Potential Problem Analysis Application Performance Standards

Problem Solving Decision Making,

KT Resolve

Potential Problem Analysis Application Performance Standards

Process Step / Performance Standards
1. Narrative / Your narrative should contain a one page overview of the plan you are trying to protect and the potential problems you analyzed and include the following:

What is the plan you are trying to protect
Why it’s important to complete this plan
What were the potential problemsyou selected
Why were they selected
How were the potential problems analyzed
Who was involved
How did you gather the information
How long did it take you to complete the analysis
What challenges did you face
What results did the analysis achieve
What are the next steps

If all your applications are related, you can submit a single narrative containing information on all the applications.
2. State the Action / Your Potential Problem Action Statement should:

Contain an action, a result, and modifiers
Time frame and cost are optional
Be succinct (no extraneous facts)
Be specific enough so that it is clear which potential problem you’re working on

You may list many Action Statements, but you will work on one Action Statement at a time
3. List Potential Problems / Your list of Potential Problems should:

Contain future undesirable deviations
Be written in object/deviation format

4. Assess the Threat / Your work should show which Potential Problems you will select to work on

Determine the likelihood (probability) of the potential problem using a High, Medium, Low scale
Determine the impact (seriousness) of the potential problem using a High, Medium, Low scale
Select the potential problems with High seriousness

5. Consider Causes for the Potential Problem / Your work should contain Likely Causes for each potential problem

List as many likely causes
Each likely cause should be written in object/deviation format
Each likely cause should explain how it could create the potential problem

Select likely causes that are most likely to occur and that are within your control to prevent
6. Take Actions to Address Likely Causes / Your Preventive Actionsshould:

Show how the action will reduce or prevent the likely cause from occurring
Be practical, feasible, and cost effective
Have resources and responsibilities assigned for each

7. Prepare Action to Reduce Likely Effects / Your Contingent Actions should:

Show how you plan to reduce the likely effect of a potential problem
Include plans that are feasible, practical, and cost effective
Include how long the plan is to be kept in place

You can have more than one contingent action for a potential problem
8. Set Triggers for Contingent Actions / Your Triggers should:

Tell you when the potential problem is about to occur or has occurred
Automatically start your contingent action OR if the trigger is a manual one, show who is responsible for triggering the contingent action
Indicate who will disable the trigger

A trigger should be assigned to each contingent action