Post Title: MEMBERSHIP AND ADMINISTRATION ASSISTANT
Location: Central Wimbledon (St George’s Rd)
Reporting to:Membership and Events Manager
Introduction
As the largest area based Chamber of Commerce, we have a strong reputation for being creative, innovative and placing our members at the heart of what we do. We have 650 members and over 3000 business customers. We are a small social enterprise that works in partnership with many organisations, including the public, private and community sectors.
This post is central to the success of what we do, often being the first point of contact for new enquiries and existing customers. You will be expected to provide a professional telephone service to callers and be able to advise them about membership and events and other service offers.
Your duties will be drawn from those outlined below. There is plenty of scope to develop your skills and experience.
Main duties
1.Membership
Providing a first point of contact for callers by phone and enquiries through email, social media and web sites
Handling general enquiries and signposting as appropriate
Promoting Membership and Chamber services over the phone
Following the membership process for new members and renewals of existing members
Keeping the customer relationship management system up to date and inputting new business contact details
2.Events
Setting up spreadsheets to record bookings
Taking payment over the phone using our on line booking system
Production of event materials and workshop packs
Producing attendee lists, badges and promotional materials
Attending events as a member of the team and undertaking agreed roles
3.Marketing
Updating the web site with relevant news and copy
Daily posting of news stories and photos to social media platforms, mainly Twitter, Facebook and Linked In
Keeping customer details up to date on marketing database, in line with GDPR policies
Working with the team on all marketing activity
4.General duties
Open and process post and emails and manage the sending of post on a daily basis
Order office supplies to assist efficient day to day running of the office
Filing and maintaining orderly paperwork and data records
Undertaking office risk assessment and health and safety duties
Experience and skills
Essential :
Presentable
Excellent telephone manner
Excellent time keeping
Good written and spoken English
Reliable
Able to organize your work, use own initiative and contribute ideas
Able to use Microsoft office and Outlook
Good knowledge of social media
Desirable:
Goodcustomer services skills
Good interpersonal and representational skills
Systematic approach to work with good organization
Able to do web site administration, knowledge of Wordpress
Able to use Excel
Willing to work as part of a team
Expected behaviours
To be very customer focused and able to “delight” the customer
To represent the organisation and its values in the expected way
To respect others
To have a positive and flexible approach to your work
To be willing to take opportunity to develop your skills and the contribution you make to the business