approved Christine to set this up. / C/F
KP/CD
05/05 / Kathy to liaise with Christine re Macmillan 2016 coffee morning / Disc
05/06 / Evelyn to circulate the PRG feedback to the PPG / Disc
05/07 / Evelyn to create guide for online system. Alan to QA the guide. Guide only made available to Alan on 10th October therefore this action is carried forward / C/F
EH/AP
05/08 / Christine to obtain training package for online system from Mark. Christine to liaise with Evelyn to agree rota for PPG presence in the waiting rooms. / Disc
05/09 / All to check CQC feedback. The CQC feedback was made available on 10th October, therefore this action is carried forward / C/F
ALL
05/10 / Christine and Derek to discuss and agree roles and responsibilities / C/F
DB/CD
05/11 / Christine to discuss dates with Kathy re Attendance by Doctor Rughani at future PPG meetings / C/F
CD/KP
05/12 / Outstanding agenda items to be discussed at future meetings / Disc
05/13 / Evelyn to add agenda item “Prescription Reviews” to the agenda for meeting 6 / Disc

List of New Action Points

No / Action / Owner
06/01 / The PPG to think of ways to make improvements for patients / ALL
06/02 / Evelyn to circulate the feedback from walking the queues to all / EH
06/03 / Evelyn to distribute the “Quick Start” guide / EH
06/04 / PPG steering committee to elect a Chairperson / ALL
06/05 / Evelyn to carry forward requested agenda items from meeting 6 to meeting 7 / EH
06/06 / Christine and Evelyn to create a rota for walking the queues from Monday 17/10 to 04/11. / CD/EH

List of Decisions

01 / 1 week prior to the meeting members of the Steering Group to confirm attendance, to allow Derek to book a suitable room.
02 / An agenda item needs to be requested for the next joint meeting with the Management team (09/08/16) to discuss how we can work together to resolve appointment issues.