1851 Tyburn St.

Glendale, CA 91204

Tel: 818.246.7900

Fax: 818.246.2858

ascenciaCA.org

POSITION TYPE:Outreach Case Manager, Non-Exempt

DESCRIPTION:The Outreach Case Manager is responsible for connecting to and engaging with homeless people on the streets of the greater Glendale area in an effort to link them to services and housing. In addition to visiting commonly known places where homeless people congregate, the Outreach Case Managerresponds to requests for service made by first-responders (police, fire), business owners and residents who encounter people who are homeless. The Outreach Case Manager is based at Ascencia’s Access Center and works collaboratively with Access Center staff to ensure client needs are met.

REPORTS TO:Lead Outreach Case Manager

SALARY: $17 per hour

Duties and Responsibilities:

  • Develop professional and supportive relationships with homeless persons staying in outdoor locations or other places not meant for human habitation in the greater Glendale area;
  • Identify and document client needs through repeated contacts with homeless persons;
  • Provide information regarding services and transportation as needed to people seeking services;
  • Respond to calls for assistance from first responders, business owners, residents and hospital discharge planners;
  • Work in tandem with the primary (AccessCenter) case manager to assist clients in reaching their case plan goals;
  • Continually monitor and evaluate each client’s progression through their case management plan, and develop corrective action revisions to the plan as needed;
  • Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and Ascencia guidelines;
  • Actively participate in client- and program-related meetings and trainings;
  • Attend program-related community, coalition and committee meetings;
  • Inform community and faith organizations about the work of the Outreach Team and how they can refer homeless people for services;
  • Maintain related administrative record keeping and reporting systems;
  • Prepare case management related reports including but not limited to: outcomes, successes, etc;
  • Adhere to strict boundaries and professional ethics in the care of others;
  • Conducts crisis intervention as needed.

Qualifications and Requirements for this Position:

  • 4 year degree in human services, or comparable combination of education/work related experience required;
  • Experience in social service setting with working knowledge of case management systems and planning techniques;
  • Knowledge of outreach techniques, related resources and the Continuum of Care for homeless persons;
  • Experience working with homeless individuals and families strongly preferred;
  • Must be proficient in the following computer applications--Microsoft Word and Excel, and be able to learn how to use the required Homeless Management Information System (HMIS).
  • Must meet insurance carrier’s requirements for approval to drive.
  • Must provide own transportation for work related travel as necessary. Must be able to drive agency van. (Class B license may be required.)
  • A clean driving record and valid CA driver’s license required;
  • Drug and TB test will be required before start of work.

437 Fernando Court

Glendale, CA91204

Tel: 818.246.7900

Fax: 818.246.2858

achieveglendale.org

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